Application Support Engineer Resume Austin, TX - Hire IT People

TECHNICAL SKILLS:

Languages: Java EE, Oracle SQL, MySQL, Pl/Sql, Shell scripting, Javascript, HTML, CSS, Python, Perl, C#, Visual Basic

Technologies/Tools: Linux, Atlassian (Jira, Confluence), Tomcat, Jenkins, VS Code, Eclipse, Selenium, Postman, Office 365

Frameworks: Spring, Hibernate, Bootstrap, Angular, Node.js, SpringBoot, .NET, jQuery

Certs & Methodologies: Scrum Master Certified ( Confidential ), Agile, SDLC, Kanban, Scrumban, DevOps, DevSecOps, SysOps

EXPERIENCE

Confidential, Austin, TX

Application Support Engineer

Responsibilities:

Triage client issues that have been escalated through a multi - tiered call center
Troubleshoot and identify bugs in back-end and front-end solutions for clients
Create MySQL queries for production hotfixes for clients
Document thorough reproduction steps for recurring issues
Analyze Splunk logs to provide root cause analysis for high profile issues

Confidential, Fort Worth, TX

Software Developer Analyst

Responsibilities:

Research customer reported defects to identify root cause in our flagship SaaS application
Work closely with customer IT to implement software upgrades for small to large pharmacy chains
Collaborate with DBAs, QAs, development team and support team members to resolve mission-critical production issues
Enforced and enabled TLS 1.2 compliance for communication between EPS and outside vendors
Serve as main escalation point during after hours (part of an on-call rotation with other L3 representatives)
Troubleshoot and debug codebase which consists of over 2,000,000 lines of code
Advocate for customer high priority issues during daily internal review committee meetings
Help maintain, update and create new knowledge base articles (KBAs)
Participate in demos on behalf of stakeholders to ensure acceptance criteria are met

Confidential, Fort Worth, TX

Support Representative

Responsibilities:

Support end users which included pharmacy technicians and pharmacists with questions and concerns with the Confidential Classic pharmacy software
Created shell scripts to help automated processes used on a daily basis
Manage customer relations with specific customer accounts by acting as the liaison between the pharmacy IT team and support
Identify defects within the application as reported by end users