IT support engineer Resume

SUMMARY:

Accomplished Multi Environment systems and network administration in Windows systems and software offering more than 7+ years key experience. A highly competent and organized systems administrator and troubleshooter with experience of software procurement, installation, administration & compatibility. Extensive knowledge of monitoring and controlling data security within guidelines to ensure compliance and report on possible improvements. Articulate and able to act as a senior point of contact for colleagues and external clients.

SKILL:

SQL, Python, HTML, CSS
SCCM, JAMF, and EPO administration
Group Policy, Domain Trusts, DNS,DHCP, User and Group Management
Virtualization infrastructure maintenance and auditing
Working knowledge of datacenter operations, systems, and troubleshooting tools
Proficient in handling wireless networks, routers, and computer hardware
Windows 7/8/10
Windows Server 20xx
Linux OS/Server
Mac OS
VMware/Hyper - V
Network +, Security+ and VCP

EXPERIENCE:

IT support engineer

Confidential

Responsibilities:

Detecting, reporting and fixing of poorly performing systems using agreed monitoring tools and processes
Change management and execution using a structured process
Responsible for the support and maintenance of infrastructure and applications
Serve as liaison between business units and Technology units
Serve as liaison to other groups within IT through established procedures
Lead first level support groups for procedure escalations

System adminstrator

Confidential

Responsibilities:

Test and apply OS, security patches and system upgrades as needed
Create, change and remove AD users, mailboxes and other resources as requested
Perform daily system monitoring, server integrity checks, review system and application logs
Administration and GPO of Windows and MacOS Environments
Repair and recover from hardware or software failures. Report and communicate with Clients
Maintain server and application inventory and manage corresponding licenses
Deploy, configure, maintain and administer new and existing servers, databases, storage and backups
Review system and application logs and verifying completion of automated jobs and services
Experience with maintaining Microsoft Exchange 2016, O365, and D365
Support application development and architecture teams throughout project lifecycles
Develop and maintain standard operating procedures

System administrator

Confidential

Responsibilities:

Perform daily system monitoring integrity and availability of all hardware, server resources, systems and key processes
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required to support business requirements
Manage end user accounts, permissions, access rights, and storage allocations in accordance with best - practices regarding privacy, security, and regulatory compliance
Knowledge and experience managing and maintaining Hyper-V and VMWare virtualized environments
Experience managing Microsoft System Center 2012 r2 and 2016Strong knowledge of IP and printing configurations, static and reserved IP addresses with-in an enterprise network
Thorough knowledge of Active Directory services and Group Policy administration
Disaster Recovery planning

SystemS TECHNICIAN

Confidential

Responsibilities:

Designed and Built and maintained a Mac and Windows environment for desktop/laptop systems.
Performed routine maintenance of desktop systems/infrastructure.
Supported our satellite offices. Served as the support technician for onsite, offsite support of various devices including Apple devices (iPhone, iPad, iMac, MacBook, etc.).
Served as the first point of contact for support and maintenance of onsite windows, Apple, and Mac equipment.
Imaging, installation, troubleshooting, and repair of pcs.

Technical Support Specialist

Confidential

Responsibilities:

Maintain functionality on all end-user systems
Manage inventory and provide support for four departments; Configure, install, image desktop and laptops for new users using Norton Ghost/ Acronis; Experienced with Dame Ware, Juniper, Remote Access, LANDesk, Track-it, Remedy, Avaya, Remote Desktop, VOIP, and VPN; Create, configure, maintain and delete network printers
Installation of PC and Mac software and peripherals; Strong PC/Mac and Linux OS troubleshooting skills; Ability to install parallels for Mac, PC and Linux
Port activation as well as creating/deleting accounts in the Active Directory
Provide New Hire network and technical support

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