PROFESSIONAL PROFILE:

More than 13 years of experience in Management Consulting in a variety of roles performing Project Management, Sales Development, Training and Communication Development, Oracle Technical Writing, Business Process and Quality Assurance Analysis in the following industries: Software and High - tech, Telecommunication, Banking, Retail, Energy, Aviation, Healthcare and Financial Services. In these diverse Consulting roles, there has been a great deal of exposure to the following Oracle 11i and R12 modules: HR, PO, iprocurement, iexpense, AR, OM, isupplier, AP, Projects &Grants, Project Billing/Costs, GL, CE, Sales & Quotes, FA, e-tax, RMS, RSA, ReIM and Field Service Module and Credentialed Ambulatory 2015 version Epic Trainer.

SKILLS:

• Developed training documentation for Oracle R12 for the Financial E-business Suite using UPK.
• Lead testing initiatives for Oracle R12 Financial E-business Suite.
• Created and Delivered Oracle HR training material that increased end user navigation and decreased cost for the on boarding process for new employees.
• Assisted with the Management of a server migration project that improved the storage management facility for Cox Communications Corporation.
• Sales lead for a global private jet servicing company that increased sales revenue and gained new global clients.
• Responsible team member that helped gain a new client for the Southeast consulting group that led to an increase of sales revenue and gross profit.
• Performed Quality Assurance Testing for third party application Softrak that was responsible for invoice management.
• Epic Trainer for Ambulatory module for healthcare organizations.

EXPERIENCE:

Epic Resident Clinical Go Live Support

Confidential, Rochester, MN

Responsibilities:

• Participated in go live orientation training for clinic doc and ambulatory
• Resident clinical support for clindoc version 2017 in Cardio Med/Surgery ICU
• Managed issues/concerns for epic workflows for ICU processes

Epic Credentialed Ambulatory Trainer

Confidential, Chicago, IL

Responsibilities:

• Epic trainer for ambulatory outpatient work flow process
• Support trainer for opt/time Anesthesia for Pre/Phase II course
• Successfully completed the Ambulatory Credentialing Process
• Zone Led for “Go Live” support for West region Central Dupage Hospital (NWM)
• Collaborated with Senior IDs for Ambulatory training material
• Provided collaborated training on MyChart epic portal

Medical Student Pre-Clinical Rotation

Confidential, Chicago, IL

Responsibilities:

• Worked with Senior level residents and physicians during weekly patient rounds
• Attended weekly clinical workshops for hands on training for hospital procedures
• Interacted with patients for examinations, diagnoses and follow ups on a weekly basis
• Presented medical and clinical cases for Senior level physicians and classmates in workshops
• Strong ability to learn new technology workflow processes and integration points
• Strong understanding of pathology, pathophysiology, physiology and pharmacology
• Proficient understanding of hospital workflows and clinical EMR

Oracle Uperform Training Developer

Confidential, Chicago, IL

Responsibilities:

• Created training material for Oracle Field Service Module and Purchasing using the Uperform software
• Developed course outlines for the supply chain track modules
• Collaborated with senior trainers and developers to customize training material
• Assisted with the management of the business process with Senior executives

Oracle UPK Training Developer

Confidential, Columbus, OH

Responsibilities:

• Oracle training developer for RMS, ReIM and RPM for a global corporation
• Developed detailed course outlines for finance, supply chain and reports
• Collaborated with Senior business leads to develop customize training material
• Developed and Implemented the Confidential curriculum for the business trainers

Healthcare Trainer-Independent contractor

Confidential, Atlanta, GA

Responsibilities:

• Oracle R12 Training developer for GL, FA and CM self-paced training
• Collaborated with finance business lead to develop training material for corporate groups
• Partnered with business leads during UAT (User Acceptance Testing) for the Oracle

Oracle UPK Analyst

Confidential, Charlotte, NC

Responsibilities:

• Oracle R12 Training developer for GL, Project Costing and Billing, AP, iprocurement and PO modules
• Collaborated with regional business leads to develop specialized training material
• Change management liaison between the business group and IT developers
• Traveled and developed training material at the Latin American Region in Puerto Rico

Oracle UPK Analyst-Independent contractor

Confidential, Seattle, WA

Responsibilities:

