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Senior Information Technology Specialist Resume

Washington, DC

SUMMARY:

  • With history of working as a contractor for the Federal Government, has experience in Windows Administration, Desktop and Helpdesk Support.
  • Skilled in the installation and maintenance of a wide range of local and network hardware, software and operating systems.
  • Strong attention to details and ability to prioritize schedule.
  • Successful in fast - paced environments, team settings, self-directed settings and aptitude to learn.
  • Seeking to leverage career, analytical and communication skills with recently developed skills.
  • Experience in Cisco Routers/Switches for small business environment.
  • Experience Configuring, Monitoring and Troubleshooting Cisco Routers (3600, 2811) Cisco Switches (2500, 2800, 2900), Hubs, CSU/DSU, WAN/ LAN, and Port Security.
  • McAfee Network Security Manager, Wireshark and Cisco Works.
  • Utilizing DNS, NAT, PAT, VPN's and IPSec protocols on appliance. Configured and Administered Routers as Firewalls through ACL's.
  • IPv6, OSPF Multi-area, OSPFv3(IPv6), EIGRP, EIGRPv2(IPv6), RIP,
  • GRE, IPSEC, VPN, WAN, LAN, PPP, Trunking 802.1q, VLAN, SSH, TCP/IP,
  • OSI, Ether-channel, Fast Ethernet, Gigabit Ethernet, DTE/DCE, SSL, UDP, ARP, DNS, ICMP.
  • Layer 2 and Layer 3 device security filtering through ACL, SSH, SSL, VPN, GRE Tunnels.
  • Created and managed VLAN, Trunking, STP, RSTP, Ether channel and various protocols.
  • Putty, HyperTerminal, Wireshark, Virtual Box and Packet Tracer.
  • Windows 2003, 2008, 2012R2 Servers.
  • Active Directory, AD Account Creation and Management; Remote Desktop
  • Microsoft Outlook, Microsoft Office
  • Ivanti Management Console for creating, testing and deploying software and security patches to network PCs.
  • Ability to meet project and personal deadlines.
  • Responsible and able to function well in a single or team environment.

RECENT EMPLOYMENT HISTORY:

Senior Information Technology Specialist

Confidential, Washington, DC

Responsibilities:

  • Configured, operated and maintained Windows Print Server.
  • Installed, configured and supported network printers (Canon copiers and HP monochrome and color printers).
  • Created and managed Windows Active Director (AD) user and computer groups and group policies.
  • Employed InfoBox to manage and monitor IP reservation for network devices.
  • Monthly workstation performance tuning (hotfixes, vulnerability mitigation by system updates/patches and/or service packs using LANDESK/Ivanti management tool.
  • Deploy software and software updates using Ivanti management tool.
  • Virus monitoring and prevention using McAfee Endpoint System.
  • Backup data using AWS S3 and migrated data using MDT.
  • Create, test and deploy images to PCs using SmartDeploy and Microsoft Deployment Tool.
  • Manually built and configured special PCs.
  • Troubleshoot PCs, Laptops and Printers.
  • Troubleshoot COTs and proprietary software.
  • Researched and recommended new technology products to management staff.
  • Created knowledge base documents for frequent service desk requests and drafted work processes for common undocumented system tasks.
  • Mentored junior technicians.

Senior IT Support Specialist

Confidential, Baltimore, MD

Responsibilities:

  • Active Directory administration (GPOs, and user and group account creation/deactivation).
  • Used Microsoft System Center Configuration Management (SCCM) to deploy images to computers, and laptops.
  • Imaged MAC Books for the user community as requested.
  • Diagnosed and repaired computers, laptops and printers (hardware and software)
  • Created knowledge base documents for frequent service desk request and drafted work processes for common undocumented system tasks
  • Monthly workstation performance tuning (hotfixes, vulnerability mitigation with system updates/patches and/or service packs)
  • Created solution documentation, user guides, and Standard Operating Procedures.
  • Mentored Jr. Engineers and desktop support professionals.

Fiber Customer Support Analyst

Confidential, Silver Spring, MD

Responsibilities:

  • Provided technical support for Confidential Internet, phone and television customers.
  • Supported incoming calls using proprietary tracking/troubleshooting software.
  • Responded to helpdesk calls and provided step by step solutions for clients.
  • Documented and escalated issues to subject matter experts when time sensitive or resolution was not obtained.

Senior Desktop Support Specialist

Confidential, Washington, DC

Responsibilities:

  • Created and deployed PC images.
  • Built installed, configured and maintained computers (desktops, workstations and laptops) and printers (hardware/software).
  • Conducted periodic maintenance on all company computers (patches, updates, etc.).
  • Configured and managed network printers with HP Web JetAdmin tool.
  • Resolve technical issues in support of computer hardware and software.
  • Employed Remedy then ServiceNow to document all incidents and requests for tracking.

Windows System Administrator

Confidential, Bethesda, MD

Responsibilities:

  • Installed, configured, managed Windows Servers
  • Performed backups for Windows Servers
  • Applied hotfixes, updates and service packs to critical/non-critical servers through approved change management process; resulting in higher accessibility and availability of network servers
  • Employed Spreadsheet, Traceroute, and Ping commands to manage IP reservation for network devices.
  • Windows Active Directory administration (users, groups, printers and Group Policy Objects creation/deactivation).
  • Administered Windows File and Printer services (configurations of groups for permissions and access control).
  • Managed Citrix accounts for remote network access to guarantee multiple secure accesses to network.
  • Maintained working relationships with vendors and third-party providers while serving as primary contact.

Helpdesk Technician

Confidential

Responsibilities:

  • Provided technical support for onsite and offsite clients
  • Supported by tracking incoming calls, emails and walk-ins using Remedy, ServiceNow and other proprietary tracking software
  • Responded to helpdesk calls and provided step by step solutions for clients
  • Documented and escalated issues to subject matter experts when time sensitive or resolution was not obtained

LAN Technician

Confidential

Responsibilities:

  • Planned, installed and tested local LAN installations
  • Installed Coax, Cat5/6 and fiber to create new LANs
  • Coordinated with stakeholders, LAN installation
  • Assumed team lead when required to manage projects, time and attendance

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