EMPLOYMENT:

Confidential, Davidson, NC

Senior AS400 Support Specialist

Responsibilities:

• Responsibilities d isk management, BRMS administration, system security, patch management, enhancement and implementation of nightly backup procedures, journaling management, CL programming, assisting night and weekend operations personnel in production issue resolutions.
• Compilation and distribution of daily Vision replication status reports, capacity planning and OS/400 upgrades.
• Disaster Recovery documentation and implementation.
• Other duties include implementation and administration of Kerberos authenticated Single Sign On used with iSeries Access for Windows clients and HTTP browser based web servers, internal software and hardware customer technical support. Remote systems administration.
• Remote print device administration. TCP/IP administration.
• Websphere MQ Series administration, SAP on Power Series System I implementation and administration, SAP Basis administration, HTTP configuration, DS8800 SAN implementation and support, PM400 implementation and administration.
• HMC management. Power Series System I Security administration. Project management for Power Series System I team projects. Systems include multi - logically partitioned Power Series Power 7 System I models 770 (MMA) and 770 (MMB), implementation of DS8830 SAN with Global Mirroring technology, IBM Power Blade model JS23, OS400 versions V5R4M5, V6R1M0, V6R1M1, V7R1M0, V7R2M0.

Confidential, Merrimack, NH

Senior Server Engineer

Responsibilities:

• Responsibilities include disk management, ROBOT administration, system security, enhancement and implementation of nightly backup procedures, journaling management, screen design and menu implementation, CL programming, documentation of backup procedures and training and supervision of night and weekend operations personnel.
• Compilation and distribution of weekly system status reports, which include DASD allocations, outage schedules and program usage reports.
• Capacity planning and OS/400 upgrades.
• Disaster Recovery documentation and implementation.
• Other duties include internal software and hardware customer technical support. Remote systems administration.
• Remote print device administration. TCP/IP administration.
• System responsible for is an ISeries 550, V5R3M0, 810 V5R2M0, HMC management, HP 9000 Unix administration.

Confidential, Medford, MA

AS400 Senior Systems Engineer

Responsibilities:

• Responsibilities include disk management, BRMS/400 administration, system security, enhancement and implementation of nightly backup procedures, journaling management, screen design and menu implementation, CL programming, documentation of backup procedures and training and supervision of night and weekend operations personnel.
• Compilation and distribution of weekly system status reports, which include DASD allocations, outage schedules and program usage reports.
• Capacity planning and OS/400 upgrades.
• Disaster Recovery documentation and implementation.
• Other duties include internal software and hardware customer technical support.
• Remote systems administration. Remote print device administration.
• TCP/IP administration. System responsible for is an ISeries 550, V5R3M0. HMC management.
• Team Leader and Net Ops Project Lead. On-call on a 2 week rotational schedule.

Confidential, Burlington, MA

Senior Technical/Call Center Consultant

Responsibilities:

• Provide first level support to all clients, including international clients, reporting or inquiring about software and hardware, errors, configuration, setup, or other technical issues.
• Responsible for handling incoming ACD phone calls and emails, recording essential technical and administrative information, and answering technical questions about Confidential ’ products.
• Communicate and work closely with the support consulting team, analyst team and other technical liaisons throughout Confidential, to support clients with problems of complex nature and to ensure client satisfaction and productivity within a helpdesk environment.
• Access client development and production environments, through Dial-up networking, Pass thru, Telnet and Kermit sessions, to investigate errors, research setup and configurations, access journals, and to send, receive, and compile source code.
• Track and monitor client issues by utilizing the CRM system to ensure accountability for resolution and to provide timely status updates to clients.
• Recognize potential customization and operational development for client’s current business operations.
• Assist with various administrative and project management duties, including creation of custom reports as requested.
• Develop process improvement procedures and documentation.
• Develop technical knowledgebase and training manuals.
• Act as a primary/secondary resource for the CSO department in assisting with system or application expertise.
• Attend transition meetings after clients go-live to ensure a smooth transition to customer support.
• Assist with training existing or new consultants on new software functionality, technical or administrative procedures.
• On occasion maybe required to travel when training opportunities or other needs arise.
• On occasion must travel to clients’ site to assist with implementation, mod testing, provide configuration and setup support.
• Process client requests for software license keys by obtaining necessary internal approvals and coordinating with software vendors in providing clients with new keys. Produce license keys and assist on related software support.
• Manage the media process and produce media for Confidential ’ software.
• Perform quality assurance and assist on media related software install support

Confidential, Burlington, MA

Senior Systems Engineer

Responsibilities:

• Responsibilities include disk management, CICS/400 and BRMS/400 administration, system security, enhancement and implementation of nightly backup procedures, journaling management, screen design and menu implementation, CL programming, documentation of backup procedures and training and supervision of night and weekend operations personnel.
• Compilation and distribution of weekly system status reports, which include DASD allocations, outage schedules and program usage reports.
• Capacity planning and OS/400 upgrades. Disaster Recovery documentation and implementation.
• Other duties include internal and external software and hardware customer technical support, Sun Microsystems Unix administration, Windows NT administration.
• Remote operations. MQ Series administration, TCP/IP administration.
• Systems responsible for included AS400 models S30, 630 and 820, versions 4.2, 4.4 and 5.1. On call 7/24/365.

Confidential

Computer Operator

Responsibilities:

• Responsibilities included system monitoring, performing daily, weekly and monthly backups, hardware and general maintenance of tape devices, system and auxiliary printers.

Confidential, Oklahoma City, OK

Computer Operator

Responsibilities:

• Responsibilities included system monitoring, hardware and general maintenance of tape and print devices, decollator and burster.
• The scheduling of batch jobs into systems, mounting and dismounting tapes, collecting and sorting output. Other duties included A/P, A/R, revenue distribution, joint interest billing and 1099-MISC generation and distribution.