IT Systems Support Resume

TECHNICAL SKILLS:

Operating Systems: Windows XP, Windows Vista, Windows 7, Windows Server 2003/2008/2012 , Ubuntu, OSX

Microsoft Office 2003/2007/2010 : Access, Excel, Outlook, PowerPoint, Visio, Word

Operating System Management: Scripting, Command Prompt, PowerShell, Microsoft Management Console

Hardware: Wintel, desktops/laptops, printers, switches, routers, computer and network peripheral devices

Network: WAN/LAN protocols, TCP/IP, QoS, home/business class routers, wireless security and physical cabling

Security: Communication/infrastructure security, encryption types, firewalls, DMZ, internal and external threats

Remote Access Solutions: VPN, SSH, RDP, VNC, Team Viewer, and several other remote viewing applications

Data Management: Software backup, data restoration, data integrity in relation to OS, user and server data

Customer Support: Help desk software, troubleshooting business and home environment applications

SKILLS:

Software: VMware vSphere, Active Directory, Microsoft Exchange, Windows Server 2003 - 2016, Windows XP-10, Microsoft Office, MDT/WDS deployment, ShoreTel Director/Contact Center, Mimecast, SEPM, Nagios, Veeam Backup and Recovery

Hardware: Dell servers, switches, workstations and laptops, SonicWall, QNAP NAS, Ubiquiti wireless, Peplink 4G LTE devices, VoIP Shoretel phone system, mobile devices, printers, physical cabling, hardware implementation and troubleshooting

EXPERIENCE:

IT Systems Support

Confidential

Responsibilities:

Supporting systems and users in company headquarters, 4 satellite offices and 10 underway cruise ships.
Virtual server administration, configuration, and troubleshooting, utilizing VMware ESXi.
Active Directory administration, including advanced permissions and group policy management.
Microsoft Exchange administration, Exchange 07-2016.
SonicWall configuration and troubleshooting, including content filtering and SSL VPN.
On-prem backup and remote replication administration and configuration, utilizing Veeam.
Updating VMware ESXi hosts, vCenter servers, and Microsoft operating systems.
Microsoft Office 03-2016 deployment, configuration and support.
Mimecast Anti-Spam deployment and configuration, including AD integration.
Systems monitoring, configuration, and troubleshooting utilizing Nagios.
VoIP phone system basic configuration and troubleshooting in a ShoreTel environment.
Windows desktop configuration and troubleshooting, including MDT/WDS deployment and user software.
Troubleshooting various user reported issues, ranging from missing icons to system wide outages.
Implemented a ticket tracking, prioritization and documentation system utilizing ServiceDesk.
Seeing tickets through to resolution for servers and desktops, both remote and desk side.

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