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Desktop Support Engineer Resume

SUMMARY:

To gain a challenging IT position that will utilize my experience and knowledge in Desktop support and Windows System administration

COMPUTER SKILLS:

  • Microsoft Certified Professional (Win 2000 Workstation, Server)
  • VMware workstation 7,8, VMware ESX 4, VMware vShere, VMview, etc, XPmode
  • Dell Certified (Optiplex, Latitudes, Dimensions, Power Servers and workstations)
  • Hewlett Packard certified (All Laser Jet, Color Laser and Inkjet printers)
  • HP/Compaq Accredited Platform Specialist (Servers, workstations, laptops)
  • DOS, Unix/Linux, Windows XP/Server 2012/Server 2008,Windows 7/Windows 8.1
  • Active Directory, Group policies, SMS, SCCM
  • Novell, Zen works, Console 1, iManage, Ifolders, secure login
  • TCP/IP, DNS, DHCP, Firewalls, Network Security vulnerability scanning and audits
  • MS Office 2013/2007/2010 , Outlook, Exchange, GroupWise, Lotus notes 4.6 and R5
  • Remote Access, Cisco VPN and Citrix, Secure wireless, Wi - Fi, and blackberry, BES
  • Remedy, Magic Helpdesk, Heat, Maximo
  • Safe Boot, Guardian Edge, McAfee End Point Encryption
  • Data recovery, Backups and restores, Symantec Ghost, Symantec Live State Delivery

WORK HISTORY:

Desktop Support Engineer

Confidential

Responsibilities:

  • I provide support to an 11,000 user environment on site at multiple locations and remotely.
  • I perform all tier 2 and 3 support including Windows XP, Windows 7,Windows 8.1, active directory administration, exchange, Office 2010, Office 2013,Server 2008, Server 2012, etc.
  • I use troubleshooting and diagnostics tools such as Ghost, SCCM, Dameware, Active Roles Server, MDT, and WDS.
  • I worked on building new images, deployed and migrated existing Windows XP systems to Windows 7, Imaged systems over network using Pxe boot and SCCM Server.
  • Troubleshoot all hardware and software problems and used Maximo ticketing system. I support and image Desktops, laptops, tablets, and servers.

It Support Specialist

Confidential

Responsibilities:

  • On IT Support contract to support PG County Government, Police, Sherriff, Fire Dept., County Executive Offices, Health Dept., etc.
  • I provide tier 1, 2, and 3 supports for TCP/IP Microsoft LAN environment, with Active Directory of over 3000 users.
  • Support MS Office 2007 and 2010, Windows 7 and Windows XP clients, Server 2008, Exchange 2007.
  • I use troubleshooting and diagnostics tools such as Ghost, SCCM, Active Directory, MDT, and WDS.
  • Troubleshoot cisco VPN, Wi - Fi wireless and other network connectivity issues.
  • Support PC, Apple I pad, MAC, blackberry, etc. Support mainframe password and terminal issues. SQL and access Databases.
  • I provide user support via phone, remote, and desk side throughout Confidential, MD.
  • I participate in creating Windows 7 images for all PG county agencies for mass deployment and refresh using Ghost, AIK, MDT, WDS and SCCM. Used Remedy ticketing system.

Sr. Desktop Engineer/System Administrator

Confidential

Responsibilities:

  • Daily activities consist of responding to remedy trouble tickets and project requests submitted from the helpdesk.
  • I am supporting a 15,000 user environment, consisting of Windows XP/ Windows 7, Server 2003/2008, with Office 2007 suite.
  • Trouble shooting and data recovery of encrypted O/S on a daily basis.
  • Tweaking systems to allow users to continue to work under restricted access imposed from new Federal security standards.
  • Troubleshooting client based and web base VPN remote connections and Cisco Network access control, and various other Tier2/3 task.
  • I participate in creating Windows 7 images for all DOT agencies for mass deployment and refresh using Ghost, AIK, MDT, WDS and SCCM.

