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Senior It Support Specialist Resume

Manhattan, NY

TECHNICAL SKILLS:

  • Basic knowledge of Windows/Linux/Unix/MSQL command lines, Windows Active directory and group policies and Computer Networks including TCP/IP, DNS
  • Strong foundation of knowledge around cloud platforms like Azure and AWS and the cloud ecosystem
  • Worked on AWS services like IAM, EC2, S3, VPC, ELB, Autoscaling Groups, Route 53, CloudTrail, CloudWatch, CloudFormation, CloudFront.
  • Have excellent interpersonal, verbal and written skills, ability to interact with all level of stakeholders, support personnel, and clients. Strong problem - solving and analytical skills leveraging all available resources.

PROFESSIONAL WORK EXPERIENCE

Confidential, Manhattan, NY

Senior IT Support specialist

Responsibilities:

  • Administration experience of Microsoft Active Directory users & groups, policies and management concepts.
  • Active Directory account activation, assigning Active directory Objects to different groups, p assword resets, account unlocks, enable/disable Active directory accounts for onboarding and offboarding process.
  • Experience in overall Office 365 architecture including managing admin portal, licensing, provisioning users, guest access, Microsoft Azure, MFA, Intune, security policies and alerts.
  • Worked as cloud Administrator on Microsoft Azure, involved in configuring virtual machines, storage accounts, resource groups. Remote login to Virtual Machines to troubleshoot, monitor and deploy applications. Managing Windows 2012 servers, troubleshooting IP issues and working with different support teams.

Confidential, Manhattan, NY

Desktop Support specialist

Responsibilities:

  • Providing technical L1 & L2 hardware and software support to end users.
  • Troubleshooting and break fixing on Windows machines which includes performing hot swaps on failing laptop devices, repair malfunctioning devices and reimaging machines that has issues. Working with vendors to call in repair for laptops that has screen damage or keyboard issues.
  • Monitoring incident tickets using ServiceNow ticketing platform and anticipating customer needs by high priority request; responding to service center tickets and successfully troubleshooting/resolving or escalating tickets promptly while maintaining SLA's and effectiveness for the team.

IT Support Specialist

Confidential

Responsibilities:

  • Supported office with user base around 50 people, was the sole IT technician on site.

PC Support Technician

Confidential

Responsibilities:

  • SME for IT department ensured that systems had 24/7 uptime and they were upgraded to latest technology.

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