TECHNICAL SKILLS:

Software: Microsoft Windows 7 - 10, Microsoft Office O365/20016, Active Directory, Exchange Server 2013, SCCM Administration, Airwatch MDM Administration, VPN Administration, Bitlocker & Endpoint Protection administration, MAC OS 10.x Snow Leopard thru Catalina

Hardware: A+ Certified, Confidential, HP, Lenovo Workstation break/fix, iPhone/iPad/Android Devices. Apple MacBook/iMac Desktops

Soft Skills: High technical/analytical aptitude, Excellent client facing skills, authoring of technical documentation, organized in Multi-tasking, take ownership attitude

EXPERIENCE:

Confidential, Jersey City, New Jersey

Desktop Support II Engineer

Responsibilities:

• Support VDI Environment vSphere Console 6.7
• Trade Floor / C Level Executive Support
• Support VMWare Horizon Client
• Manage PCoIP Zero Clients Teradici
• Bloomberg Support

Confidential, Parsippany, New Jersey

Desktop Support

Responsibilities:

• Active Directory User Account Creation & Management
• Application & Asset Management via SCCM
• Exchange Account Creation & Management / Airwatch/Intelligent Workspace MDM
• Bitlocker, CyberArk, Lync/OCS Console management
• MS Office /O365 migration

Confidential, Jersey City, New Jersey

Senior Support Engineer

Responsibilities:

• Becton Dickinson Level 3 Support / Windows 10 Test Team
• Inventiv Health Systems Level 3 Support / Refresh & Deploy Tech
• Active Directory / Exchange 2003 Account Management / Airwatch Workspace MDM
• Support MS Office 2003/2007/2010 , MS Windows 7-10
• Support APPLE IPAD / MAC OS X / Parallels / File Vault / Domain configurations
• 2nd Level Phone Support and Remedy Ticketing System 40-50 calls per day

Confidential, New York, New York

Deskside Support

Responsibilities:

• Active Directory / Exchange 2003 Account Management
• Image, repair and replace desktop and laptop PC’s
• Manage network printers, scanners and copiers
• Troubleshoot and repair or install software including MS Office 2003, SAP, Adobe products

Confidential, Towson, Maryland

Desktop Support

Responsibilities:

• Responsible for day to day Desktop Support for 40+ users
• Hardware replacement on Confidential Latitude/Inspiron Laptops and Dimension and GX Series Desktops
• Completed testing and documentation of full scale Windows Server 2003 Migration process
• Implemented Active Directory Service DNS Setup and Group Policy from a Windows NT4.0 environment
• Maintained all network servers and telecom system including HP GL360 and GL385 servers

Confidential, Round Rock, Texas

Technical Deployment Lead

Responsibilities:

• Designed and implemented technical plans for large scale computer deployment
• Hardware replacement and maintenance on Dimension and Inspiron GX 625 thru 755 desktops
• Developed technical scripts and procedures for documentation and profile archiving
• Managed a five-man team through all phases to meet and exceed all Confidential revenue requirements
• Effectively managed Legacy and New asset database

Confidential, Towson, Maryland

Technology Instructor

Responsibilities:

• Instruct students on concepts of PC maintenance and repair as required by COMPTIA A+ and Network+
• Maintain a thorough understanding of PC hardware, software components, Network topologies, protocols and operating systems
• Track student progress, assign homework and labs using standards set by school administrators