Windows 10 Technician/sr Desktop Support Tech Resume
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TECHNICAL SKILLS:
- Windows XP/7/10, iOS El Capitan and Yosemite.
- Office Suite Proficiency 2013/2016.
- Active Directory.
- SCCM (Configuration Manager Console)/Software Center/Remote Control.
- Reflection.
- Kiosker Tool.
- RDP.
- Service - Now.
- Mirror Imaging.
- TCP/IP and Domains.
- Command Prompt.
- Windows Registry.
- Software installation and removal.
- Software and hardware troubleshooting.
- WAN/LAN.
- EIP and NAC.
- Network printers.
- Access points, routers, hubs, switches.
- Virtual Machines/Thin Clients.
- VMWare.
- Imprivata.
ADDITIONAL SKILLS:
- Leadership and team building.
- Customer service.
- Time management.
- Multi-tasking.
- Communication.
- English/Nepali.
WORK EXPERIENCE:
Confidential
Windows 10 Technician/Sr Desktop Support Tech
Responsibilities:
- I upgraded computers to Windows 10, making sure the upgrade process was strictly followed.
- I reimaged devices to Windows 10 when the upgrade failed, or reimaged devices to Windows 7 when we needed to roll back a device for any unplanned reason.
- After 6 months, I was promoted to Assistant Lead for the Confidential campus area.
- I coordinated with managers and supervisors the upgrade of devices prior to the scheduled visit.
- I troubleshot issues arising from the upgrades and documented the fixes in Service - Now.
- I provided next-day on-site support after every upgrade was completed in larger areas of the hospital.
- I handled the email communications sent to all laptops users associated with Riverside Methodist Hospital, in order to schedule the upgrade of their devices.
- I got a chance to help the RMH AMB site due to sort staff.
- I am handling all the Incidents related to RMH AMB (Mostly likely Information System Facilities Building, Human Resources Building, Riverside Family Practice).
- I have to drive to different locations based on business needs, to deliver their orders for example (10 laptops, 2 desktop, and a Monitors). Sometimes I have to set them up for the user.
- I re-imaged a device to windows 10 for hot swap if they are having an issue with the current device based on what issues that they are having with the devices.
- I re-imaged devices that are off the domain for the users and installed the necessary applications that they need for their jobs roles.
Confidential
Customer Service Representative
Responsibilities:
- I assisted customers by phone with paying their bills, starting new service, canceling their service and making payment arrangements.
Confidential
Customer Service Manager
Responsibilities:
- I assisted customers with questions about products and services by phone and in person.
- I delivered and collected cash drawers.
- I directed associates to their assigned areas and monitored their breaks.
Confidential
Operator
Responsibilities:
- Picking and shipping.
- Data entry.
Confidential
Operator
Responsibilities:
- Picking and shipping.
- Data entry.
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