SUMMARY:

An IT professional with over 15 years of experience in engineering, configuration, installation, integration, escalation support, and troubleshooting of various technologies for medium to corporate enterprise environments.

TECHNICAL SKILLS DETAIL:

Connectivity & Hardware: DNS Servers, DHCP Servers, Web Servers Ethernet, Fast Ethernet, WAN, LAN, TCP/IP, CLI, TL1, DSL/PON/GBIT and xDSL/xPON, Spirent, Access Test Equipment, JDSU

Network Technologies: CDP, Frame - relay, PPP, Access Control List (ACL), Network Address Translation (NAT), Port Address Translation (PAT), RIP, OSPF, EIGRP, BGP, MPLS, VTP, SNMPv3, SMTP, ARP, TCP, UDP, Static Routing, Stub Routing, NBMA, Sonet, VLAN, VTP, HSRP, STP, SVI, VPN, Etherchannel, BPDU, Portfast, T1 - OC192., EBH, Ciena Fiber To The Prem, Dark Fiber

Monitoring Tools: Wireshark, HP Openview, SAM, VMware, Solarwinds, Cisco Works, Tripwire, Nessus, IrisView

Programming/Web Languages: C++, Java, SQL, Visual Studio, Visual Basic, UNIX Scripting.

Desktop Technologies: Windows 98/2000/XP/VISTA/7/8.1, Microsoft Office Suite, Chrome, UNIX, Linux, Mozilla Firefox, Opera, Scanners, Desktop and Networked Printers, MAC, Apple, Remedy Ticket System, NetSmart, SAM, Granite, Secure CRT

Testing Tools: Proficient with oscilloscope, signal generators, encoders, multi-meters, Confidential -BERD, NetAnalyst, HP analyzers; which aid in measuring time-offset, carrier feed through, Rho, VSWR, and other related tests dealing with RF equipment, frequency counters, spectrum analyzers, voltmeters, OTDR, JDSU, Optical Meters, Full T1 up to GBIT install & Test

PROFESSIONAL EXPERIENCE DETAIL:

Confidential

Switch Technician

Responsibilities:

• Responsibilities included Installation, operation, administration and advanced maintenance of switching, data network elements and peripheral equipment associated with the Mobile Telephone Switching Office (MTSO). These network elements include, but not limited to OTN, CDMA Data, OMP, EWS, DACS and peripheral equipment associated with the Mobile Telephone Switching Office (MTSO); including monitoring of Galaxy, Lorain, and Generators.
• Coordinated installation, testing, and troubleshooting of transmission facilities (Ethernet, OC192, T3, T1, and DSO);
• Built EBH and eNodeBs into ALU 7750 SR
• Maintained system applications and participated in cross-functional projects; ensuring quality customer service; and provided support to a varied user Data community; attended all vendor .
• Updated daily logs with site-specific information.
• Composed clear and concise reports for system documentation.
• Worked with minimum supervision, and participated in cross-functional projects as scheduled.
• Utilized Alcatel-Lucent 5620 SAM to configure and integrate Alcatel-Lucent 9712 or 9412 eNodeB into LTE network.

Confidential

Premise Technician

Responsibilities:

• Educate customers on service features and functionality
• Verify all services are working correctly
• Install and rearrange inside wires
• Possibly work in small confined spaces or aloft (up to 28ft)
• Work with hand tools
• Work outdoors in all kinds of weather

Lead Support Engineer

Confidential

Responsibilities:

• Technical lead to a team of professionals responsible for the maintenance, support, and administration of various mission-critical LAN/WAN technologies and devices within a campus area network (CAN).
• General responsibilities included administration and support activities; analysis, development, and project management activities; as well as communication and coordination activities.
• Technical lead for administration and support activities included any and all scheduled and as needed installation, administration, support, and troubleshooting of various technologies in an enterprise LAN/WAN environment.
• Technical analysis, development, and project management activities included task development and management, budgeting, project coordination, third party vendor relations, and timely reporting to appropriated groups.
• Communication and coordination activities included, but were not limited to, interdepartmental communications, managing a team of support engineers, and escalating issues to tier II/III as needed.
• Additional responsibilities and activities included, but were not limited to, 2nd level support for general systems administration, as needed technical support and of new technical professionals, as well as 1st/2nd level support for various LAN/WAN issues.

Systems Technician

Confidential

Responsibilities:

• Responsible for the day-to-day administration and support of various enterprise LAN/WAN technologies and devices for both professional and business clients.
• Primary activities included, but were not limited to, the installation, configuration, maintenance, and troubleshooting of mission-critical LAN/WAN and audio/visual technologies.
• Secondary activities included add moves/changes, time/task coordination, documentation, change management, following corporate policies and procedures, and scheduling as needed reports to management.
• Administration activities included client and onsite support, hardware break fix, software resolution, as well as upgrading technologies, applications, and devices as required.
• Recent Projects: Project Light Speed; duties involved Installing and loading scripts on Alcatel (7330, 7340, & 7342), and Fiber to the Cell-Site (FTTCS); duties involved installing and configuring Ciena Aggregators.

Network Center Technician

Confidential

Responsibilities:

• General responsibilities included, but were not limited to, engineering activities, escalation support activities, and administration, documentation, and support activities.
• Technical engineering activities and duties included, but were not limited to, any and all scheduled and as needed installation, configuration, maintenance, and troubleshooting of various devices.
• Escalation support activities included 2nd level support for general systems, as needed technical and support of new technical professionals, as well as client relations/support.
• Administration, documentation, and support activities included vendor relations, timely reporting to appropriated groups, review and interpret documents that ranged from: service orders, engineering documents, troubleshooting manuals, and automated test equipment.

Confidential

Onsite Technician

Responsibilities:

• Member to a team of professionals responsible for the day-to-day administration and support of various network infrastructures in an enterprise LAN/WAN environment.
• Technical responsibilities included, but not limited to, handling any and all scheduled and as needed installation, configuration, maintenance, and troubleshooting of LAN/WAN technologies onsite and offsite.
• Professional responsibilities included facilitating meetings, documentation, project management, scheduling as needed reports to management, and following corporate policies and procedures.
• Additional responsibilities included, 2nd level support for general systems administration, as needed technical support and of new technical professionals, as well as 1st/2nd level support for various LAN/WAN issues.
• Day-to-day responsibilities included Installation and Provisioning of BTS 800 MHz, 900 MHz & 1900Mhz Nortel CDMA, and Metro-cell.
• Attended Nortel CDMA overview and classes.

Confidential

Repair Technician

Responsibilities:

• Division member responsible for the overall day-to-day administration and maintenance of various mission-critical radio technologies essential to Confidential Reserve members.
• Technical responsibilities included configuring, installing, implementing, and troubleshooting all component levels on each radio technology, as needed technical and 2nd/3rd level support for general systems.
• Professional responsibilities included change management, project management, documentation, following policies and procedures, and scheduling as needed reports to management.