We provide IT Staff Augmentation Services!

Desktop Support Resume

SUMMARY:

  • I am seeking a long - term position with advancement opportunities in return for my hard work and commitment.
  • I am currently a full time employee for Confidential helping with Confidential in a Desktop Support Tech II role.
  • My experience includes running an IT Kiosk, new hires, assisting refresh teams, creating and updating knowledge bases and being the person my teammates rely on for help.
  • Knowledge of Windows XP-Windows 7 and troubleshooting common issues.
  • Active Directory - Adding Users, Removing users, Moving Users, Creating Groups, Creating mailboxes, adding users to groups etc.
  • Experience in troubleshooting Microsoft Outlook problems.
  • Experience with Internet Explorer, Chrome, Firefox and Microsoft Exchange Server.
  • Proficient in Microsoft Word and some Excel experience.
  • Fast typing and fast numeric typing.
  • Excellent customer service and phone skills.
  • Experienced at resolving customer issues and concerns.
  • Basic LAN/Networking knowledge and experience with routers and modems.
  • VPN and Internet Access troubleshooting
  • Entering tickets for every call into Peregrine ServiceCenter software and escalating tickets when necessary
  • Anti-Virus Support
  • Experienced in building computers, repair-replacing parts, Windows reinstall, updating drivers etc.
  • Adding information into the Knowledge Base to help others who may come across the same problems
  • Building a knowledge base and working with my peers and management to improve current procedures.
  • Desktop support to local users
  • Re-images and Deployments
  • Asset Tracking and categorization

WORK EXPERIENCE:

Desktop Support

Confidential

Responsibilities:

  • Supporting users remotely and deskside between three buildings
  • Running an IT Kiosk
  • Updating the knowledgebase and informing team members about problems and fixes in the environment new hires and assisting refresh teams
  • Handling many problems including connectivity, Microsoft Windows 7 and Windows 10, current and legacy apps, handling the ticket queue and meeting the company SLA's

Helpdesk - Desktop Support

Confidential

Responsibilities:

  • Started with helpdesk remote support and promoted in 2013 to Desktop Support Technician for the Paoli, PA campus. I support 300 users in three buildings face to face and remotely.
  • Assisting employee's with Helpdesk related problems
  • Repairing laptop and desktop pc's
  • Handing tickets coming in via phone, email and online
  • Assisting with Viruses, Spyware, Slowness, Network Issues etc
  • Helping remote users via phone and remote desktop/GoToAssist

Helpdesk

Confidential, West Norriton, PA

Responsibilities:

  • Assisting Quest employees with Helpdesk related problems including Hardware, Software etc.
  • Added an alert board for the major issues on the desk that everyone relies on.
  • Working on building a knowledge base for the helpdesk. Helping to add problem types andresolutions to issues in Peregrine ServiceCenter

Helpdesk

Confidential, Chesterbrook, PA

Responsibilities:

  • Web hosting/Microsoft Outlook and Exchange Server
  • Corresponding with customers over the phone regarding their internet and computer technical issues and account problems.
  • Completing each phone call by resolving issues to the customer's satisfaction and documenting each case in the d Confidential base.
  • Enhancing team meetings by incorporating ideas to improve the current procedures. Respected by my peers and Management

Hire Now