We provide IT Staff Augmentation Services!

Support Resume

PROFILE SUMMARY:

  • Highly skilled in installing, repairing, maintaining and troubleshooting computer hardware, software and peripherals.
  • Able to create a positive memorable customer service experience with all users. Communicates effectively in writing as appropriate for the needs of the audience.
  • Experience working in fast paced environment.
  • Skilled in Mac and Windows operating systems.
  • Proven ability to manage multiple troubleshooting tasks simultaneously with excellent problem solving skills.

AREAS OF EXPERTISE:

  • Security Management
  • Active Directory
  • Windows Server 2008
  • Microsoft Exchange
  • Ports, Protocols, TCP/IP
  • SharePoint 2010
  • Microsoft Office 2016
  • IE7/8/9/10/11
  • Remedy
  • Migration
  • Networking
  • Project Management
  • Vendor Management
  • Microsoft Office365
  • Cabling - Switches
  • LANDesk Management
  • Epic Care

EXPERIENCE:

Confidential

Support

Responsibilities:

  • Maintained, repaired and installed personal pc’s and network hardware and software.
  • Oversee the daily performance of computer systems.
  • Assist/support/train 800+ end users.
  • System administration, user account creation, for end users. Active Directory - Administers user rights and assets on domain.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Applied solutions by restoring broken or intermittent connections, adjusting software configuration, installed patches and rebooted entire system.
  • PC refresh and migration Windows XP to Windows 7 to Windows 10
  • Provided end user support post migration.
  • Configuring hardware and installing OS systems.

Confidential

Utility worker

Responsibilities:

  • Organized kitchen shipments
  • Wash all service ware, including dishes, glassware, silverware, service utensils, etc.
  • Provide assistance in checking in food orders and stocking all food items
  • Unload supply trucks and stock all inventory on shelves, and inside freezers and refrigerators
  • Deep clean kitchen equipment
  • Garbage management throughout the work day and at the end of the night
  • Wash all kitchenware, including pots, pans, cooking utensils, etc.

Confidential

Customer Service Sales Support

Responsibilities:

  • Organized warehouse shipments
  • Customer service
  • Managed store order during high volume traffic
  • Maintained store planograms
  • Established customer and client relationships
  • Organized warehouse shipments
  • Customer service
  • Managed store order during high volume traffic
  • Maintained store planograms
  • Established customer and client relationships

Confidential

Tier 1 Support

Responsibilities:

  • Maintained company and client relationships
  • Cleaned building exterior components such as sidewalks, roofs, storefronts, driveways
  • Assisted with Gutter cleaning, paint removal, graffiti removal, and removal of oil stains
  • Conducted all power washing tasks

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