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Imac Desktop Support Resume

New, YorK

PROFILE:

A talented professional offering a broad background in computer systems seeking a position utilizing excellent skills gained within diversified areas that can be appreciated and challenged.

SUMMARY:

  • Computer literate . . . Knowledge in Desktop Support, PDA’s Devices, Microsoft Windows 2000, XP, Vista, Windows 7, Windows 8, Windows 10, Microsoft office 2003, 2007, 2010, Lotus Notes, easily taught new systems.
  • Ability to communicate effectively both verbally and in writing.
  • Offering sound decision making skills and attention to detail.
  • Performance reflects reliability and professionalism.
  • Establish and maintain positive and productive relations with co - workers, management and a discriminating clientele.

PROFESSIONAL EXPERIENCE:

Confidential, New York

IMAC Desktop Support

Responsibilities:

  • Used Service Now for all tracking tickets in company.
  • Handled 25 to 30 tickets a day via Service Now, E-mails and Phone calls.
  • Built new Dell laptops with windows 10 and company image on it.
  • Pushed Office 365 to all Desktops and Laptops.
  • Built new computers and refresh old computers for clients.
  • Used SCCM to push software to client’s computers
  • Fixed and order parts thought DELL for warranty computers.
  • Programmed IPhones and IPads thought Mobile Iron.

Confidential, New York

IMAC Desktop Support

Responsibilities:

  • Used Service Now for all tracking tickets in company.
  • Used Tait to track inventory.
  • Built new computers and refresh old computers for clients.
  • Used SCCM to push software to client’s computers
  • Fixed and order parts thought Confidential for warranty computers.
  • Programmed IPhones and IPads thought Mobile Iron.
  • Worked with VPN on notebooks via Junipers and Cisco Any Connect.
  • Worked with Verizon Jetpack mobile devices.

Confidential, New York City

IMAC Helpdesk

Responsibilities:

  • To build new PC’s and refresh old PC’s for the user.
  • Image PC’s using Symantec Ghost and then added any applications the user needed on PC.
  • Setup or refresh or configure Printers for Local and Network Users.
  • Respond to Requests via e-mail, telephone etc.
  • Used Request to track all request tickets.
  • Used INC to track all incident tickets thought help desk.
  • Ordered part via Confidential and Lenovo and install new in computers.
  • Moved clients and setup new users in their locations.

Confidential, New York

Desktop support

Responsibilities:

  • To build new PC’s and refresh old PC’s for the user
  • Image PC’s using Symantec Ghost and then add any applications the user needed on PC.
  • Setup or refresh or configure Printers for Local and Network Users.
  • Respond to Requests via e-mail, telephone etc.
  • Used Remedy to track call thought.
  • Install phone thought a TTI system.
  • Power up and power down phones.
  • Moved clients and setup new users in their locations.

Confidential, Long Island, New York

Desktop support

Responsibilities:

  • Image PC’s using Symantec Ghost and then add any applications the user needed on PC.
  • Setup or refresh or configure Printers for Local and Network Users.
  • Respond to Requests via e-mail, telephone etc.
  • Used Remedy to track call thought the Migration.
  • Was Lead Tech, had a group of 5 Engineers that I supervised.

Confidential, New York

Desktop support

Responsibilities:

  • To build new PC’s and refresh old PC’s for the user
  • Image PC’s using Symantec Ghost and then add any applications the user needed on PC.
  • Setup or refresh or configure Printers for Local and Network Users.
  • Respond to Requests via e-mail, telephone etc.
  • Assist Department Supervisors.

Confidential, New Jersey

Desktop support

Responsibilities:

  • Acted as the liaison between the user and the help desk.
  • Assign help desk ticket in the peregrine system for various issues such as software issues to hardware problems.
  • Handled user complaints/problems with diplomacy, such as password resets, no I.E., Office related questions, software installs.
  • Solved problems via remote access or by escalating the problem to a higher group.
  • Projects from Pac’s rollouts to software upgrades and to replacing Blade Servers and maintaining inventory.

Confidential, New York

Computer Support

Responsibilities:

  • Received Call tickets via E-Mail or Cell Phone I have 1 or 2 Business days to complete call.
  • To install Servers, Desktops, and Printers.
  • Break fix, which is to swap out Tape Drives and Memory in Servers, Hard Drives and Memory in Desktops and Toner and Fuses in Printers.

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