Sr. Desktop Engineer/System Administrator

Confidential

Responsibilities:

  • I worked on site at the Confidential Headquarters to provide Technical support and system administration to all users of DOT Nationwide.
  • Daily activities consist of responding to remedy trouble tickets and project requests submitted from the helpdesk.
  • I am supporting an 15,000 user environment, consisting of Windows XP/ Windows 7, Server 2003/2008, with Office 2007 suite.
  • Trouble shooting and data recovery of encrypted O/S on a daily basis.
  • Tweaking systems to allow users to continue to work under restricted access imposed from new Federal security standards.
  • Troubleshooting client based and web base VPN remote connections and Cisco Network access control, and various other Tier2/3 task.
  • I participate in creating Windows 7 images for all DOT agencies for mass deployment and refresh using Ghost, AIK, MDT, WDS and SCCM.

Helpdesk/Computer Tech

Confidential

Responsibilities:

  • My daily activities consisted of troubleshooting, installation, configuration and maintenance of all desktop software, hardware and peripherals.
  • This environment consisted of mostly Dell laptops with Windows XP, MS Office 2003/2007, COTS, and some government proprietary applications.
  • I provided technical supported to local and remote VPN users all over the United States via Phone, ZENworks remote control, or desk side support.
  • I perform daily System administration task on a hybrid network of Novell servers and Microsoft active directory Servers.
  • Reset passwords for Sybase, SQL and oracle databases. Support Exchange/Outlook Email system.
  • I Re-imaged, build, and deployed workstations using ghost, Sysprep, Bart PE, Zen Works and other deployment tools.
  • I follow and implement IT security policies to help prevent data breeches such as installing and updating Anti-virus, Firewall, Group policies, Digital Certificates, Digital signatures, hard drive encryption, installed secure Wireless and WiFi. Use Heat for call tracking. Microsoft Admin tools, Novel Console One, Novell iManager, and Zen works for system administration and remote control.
  • I participate in creating Windows XP images for all DOT agencies for mass deployment and refresh using Ghost, AIK, and WDS,

Sr. Desktop Engineer/System Administrator

Confidential

Responsibilities:

  • On this contract I worked on site at the Confidential Headquarters to provide Technical support and system administration to all users of DOT Nationwide.
  • Daily activities consisted of installation, configuration, maintaining, and troubleshooting all software and hardware related IT problems as well as network connectivity and VPN access, Backing up and Re-imaging workstations using ghost and other utilities
  • Used Microsoft SMS console, and server 2003 administrator pack to administer an active directory of 15,000 users.
  • Set up new users for use on the new Microsoft Active Directory, and Microsoft Exchange. Installed, coached, and troubleshoot all Microsoft Office 2003 related issues.
  • Cleaned user's system of Adware/Spyware and viruses. Installed, sync outlook with blackberry, palm, Axim and other PDAs.
  • Installed and troubleshoot Citrix, Cisco, OpenVPN, and other secured VPN access.
  • Installed PKI Certificates for secure web base applications and remote access, installed secure Wireless and WiFi.
  • I installed hard drive encryption on all DOT laptops to prevent data breeches. Lead a migration team that refreshed and migrated FHWA users to the new Windows XP/ Office 2003 Core image.
  • Provided technical assistance and wrote technical documentation to lower level technicians. Wipe computers for salvage per DOD standards.
  • Use Remedy for call tracking. I participate in creating Windows XP images for all DOT agencies for mass deployment and refresh using Ghost, AIK, MDT, WDS and SCCM.

Helpdesk Computer Tech

Confidential

Responsibilities:

  • Daily activities consisted of troubleshooting and repairing all software and hardware related PC problems as well as network connectivity and access.
  • Rebuild workstation images using ghost and other utilities.
  • Set up new user accounts for Novell, Microsoft Active Directory, and Exchange.
  • Installed and troubleshoot all Microsoft Office 2003 related issues.
  • Used Novell console One, and 2003 admin pack to administer an active directory of 3000 users Cleaned user's system of Adware/Spyware and viruses.
  • Installed and troubleshoot Citrix, Cisco, and other secured VPN access. Installed and sync various PDA’s with outlook like blackberry, palm, and other PDAs.
  • I installed PKI Certificates for secure web base applications and remote access. Installed hard drive encryption on laptops to prevent data breeches.
  • Wipe computers for salvage per DOD standards. Use Remedy for call tracking.

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