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Rollout Technician Resume

New York City Ny Pittsburgh, PA

PERSONAL PROFILE:

I am an experienced and driven Change and IT professional who is currently an MBA student at Confidential . Certified Scrum Master, and Information Technology and Specialist. I have delivered difficult technical projects, I am successful as I am able to analyse and understand the business processes and potential issues that could arise. I am adaptable and used to working in high pressure environments, and in which I deliver high quality outputs. On the MBA I have worked as a part of many diverse multi - disciplined teams. I enjoy a challenging work environment and during the course I have participated in many extra-curricular competitions and have consistently finished highly. The highlight has been the Venator Case Competition where the team I led took second place.

CAREER HISTORY:

Confidential, New York City, NY, Pittsburgh, PA

Rollout Technician

Responsibilities:

  • Responsible for rollout of Windows 10 PCs, deploying new computers and user data migration.
  • Repair, install, maintain, and upgrade all PC hardware and equipment

Confidential, Cranberry Township, PA

Information Technology Consultant

Responsibilities:

  • Provided support of Microsoft Office Outlook E-mail, and the recovery of mail for litigation.
  • Supported Windows, 100+ desktops, 500+ users, and images for multiple sites, utilized Active Directory/group policy to support and secure clients, SCCM client installed startup scripts, etc.
  • Defined and administered work processes and business rules to meet SLA requirements within the Remedy SLA Module
  • Analyzed performance metrics to ensure clients' needs are properly met.
  • Performed daily system monitoring and verified the integrity and availability of all hardware using AVS (Asset Validation Services) for HPE and other solutions
  • Performed Installs, Moves, Adds and Change (IMAC) activities, as well as data backup and restorations.

Confidential, Pittsburgh, PA.

Technical Trainer & Technical Support Specialist

Responsibilities:

  • Assisted employees with PC and desktop application issues
  • Facilitated a weekly one-hour seminar on how to use Microsoft Office applications
  • Managed and led a team of ten resources with a corporate Rollout of Windows 7 & 8 PCs.
  • Repaired, maintained, and upgraded all PC hardware and equipment
  • Trained and Supervised new technicians on Standard Operating Procedures

Confidential, Pittsburgh, PA

Computer & Media Specialist

Responsibilities:

  • Contributed to the research, analysis, proposals and implementations of solutions to improve business processes and functions, such as the implementation of classroom scheduling application, and server upgrades.
  • Supported media technology in classrooms, resident halls and other campus spaces.
  • Served as customer support specialist performing work involving analytical and evaluative duties related to institutional information technology networks and/or cyber system
  • Responsible for the network infrastructure systems include: local/wide/virtual area networks (LAN/WAN/VLAN), intrusion detection systems, closed circuit television, network switches, routers, information transfer nodes (ITN), and platform IT systems.
  • Responsible for maintaining plain old telephone systems (POTS), networked secure and unsecure voice, Voice over Internet Protocol (VoIP)

Confidential, Pittsburgh, PA

Associate Technical Specialist

Responsibilities:

  • Completed help desk/trouble tickets
  • Remote Access printer troubleshooting
  • Blackberry setup/troubleshooting

Confidential, Pittsburgh, PA

Rollout Technician

Responsibilities:

  • Assisted with a corporate Rollout of Windows 7 PCs.
  • Acted as a liaison between customers and internal support staff

Confidential, Port Washington, NY

Information Technology Associate

Responsibilities:

  • Communicated with Clients to assess needs including services calls, and maintenance
  • Performed routine Exchange Server maintenance and troubleshooting
  • Responsible for setting up and troubleshooting notebook computers

Confidential, Brooklyn, New York

Building Manager

Responsibilities:

  • Supervised the management, maintenance, and ongoing upkeep of 24 residential units and 2 commercial properties
  • Responsible for required daily interaction with tenants, contractors, and tradespeople, involving customer service issues and dispute resolution

Confidential

Information Technology Associate

Responsibilities:

  • Focused on managing and contributing to projects efficiently and effectively within a complex business environment; Additionally, it provided an understanding of the theory, themes, principles and techniques for programme and project management using associated professional frameworks
  • Focused on utilization of a range of contemporary change management theories and the multifaceted nature of organisational systems; Additionally, it emphasized evaluation of alternative approaches to facilitating sustainable organisational change
  • Focused on developing adaptability and a critical understanding of the lifecycle of the consultancy process; Additionally, it emphasized the analysis of data from disparate sources, creative thinking, building trust, being solution-centric, and resilience
  • Focused on development of organisational innovations and business models in the digital business environment. And critically analysing the strategic implications of digital technologies for creating opportunities and delivering value for businesses; Additionally, it emphasized the creation of competences for delivering change and running the organisation.
  • Analysis and exploration of numerous case studies allowed me to develop many skills including the following: problem solving, decision making, interpersonal (soft skills), commercial awareness, creativity, leadership, agility, analytical ability, self-awareness, and the often overlooked entrepreneurial ability.

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