SUMMARY:

Experienced Project Manager and UC Engineer offering 9 years of success leading all phases of Cisco LAN and Unified Communications implementations. As Project Manager; plan, manage, budget and report on multimillion - dollar projects as a supplier. Align targeted project milestones and business technology goals. As UC Engineer; plan, design, provide proof of concept, and implement Cisco LAN and Unified Communication solutions. Provide ongoing systems support and solutions recommendations based on business technology goals.

SKILLS SUMMARY:

• Plan customer integrations, migrations, and green-site implementations
• Document and report project milestones, status, and requirements
• Ability to lead large implementation teams
• Known for high-quality deliverables that meet project timeline and budgetary targets
• Provide project close documentation and next step consultation
• Cisco Unified Communications design and implementation solutions including:
• CUCM (Cisco Unified CallManager) and CME (CallManager Express)
• CUC (Unity Connection) and CUE (Unity Express)
• UCCX (Unified Contact Center Express)
• Cisco IM & Presence
• Voice and analog gateway configuration and implementation
• CUBE, MGCP, H323, and SIP Trunks
• Analog voice gateways
• PRI, T1, and E1 voice circuits
• Legacy systems analysis
• Pre-implementation site survey and documentation
• Day 1 solutions testing and verification
• Day 2 customer support and ongoing solutions recommendation consultation
• Customer training and acceptance
• Project planning, bill-of-materials, and pre-sale efforts
• Providing project status updates and milestones

CAREER PROGRESSION:

Confidential, Southfield, MI

Customer Engineer

Responsibilities:

• Confidential Company Network Operations.
• As a team-member within network operations department, my daily tasks involved responding to network break/fix incidents, installations, and maintenance in a multitude of environments from data-center to manufacturing floor.
• Customers Engineers were also responsible for new and refreshed network implementations.

Confidential, Dearborn, MI

Cisco Voice/Network Engineer

Responsibilities:

• Over the next year, I trained and developed the new network operations Day 1 support and break/fix team. KLA then chose to move me to their corporate headquarters where I was assigned special projects and trained under senior engineers.
• Soon after, I began managing my own IP-Telephony unit designing and delivering projects. I was promoted to KLA’s IP-Telephony department manager.
• As the department manager, I have worked with my team members to develop ID & Assess documentation, an IP-Telephony SharePoint collaboration site and training materials.
• My team was assigned a 7-year Enterprise wide Cisco IP-Telephony migration which was successfully completed in 2016.
• This migration detailed migrating the customer from legacy analog PBX to Cisco CallManager and Unity solution.
• Unfortunately, there was little to no documentation on the existing telephony infrastructure.
• My solution was to divide the implementation/migration into three phases.

LAN / Voice Planner

Confidential, Dearborn, MI

Responsibilities:

• Responsible for designing, providing proof of concept, implementing, and documenting Ford’s local area and wireless networks.
• The main objective as LAN Planner is migrating assigned site(s) from legacy Cisco equipment/configuration to the latest Ford/Cisco network standard designs.
• Review current network infrastructure
• Design new infrastructure based on end-user requirements and technology goals
• Obtain supplier quotes for project related services
• Create bill-of-materials and work with purchasing to ensure PO’s are sent to the supplier
• Schedule required support services and verify completion
• Schedule network change controls, design, and change implementation reviews