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It Support Engineer Resume

SUMMARY:

Accomplished Multi Environment systems and network administration in Windows systems and software offering more than 7+ years key experience. A highly competent and organized systems administrator and troubleshooter with experience of software procurement, installation, administration & compatibility. Extensive knowledge of monitoring and controlling data security within guidelines to ensure compliance and report on possible improvements. Articulate and able to act as a senior point of contact for colleagues and external clients.

SKILL:

  • SQL, Python, HTML, CSS
  • SCCM, JAMF, and EPO administration
  • Group Policy, Domain Trusts, DNS,DHCP, User and Group Management
  • Virtualization infrastructure maintenance and auditing
  • Working knowledge of datacenter operations, systems, and troubleshooting tools
  • Proficient in handling wireless networks, routers, and computer hardware
  • Windows 7/8/10
  • Windows Server 20xx
  • Linux OS/Server
  • Mac OS
  • VMware/Hyper - V
  • Network +, Security+ and VCP

EXPERIENCE:

IT support engineer

Confidential

Responsibilities:

  • Detecting, reporting and fixing of poorly performing systems using agreed monitoring tools and processes
  • Change management and execution using a structured process
  • Responsible for the support and maintenance of infrastructure and applications
  • Serve as liaison between business units and Technology units
  • Serve as liaison to other groups within IT through established procedures
  • Lead first level support groups for procedure escalations

System adminstrator

Confidential

Responsibilities:

  • Test and apply OS, security patches and system upgrades as needed
  • Create, change and remove AD users, mailboxes and other resources as requested
  • Perform daily system monitoring, server integrity checks, review system and application logs
  • Administration and GPO of Windows and MacOS Environments
  • Repair and recover from hardware or software failures. Report and communicate with Clients
  • Maintain server and application inventory and manage corresponding licenses
  • Deploy, configure, maintain and administer new and existing servers, databases, storage and backups
  • Review system and application logs and verifying completion of automated jobs and services
  • Experience with maintaining Microsoft Exchange 2016, O365, and D365
  • Support application development and architecture teams throughout project lifecycles
  • Develop and maintain standard operating procedures

System administrator

Confidential

Responsibilities:

  • Perform daily system monitoring integrity and availability of all hardware, server resources, systems and key processes
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required to support business requirements
  • Manage end user accounts, permissions, access rights, and storage allocations in accordance with best - practices regarding privacy, security, and regulatory compliance
  • Knowledge and experience managing and maintaining Hyper-V and VMWare virtualized environments
  • Experience managing Microsoft System Center 2012 r2 and 2016Strong knowledge of IP and printing configurations, static and reserved IP addresses with-in an enterprise network
  • Thorough knowledge of Active Directory services and Group Policy administration
  • Disaster Recovery planning

SystemS TECHNICIAN

Confidential

Responsibilities:

  • Designed and Built and maintained a Mac and Windows environment for desktop/laptop systems.
  • Performed routine maintenance of desktop systems/infrastructure.
  • Supported our satellite offices. Served as the support technician for onsite, offsite support of various devices including Apple devices (iPhone, iPad, iMac, MacBook, etc.).
  • Served as the first point of contact for support and maintenance of onsite windows, Apple, and Mac equipment.
  • Imaging, installation, troubleshooting, and repair of pcs.

Technical Support Specialist

Confidential

Responsibilities:

  • Maintain functionality on all end-user systems
  • Manage inventory and provide support for four departments; Configure, install, image desktop and laptops for new users using Norton Ghost/ Acronis; Experienced with Dame Ware, Juniper, Remote Access, LANDesk, Track-it, Remedy, Avaya, Remote Desktop, VOIP, and VPN; Create, configure, maintain and delete network printers
  • Installation of PC and Mac software and peripherals; Strong PC/Mac and Linux OS troubleshooting skills; Ability to install parallels for Mac, PC and Linux
  • Port activation as well as creating/deleting accounts in the Active Directory
  • Provide New Hire network and technical support

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