Desktop Support Ii Engineer Resume
Jersey City New, JerseY
TECHNICAL SKILLS:
Software: Microsoft Windows 7 - 10, Microsoft Office O365/20016, Active Directory, Exchange Server 2013, SCCM Administration, Airwatch MDM Administration, VPN Administration, Bitlocker & Endpoint Protection administration, MAC OS 10.x Snow Leopard thru Catalina
Hardware: A+ Certified, Confidential, HP, Lenovo Workstation break/fix, iPhone/iPad/Android Devices. Apple MacBook/iMac Desktops
Soft Skills: High technical/analytical aptitude, Excellent client facing skills, authoring of technical documentation, organized in Multi-tasking, take ownership attitude
EXPERIENCE:
Confidential, Jersey City, New Jersey
Desktop Support II Engineer
Responsibilities:
- Support VDI Environment vSphere Console 6.7
- Trade Floor / C Level Executive Support
- Support VMWare Horizon Client
- Manage PCoIP Zero Clients Teradici
- Bloomberg Support
Confidential, Parsippany, New Jersey
Desktop Support
Responsibilities:
- Active Directory User Account Creation & Management
- Application & Asset Management via SCCM
- Exchange Account Creation & Management / Airwatch/Intelligent Workspace MDM
- Bitlocker, CyberArk, Lync/OCS Console management
- MS Office /O365 migration
Confidential, Jersey City, New Jersey
Senior Support Engineer
Responsibilities:
- Becton Dickinson Level 3 Support / Windows 10 Test Team
- Inventiv Health Systems Level 3 Support / Refresh & Deploy Tech
- Active Directory / Exchange 2003 Account Management / Airwatch Workspace MDM
- Support MS Office 2003/2007/2010 , MS Windows 7-10
- Support APPLE IPAD / MAC OS X / Parallels / File Vault / Domain configurations
- 2nd Level Phone Support and Remedy Ticketing System 40-50 calls per day
Confidential, New York, New York
Deskside Support
Responsibilities:
- Active Directory / Exchange 2003 Account Management
- Image, repair and replace desktop and laptop PC’s
- Manage network printers, scanners and copiers
- Troubleshoot and repair or install software including MS Office 2003, SAP, Adobe products
Confidential, Towson, Maryland
Desktop Support
Responsibilities:
- Responsible for day to day Desktop Support for 40+ users
- Hardware replacement on Confidential Latitude/Inspiron Laptops and Dimension and GX Series Desktops
- Completed testing and documentation of full scale Windows Server 2003 Migration process
- Implemented Active Directory Service DNS Setup and Group Policy from a Windows NT4.0 environment
- Maintained all network servers and telecom system including HP GL360 and GL385 servers
Confidential, Round Rock, Texas
Technical Deployment Lead
Responsibilities:
- Designed and implemented technical plans for large scale computer deployment
- Hardware replacement and maintenance on Dimension and Inspiron GX 625 thru 755 desktops
- Developed technical scripts and procedures for documentation and profile archiving
- Managed a five-man team through all phases to meet and exceed all Confidential revenue requirements
- Effectively managed Legacy and New asset database
Confidential, Towson, Maryland
Technology Instructor
Responsibilities:
- Instruct students on concepts of PC maintenance and repair as required by COMPTIA A+ and Network+
- Maintain a thorough understanding of PC hardware, software components, Network topologies, protocols and operating systems
- Track student progress, assign homework and labs using standards set by school administrators