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Desktop Support Ii Engineer Resume

Jersey City New, JerseY

TECHNICAL SKILLS:

Software: Microsoft Windows 7 - 10, Microsoft Office O365/20016, Active Directory, Exchange Server 2013, SCCM Administration, Airwatch MDM Administration, VPN Administration, Bitlocker & Endpoint Protection administration, MAC OS 10.x Snow Leopard thru Catalina

Hardware: A+ Certified, Confidential, HP, Lenovo Workstation break/fix, iPhone/iPad/Android Devices. Apple MacBook/iMac Desktops

Soft Skills: High technical/analytical aptitude, Excellent client facing skills, authoring of technical documentation, organized in Multi-tasking, take ownership attitude

EXPERIENCE:

Confidential, Jersey City, New Jersey

Desktop Support II Engineer

Responsibilities:

  • Support VDI Environment vSphere Console 6.7
  • Trade Floor / C Level Executive Support
  • Support VMWare Horizon Client
  • Manage PCoIP Zero Clients Teradici
  • Bloomberg Support

Confidential, Parsippany, New Jersey

Desktop Support

Responsibilities:

  • Active Directory User Account Creation & Management
  • Application & Asset Management via SCCM
  • Exchange Account Creation & Management / Airwatch/Intelligent Workspace MDM
  • Bitlocker, CyberArk, Lync/OCS Console management
  • MS Office /O365 migration

Confidential, Jersey City, New Jersey

Senior Support Engineer

Responsibilities:

  • Becton Dickinson Level 3 Support / Windows 10 Test Team
  • Inventiv Health Systems Level 3 Support / Refresh & Deploy Tech
  • Active Directory / Exchange 2003 Account Management / Airwatch Workspace MDM
  • Support MS Office 2003/2007/2010 , MS Windows 7-10
  • Support APPLE IPAD / MAC OS X / Parallels / File Vault / Domain configurations
  • 2nd Level Phone Support and Remedy Ticketing System 40-50 calls per day

Confidential, New York, New York

Deskside Support

Responsibilities:

  • Active Directory / Exchange 2003 Account Management
  • Image, repair and replace desktop and laptop PC’s
  • Manage network printers, scanners and copiers
  • Troubleshoot and repair or install software including MS Office 2003, SAP, Adobe products

Confidential, Towson, Maryland

Desktop Support

Responsibilities:

  • Responsible for day to day Desktop Support for 40+ users
  • Hardware replacement on Confidential Latitude/Inspiron Laptops and Dimension and GX Series Desktops
  • Completed testing and documentation of full scale Windows Server 2003 Migration process
  • Implemented Active Directory Service DNS Setup and Group Policy from a Windows NT4.0 environment
  • Maintained all network servers and telecom system including HP GL360 and GL385 servers

Confidential, Round Rock, Texas

Technical Deployment Lead

Responsibilities:

  • Designed and implemented technical plans for large scale computer deployment
  • Hardware replacement and maintenance on Dimension and Inspiron GX 625 thru 755 desktops
  • Developed technical scripts and procedures for documentation and profile archiving
  • Managed a five-man team through all phases to meet and exceed all Confidential revenue requirements
  • Effectively managed Legacy and New asset database

Confidential, Towson, Maryland

Technology Instructor

Responsibilities:

  • Instruct students on concepts of PC maintenance and repair as required by COMPTIA A+ and Network+
  • Maintain a thorough understanding of PC hardware, software components, Network topologies, protocols and operating systems
  • Track student progress, assign homework and labs using standards set by school administrators

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