PROFILE SUMMARY:
- Highly skilled in installing, repairing, maintaining and troubleshooting computer hardware, software and peripherals.
- Able to create a positive memorable customer service experience with all users. Communicates effectively in writing as appropriate for the needs of the audience.
- Experience working in fast paced environment.
- Skilled in Mac and Windows operating systems.
- Proven ability to manage multiple troubleshooting tasks simultaneously with excellent problem solving skills.
AREAS OF EXPERTISE:
- Security Management
- Active Directory
- Windows Server 2008
- Microsoft Exchange
- Ports, Protocols, TCP/IP
- SharePoint 2010
- Microsoft Office 2016
- IE7/8/9/10/11
- Remedy
- Migration
- Networking
- Project Management
- Vendor Management
- Microsoft Office365
- Cabling - Switches
- LANDesk Management
- Epic Care
EXPERIENCE:
Confidential
Support
Responsibilities:
- Maintained, repaired and installed personal pc’s and network hardware and software.
- Oversee the daily performance of computer systems.
- Assist/support/train 800+ end users.
- System administration, user account creation, for end users. Active Directory - Administers user rights and assets on domain.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Applied solutions by restoring broken or intermittent connections, adjusting software configuration, installed patches and rebooted entire system.
- PC refresh and migration Windows XP to Windows 7 to Windows 10
- Provided end user support post migration.
- Configuring hardware and installing OS systems.
Confidential
Utility worker
Responsibilities:
- Organized kitchen shipments
- Wash all service ware, including dishes, glassware, silverware, service utensils, etc.
- Provide assistance in checking in food orders and stocking all food items
- Unload supply trucks and stock all inventory on shelves, and inside freezers and refrigerators
- Deep clean kitchen equipment
- Garbage management throughout the work day and at the end of the night
- Wash all kitchenware, including pots, pans, cooking utensils, etc.
Confidential
Customer Service Sales Support
Responsibilities:
- Organized warehouse shipments
- Customer service
- Managed store order during high volume traffic
- Maintained store planograms
- Established customer and client relationships
- Organized warehouse shipments
- Customer service
- Managed store order during high volume traffic
- Maintained store planograms
- Established customer and client relationships
Confidential
Tier 1 Support
Responsibilities:
- Maintained company and client relationships
- Cleaned building exterior components such as sidewalks, roofs, storefronts, driveways
- Assisted with Gutter cleaning, paint removal, graffiti removal, and removal of oil stains
- Conducted all power washing tasks
