IMAC Desktop Support Resume New York - Hire IT People

PROFILE:

A talented professional offering a broad background in computer systems seeking a position utilizing excellent skills gained within diversified areas that can be appreciated and challenged.

SUMMARY:

Computer literate . . . Knowledge in Desktop Support, PDA’s Devices, Microsoft Windows 2000, XP, Vista, Windows 7, Windows 8, Windows 10, Microsoft office 2003, 2007, 2010, Lotus Notes, easily taught new systems.
Ability to communicate effectively both verbally and in writing.
Offering sound decision making skills and attention to detail.
Performance reflects reliability and professionalism.
Establish and maintain positive and productive relations with co - workers, management and a discriminating clientele.

PROFESSIONAL EXPERIENCE:

Confidential, New York

IMAC Desktop Support

Responsibilities:

Used Service Now for all tracking tickets in company.
Handled 25 to 30 tickets a day via Service Now, E-mails and Phone calls.
Built new Dell laptops with windows 10 and company image on it.
Pushed Office 365 to all Desktops and Laptops.
Built new computers and refresh old computers for clients.
Used SCCM to push software to client’s computers
Fixed and order parts thought DELL for warranty computers.
Programmed IPhones and IPads thought Mobile Iron.

Confidential, New York

IMAC Desktop Support

Responsibilities:

Used Service Now for all tracking tickets in company.
Used Tait to track inventory.
Built new computers and refresh old computers for clients.
Used SCCM to push software to client’s computers
Fixed and order parts thought Confidential for warranty computers.
Programmed IPhones and IPads thought Mobile Iron.
Worked with VPN on notebooks via Junipers and Cisco Any Connect.
Worked with Verizon Jetpack mobile devices.

Confidential, New York City

IMAC Helpdesk

Responsibilities:

To build new PC’s and refresh old PC’s for the user.
Image PC’s using Symantec Ghost and then added any applications the user needed on PC.
Setup or refresh or configure Printers for Local and Network Users.
Respond to Requests via e-mail, telephone etc.
Used Request to track all request tickets.
Used INC to track all incident tickets thought help desk.
Ordered part via Confidential and Lenovo and install new in computers.
Moved clients and setup new users in their locations.

Confidential, New York

Desktop support

Responsibilities:

To build new PC’s and refresh old PC’s for the user
Image PC’s using Symantec Ghost and then add any applications the user needed on PC.
Setup or refresh or configure Printers for Local and Network Users.
Respond to Requests via e-mail, telephone etc.
Used Remedy to track call thought.
Install phone thought a TTI system.
Power up and power down phones.
Moved clients and setup new users in their locations.

Confidential, Long Island, New York

Desktop support

Responsibilities:

Image PC’s using Symantec Ghost and then add any applications the user needed on PC.
Setup or refresh or configure Printers for Local and Network Users.
Respond to Requests via e-mail, telephone etc.
Used Remedy to track call thought the Migration.
Was Lead Tech, had a group of 5 Engineers that I supervised.

Confidential, New York

Desktop support

Responsibilities:

To build new PC’s and refresh old PC’s for the user
Image PC’s using Symantec Ghost and then add any applications the user needed on PC.
Setup or refresh or configure Printers for Local and Network Users.
Respond to Requests via e-mail, telephone etc.
Assist Department Supervisors.

Confidential, New Jersey

Desktop support

Responsibilities:

Acted as the liaison between the user and the help desk.
Assign help desk ticket in the peregrine system for various issues such as software issues to hardware problems.
Handled user complaints/problems with diplomacy, such as password resets, no I.E., Office related questions, software installs.
Solved problems via remote access or by escalating the problem to a higher group.
Projects from Pac’s rollouts to software upgrades and to replacing Blade Servers and maintaining inventory.

Confidential, New York

Computer Support

Responsibilities:

Received Call tickets via E-Mail or Cell Phone I have 1 or 2 Business days to complete call.
To install Servers, Desktops, and Printers.
Break fix, which is to swap out Tape Drives and Memory in Servers, Hard Drives and Memory in Desktops and Toner and Fuses in Printers.

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Imac Desktop Support Resume

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