Support Resume

PROFILE SUMMARY:

Highly skilled in installing, repairing, maintaining and troubleshooting computer hardware, software and peripherals.
Able to create a positive memorable customer service experience with all users. Communicates effectively in writing as appropriate for the needs of the audience.
Experience working in fast paced environment.
Skilled in Mac and Windows operating systems.
Proven ability to manage multiple troubleshooting tasks simultaneously with excellent problem solving skills.

AREAS OF EXPERTISE:

EXPERIENCE:

Confidential

Support

Responsibilities:

Maintained, repaired and installed personal pc’s and network hardware and software.
Oversee the daily performance of computer systems.
Assist/support/train 800+ end users.
System administration, user account creation, for end users. Active Directory - Administers user rights and assets on domain.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Applied solutions by restoring broken or intermittent connections, adjusting software configuration, installed patches and rebooted entire system.
PC refresh and migration Windows XP to Windows 7 to Windows 10
Provided end user support post migration.
Configuring hardware and installing OS systems.

Confidential

Utility worker

Responsibilities:

Organized kitchen shipments
Wash all service ware, including dishes, glassware, silverware, service utensils, etc.
Provide assistance in checking in food orders and stocking all food items
Unload supply trucks and stock all inventory on shelves, and inside freezers and refrigerators
Deep clean kitchen equipment
Garbage management throughout the work day and at the end of the night
Wash all kitchenware, including pots, pans, cooking utensils, etc.

Confidential

Customer Service Sales Support

Responsibilities:

Confidential

Tier 1 Support

Responsibilities:

Maintained company and client relationships
Cleaned building exterior components such as sidewalks, roofs, storefronts, driveways
Assisted with Gutter cleaning, paint removal, graffiti removal, and removal of oil stains
Conducted all power washing tasks