• Oracle R12 Trainer for AP, iprocurement, iexpense, time and labor and Projects
• Developed training material for end users and super users for Confidential using UPK
• Partnered with Senior Confidential Business leads on government business processes
• Created the government training initiative with business stake holders and Software Developers

Oracle UPK Analyst

Confidential, Saint Louis, MO

Responsibilities:

• Oracle R12 AP and GL Trainer for a global implementation
• Developed Oracle R12 AP and GL training material for super end users using the UPK tool
• Created Oracle R12 scenarios for AP and GL for super end users
• Business liaison between the stake holders and project module group for training strategy

Senior ERP Product Specialist Trainer

Confidential, Dayton, OH

Responsibilities:

• Oracle R12 AP training lead for a global government implementation.
• Provided Oracle expertise on training strategy to Senior Management.
• Trained team members on the use of the UPK tool that increased productivity.
• Communicated the training strategy to business stakeholders and IT developers.

Oracle R12 Financial UPK/Trainer-Independent

Confidential, Salt Lake City, Utah

Responsibilities:

• Developed and Delivered Oracle R12 UPK training to end-users.
• Assisted with the development of Accounts to Receivables financial track training curriculum.
• Managed the partnership with Senior Management regarding the overall training strategy.
• Collaborated with business stakeholders on training strategy to present business processes

Oracle 11i Oracle Incentive Compensation--Independent Contractor

Confidential, Nashville, TN

Responsibilities:

• Led and Taught an Oracle 11i Oracle Incentive Compensation Training Course for a Private Client Event.
• Provided guidance and tools for a future implementation.
• Evaluated key topics for post-implementation as it relates to the overall training strategy.

Oracle 11i Iprocurement Trainer-Independent Contractor

Confidential, Omaha, Nebraska

Responsibilities:

• Led and Taught an Oracle 11i Iprocurement Training Course for a Private Client Event.
• Provided guidance and tools for a future implementation.
• Evaluated keys topics as Oracle 11i Iprocurement relates to Oracle Payables, GL, Purchasing and HR.

Senior Oracle QA/ Trainer for Purchasing-Independent Contractor

Confidential, Dallas, TX

Responsibilities:

• Created and Developed training using the UPK (3.5.1v) tool for Oracle R12 modules for Purchasing, I procurement, Sourcing, iSupplier and Procurement Contracts version for global government retail facilities.
• Developed key relationships with C- level government kernels to provide weekly updates on the progress of the training rollout.
• Assisted management with the Global Communication strategy that detailed the training rollout, new Oracle R12 business processes and the changes in the job roles and responsibilities for Senior Executives.
• Tested several phases of the SDLC to ensure that software functionality was accurate for end-users.
• Evaluated system specifications during the UAT (User Acceptance Testing) Phase of the implementation.

Senior Oracle PO Trainer-Independent Contractor

Confidential, Baltimore, MD

Responsibilities:

• Developed and Created Iprocurement training using the UPK tool for Oracle 11.5.10 version for a global audience.
• Trained clients on the use of the training tool UPK for future training development.
• Managed key relationships with C-level executives on the overall training strategy for the Iprocurement rollout.
• Performed regression testing on the Oracle Purchasing module to ensure proper functionality for the client’s business processes.
• Developed business case scenarios for testing and analysis of procurement processes.
• Created a training strategy for virtual and classroom training sessions for all global end users.
• Communicated to Senior Management system enhancements to increase business process flow.

Senior Oracle Analyst-Independent Contractor

Confidential, Atlanta, GA

Responsibilities:

• Developed and delivered training for domestic and international SME’s virtually and instructor style.
• Assisted with the Oracle R12 Financial setups for AP, iprocurement, PO, AR and CM.
• AP led for setup and training initiatives for Super end users.
• Provided weekly status reports for Oracle R12 Go live milestones to senior level Management.
• Trained client SME’s for AP, iprocurement, PO, RM, e-tax, AR, Discoverer, Pcard, Lockbox and CM on Oracle R12.
• Testing lead for all Oracle R12 financial modules.
• Managed and Trained HR professionals to use limited access levels to irecruitment and basic functions
• Provided technical support to client end users via metalink and working with data base admin to manage issues.
• Created Oracle R12 training documents using the Oracle UPK training tool.
• Communicated with international SME’s on a consistent basis to adhere to the project milestones.
• Managed relationships with key stakeholders domestically and internationally on changes for the testing phases, training and technical support issues.
• Responsible for reviewing and maintaining test scripts documents created by SME’s.
• Developed relationships with internal organizations during specific phases throughout the project.

