Application Support Resume Moline, IL - Hire IT People

SUMMARY:

Experienced technical expert with 6.8 years of rich experience - leading and managing projects involving diverse technologies.
Practitioner in systems analysis and troubleshooting, quality control, forecasting, scheduling and planning, and tracking of results.
Highly knowledgeable in software development, requirements analysis.
Strong communication, presentation, analytical and problem solving skills.
Excellent communication skills between management, clients, and personnel.

MANAGEMENT SKILLS:

Successfully managed complex projects with global implementation, and rapidly evolving requirements.
Effective communication skills and record for coordination between globally located teams.
Project delivery under stringent timelines and high pressure.
Planed and conducted walkthroughs and meetings involving various leads from Development, Technical Support teams.
Exceptional ability to maintain and build client relationships, frequent travel meeting one on one with clients, able to comfortably converse with all facets in the clients organization.
Identify the risk, doing risk analysis and providing baseline acceptance criteria and deliverables.
Excellent verbal and written skills, especially with regards to presenting findings to both technical and non-technical audiences
Thorough Understanding of Software Development Life Cycle (SDLC), involved in various phases like Requirements, Analysis/Design, Development and Testing.

TECHNICAL SKILLS:

Requirements definition, functional specifications and gap analysis.
Implementing projects, end to end testing and unit testing support.
JCL, COBOL, SAS
DB2, IMS DB
IMS DC, CICS
Z/OS, Windows
HP Quality Center.
Endevor, Panvalet, Librarian
Expeditor
CA7, ESP,
QMF, SPUFI, QMF for Workstation, BMC Remedy(Release management), Team Forge, QMF for Windows, File-aid for IMS and MVS, Microsoft Visio, CA WA Workstation

PROFESSIONAL EXPERIENCE:

Application Support

Confidential, Moline, IL

Environment: IBM Z/OS, COBOL, JCL, VSAM, DB2, IMS DB/DC, TSO/ISPFSAS, Panvalet, ESP, HP Quality Center, CA WA Workstation

Responsibilities:

Support various applications.
Resolving User queries.
Handle the critical production issues and provide the resolution.
Modify SAS, COBOL, COBOL-DB2, COBOL - IMS DB/DC module to address the urgent production issues.
Coordinate with development team.
Coordinate with offshore support team.
Knowledge management for the critical processes.

Confidential, Bentonville, AR

Environment: IBM Z/OS, COBOL, JCL, VSAM, DB2, IMS, CICS, TSO/ISPFSAS, Librarian, CA7, Remedy, Team forge

Onshore Coordinator

Responsibilities:

Confidential

Environment: IBM Z/OS, COBOL, JCL, VSAM, DB2, IMS DB/DC, TSO/ISPFSAS, Panvalet, ESP, HP Quality Center

Developer

Responsibilities:

Confidential

Environment: IBM Z/OS, COBOL, JCL, VSAM, DB2, IMS DB/DC, TSO/ISPFSAS, Panvalet, ESP, HP Quality Center

Developer

Responsibilities:

Confidential

Environment: IBM Z/OS, COBOL, JCL, DB2, TSO/ISPFHP Quality Center

Developer

Responsibilities:

Detail level design (DLD) creation.
Analysis of existing modules and routines.
Cobol-DB2 code development from scratch.
Preparing UTC(Unit Test Case) document.
Review of deliverables to ensure the Quality.
Support during CIT(component integration testing) and SIT(system integration testing) phases.

Confidential

Environment: IBM Z/OS, COBOL, JCL, DB2, TSO/ISPF, Micro-Focus, Putty, Unix

Developer

Responsibilities: