Customer Engineer Resume Southfield, MI - Hire IT People

SUMMARY:

Experienced Project Manager and UC Engineer offering 9 years of success leading all phases of Cisco LAN and Unified Communications implementations. As Project Manager; plan, manage, budget and report on multimillion - dollar projects as a supplier. Align targeted project milestones and business technology goals. As UC Engineer; plan, design, provide proof of concept, and implement Cisco LAN and Unified Communication solutions. Provide ongoing systems support and solutions recommendations based on business technology goals.

SKILLS SUMMARY:

Plan customer integrations, migrations, and green-site implementations
Document and report project milestones, status, and requirements
Ability to lead large implementation teams
Known for high-quality deliverables that meet project timeline and budgetary targets
Provide project close documentation and next step consultation
Cisco Unified Communications design and implementation solutions including:
CUCM (Cisco Unified CallManager) and CME (CallManager Express)
CUC (Unity Connection) and CUE (Unity Express)
UCCX (Unified Contact Center Express)
Cisco IM & Presence
Voice and analog gateway configuration and implementation
CUBE, MGCP, H323, and SIP Trunks
Analog voice gateways
PRI, T1, and E1 voice circuits
Legacy systems analysis
Pre-implementation site survey and documentation
Day 1 solutions testing and verification
Day 2 customer support and ongoing solutions recommendation consultation
Customer training and acceptance
Project planning, bill-of-materials, and pre-sale efforts
Providing project status updates and milestones

CAREER PROGRESSION:

Confidential, Southfield, MI

Customer Engineer

Responsibilities:

Confidential Company Network Operations.
As a team-member within network operations department, my daily tasks involved responding to network break/fix incidents, installations, and maintenance in a multitude of environments from data-center to manufacturing floor.
Customers Engineers were also responsible for new and refreshed network implementations.

Confidential, Dearborn, MI

Cisco Voice/Network Engineer

Responsibilities:

Over the next year, I trained and developed the new network operations Day 1 support and break/fix team. KLA then chose to move me to their corporate headquarters where I was assigned special projects and trained under senior engineers.
Soon after, I began managing my own IP-Telephony unit designing and delivering projects. I was promoted to KLA’s IP-Telephony department manager.
As the department manager, I have worked with my team members to develop ID & Assess documentation, an IP-Telephony SharePoint collaboration site and training materials.
My team was assigned a 7-year Enterprise wide Cisco IP-Telephony migration which was successfully completed in 2016.
This migration detailed migrating the customer from legacy analog PBX to Cisco CallManager and Unity solution.
Unfortunately, there was little to no documentation on the existing telephony infrastructure.
My solution was to divide the implementation/migration into three phases.

LAN / Voice Planner

Confidential, Dearborn, MI

Responsibilities:

Responsible for designing, providing proof of concept, implementing, and documenting Ford’s local area and wireless networks.
The main objective as LAN Planner is migrating assigned site(s) from legacy Cisco equipment/configuration to the latest Ford/Cisco network standard designs.
Review current network infrastructure
Design new infrastructure based on end-user requirements and technology goals
Obtain supplier quotes for project related services
Create bill-of-materials and work with purchasing to ensure PO’s are sent to the supplier
Schedule required support services and verify completion
Schedule network change controls, design, and change implementation reviews

We provide IT Staff Augmentation Services!

Customer Engineer Resume

Southfield, MI

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship