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Enrollment Support Specialist Resume

Durham, NC

PROFESSIONAL PROFILE:

Strong knowledge within the IT industry demonstrated through project management, operations, purchasing, and supply chain across global teams. Project Management experience includes: initiating new projects, collecting processes, procedures & historical information, initial requirements, assumptions and risks, assess the product/project constraints & identifying crucial stakeholders. Scrum Experience includes: support resolution of critical project issues, monitor process & metrics throughout SDLC, and facilitate planning sessions and manage lessons learned.

COMPETENCIES:

  • Certified SCRUM Master (CSM) - Agile, Waterfall, Scrum
  • Team Sizes 5 to 12 resources (On and Off Shore)
  • Customer Relationship Management
  • Project Durations up to 24 months
  • Performance Monitoring/Reporting/Validation
  • Managed project budgets >$1M
  • ISO9000
  • IT Projects: SAP, VMware, Linux
  • Software Development Life Cycle (SDLC)
  • Managed project types: New Hardware Development/New Product Introduction
  • Cross Functional Business Analyst Experience
  • UAT Testing
  • Jira /MS Project/SharePoint
  • Software Releases

PROFESSIONAL EXPERIENCE:

Confidential, Durham, NC

Enrollment Support Specialist

Responsibilities:

  • Facilitate the enrollment of renewal coverage for Small Group Enrollment
  • Responsible for validating member eligibility, group questions and verifying enrollment status.
  • Review new client packet information to determine any enrollment issues.
  • Work closely with operations team to obtain missing documentation for providers pertaining to provider enrollment.
  • Department Administrator for Renewal, Balance Funding and New Accounts.
  • Manage monthly departmental reports .

Confidential, Durham, NC

IT Analyst

Responsibilities:

  • Responsible for upgrading credit card machines for 18 Confidential Clinics.
  • Replaced 467 outdated machines with new machines and advised employees of how to use.
  • Reported daily metrics to Senior management.

Confidential, Durham, NC

Processing Assistant

Responsibilities:

  • Provide telephone coverage and route client inquiries.
  • Compose letters, forms and reports.
  • Assist in the preparation of monthly reports and collecting statistical data.
  • Provide overview of Veteran benefits to clients.
  • Maintain electronic filing system.
  • Executing and developing schedules for special military events.
  • Activity resource planning for stakeholders.

Confidential, Raleigh, North Carolina

Project Manager

Responsibilities:

  • Monitored and managed processes and KPIs (key performance indicators) for nine projects at the Raleigh facility to implement mechanical project & product proposals.
  • Determined, tracked & maintained project/product schedules, ie Kick-off meetings, Milestone meetings, Project meetings, Lessons Learned.
  • Engaged stakeholders (engineering, development, compliance, quality assurance, new product introduction, purchasing, marketing) to manage project/product requirements and specifications.
  • Generated, tracked and updated the overall project engineering schedule using Microsoft Project & Microsoft Server to implement project goals.
  • Assigned as department lead of risk management for engineering projects to manage risk management processes for audits to adhere to client contracts and SOWs.

Confidential, Morrisville, North Carolina

Project Manager

Responsibilities:

  • Managed release requirements of software processes and procedures for Linux Server Group.
  • Lead project coordination with internal business partners to ensure they remained engaged in setting priorities and removing obstacles.
  • Performed hands-on project work, including change management as needed by various clients.
  • Communicated deliverables to management of US and Taiwan Preload Software teams on business software project status and milestones.
  • Maintained strong working relationship with all technical and business partners -Worked with Taiwan TPMs, Marketing, & Development Lab to address concerns and resolutions.

Confidential, Research Triangle Park, North Carolina

Project Manager - OEM Development

Responsibilities:

  • Communicated new product or code releases and how they would affect the customer deliverables utilizing SAP.
  • Planned and managed projects ensuring projects were delivered on-time and within budget.
  • Contributed to monthly quarterly business reviews with management to discuss financials, inventory, life cycle management, and issue log information.
  • Provided continuous improvement to grow delivery capabilities.-Responsible for assisting Sales and Development in maintaining customer quality and insure revenue streams were met as required.
  • PM Lead for collaboration with OEM PDTs, OEM Program Managers, and OEM TPMs to collect customer requirements for change management, including model platforms and components that were tracked for notification requirement based on forecasts.
  • Lead weekly meetings with commodity managers to maintain the product backlogs to mitigate project risks and impediments.
  • Participated in QBRs (quarterly business review) to review dashboards and product planning.

Confidential, Morrisville, North Carolina

Procurement Associate - Asset Vendor Management - IT Procurement

Responsibilities:

  • Prepared spreadsheets and maintained databases to track expenditures with purchase orders, and reconciliation of invoices for payment utilizing Oracle.
  • Demonstrated experience with technology hardware, software, peripherals, licensing agreements and office programs.
  • Assessed requests for goods and services by ensuring that they were allowable under funding limitations, restrictions, and policies.

Confidential, Morrisville, NC

Special Bids RPQ SME

Responsibilities:

  • Determined Request for Price Quotation (RPQ) requirements for System x products.
  • Collected and documented project requirements for various stakeholders utilizing internal Confidential tools and external tools such as SAP.
  • Collaborated with sales, marketing, development, engineering, and manufacturing to ensure RPQ content was buildable and deliverable to the customer.
  • Participated in the rollout, release and deployment of processes for new requirements such as User Acceptance Testing with internal technical partners.
  • Provided on-going global for RPQ team in Slovakia Bratislava.

Confidential, Research Triangle Park, North Carolina

Special Bids Business Analyst

Responsibilities:

  • Configured and managed validation of Confidential servers for large clients in the US, Canada and Europe through custom model fact sheets.
  • Confidential workstations and Server requirements for System x server division.
  • Configured Bill of Materials (BOM) for completion of Engineering Changes (ECs)
  • Approved or deferred fact sheets as appropriate, providing clear reasons for actions.
  • Responsible for driving all server and workstation product through to resolution.
  • Participated in weekly status meetings to review issues & solutions, product releases and new customer requirements.

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