Senior Consultant

Confidential, Atlanta, GA

Responsibilities:

• Training Developer/Quality Assurance for Oracle R12
• Translated business process needs to technical leads that allowed system specifications for improvement.
• Created training documents using the UPK tool for Oracle R 12 Financials and HR modules to assist with the pre-sales process for new clients.
• Tested the Oracle R12 modules for consistency as it relates to functionality for end users.
• Provided basic training for end users on the UPK tool to assist in the creation of training documents.
• Maintained relationships with key level managers to implement the training sessions.
• Assisted with R12 setups for specific training labs based on client recommendations.
• Training Coordinator for Oracle AP for First Data Corporation
• Developed relations with business unit C-level executives who owned a variety of entities within FDC.
• Created training material for Non-AP and AP Super Users to improve the month end close process
• Managed internal and external financial groups for each business unit on a global basis.
• Project Coordinator for Cox Communications.
• Managed a Network Server Migration project that consisted of the involvement of large groups of key stakeholders and business owners for several applications.
• Led weekly status meetings to facilitate communication within the Cox organization for specific phases throughout the project with Director Level Executives.
• Developed key relationships with technical and business owners to understand the intricate details of Cox’s core business applications.
• Facilitated senior level executive meetings to discuss server implementation strategies that were critical to the success of the project.
• Responsible for the relationships with external vendors to improve the efficiency of server migration.
• Oracle Consultant for IBM (ISS-Internet Security Services)
• Assisted with the setups of Oracle HR for the following organizations: Americas, Latin America, EMEA and Asian Pacific.
• Tested and assisted with setups for Oracle Sales, Quoting and Pricing modules during the user acceptance testing phase.
• Developed Training Manuals using Oracle UPK for Domestic and International Groups.
• Tested Oracle Purchasing, Inventory and Order Management modules during the system and integration testing.
• Led a specific testing phase that was critical to the success of the Quality Assurance Analysis.
• Used metalink to track and manage issues daily to help support end user capabilities.
• Oracle Consultant for Internap Network Services
• Assisted with the Oracle GL and HR Set ups for the integration-testing phase.
• Led client meetings for the Internap HR team to discuss issue resolution on a weekly basis.
• Trained clients on the Iprocurement and purchasing modules during the integration and system testing stages.
• Provided end-user technical support for Oracle Purchasing as it relates to the approval process.
• Tested several phases of the software implementation using test scripts.
• Created training material for Oracle Purchasing for client end users.
• Trained client HR SME’s on the daily job process of using the HR Oracle module.
• Training and Communications Manager for Confidential
• Delivered and Implemented Worldwide training for three Global call centers for the 1.1 release of a tool called MPLA ( Confidential Product Licensing Advisor) that strengthened the licensing agreement process with Confidential .
• Led the communications effort for the Worldwide Licensing Product Organization to provide awareness to major stakeholders globally.
• Trained sales associates on the MPLA tool that led to increase sales revenue for the licensing division.
• Oracle Technical Writer Vigo (Western Union)
• Developed BR100 documents for Oracle Financial modules to improve the auditing process for a major Oracle implementation.

Consultant

Confidential, Atlanta, GA

Responsibilities:

• Organized focus groups and SME interviews for several cities in the US and London, England to gather feedback on the current use of the Corporate Intranet.
• Traveled to London, England to engage the global partners on the new development of the Corporate Intranet.
• Managed and Documented detailed analysis on a global basis for project stakeholders and external vendors.
• Conversion Analyst for Wachovia Securities:
• Documented detailed reports regarding the merger between Wachovia and Prudential Securities that were used to assist with gap analysis reporting.
• Led a Training Support Center for two major Wexford firms that consisted of approximately three operational experts and three business experts to assist with technical or business-related issues during the conversion.