Webcast Production Technician Resume

TECHNICAL SKILLS:

Expert with working with and troubleshooting Windows, Linux, and Mac operating systems
Ability to identify, diagnoses, and resolve PC and network issues
Complete understanding of computer hardware: RAM, CPU, I/O, PCI, IDE, SATA, BIOS, and SCSI
Great understanding and ability to install and configure routers, switches, and end devices.
Able to install and troubleshoot printers, scanners, routers, POS equipment, and servers
High understanding of security and privacy features on both computers and networks
High knowledge of VPNs, routing protocols, IP addressing, subnetting, and cable wiring.
Great knowledge of coding languages such as HTML, PHP, MYSQL, CSS3, AJAX, JQUERY, JAVASCRIPT.

EMPLOYMENT:

Webcast Production Technician

Confidential

Responsibilities:

Managing network quality and video stream for LIVE online events for customers around the world.
Responsible for testing the video streaming and on - demand content while ensuring the network, audio, and video are playing back successfully.
In charge of working with and troubleshooting network issues and RTMP streams on the Akamai technology, Edgecast network, Amazon Cloud EC2, and Amazon’s S3 storage cloud.

Disaster Recovery Specialist

Confidential

Responsibilities:

Responsible for responding to natural and man-made disasters with technical support and back-up equipment such as routers, switches, servers, satellites, SAN’s, and PC’s.
Daily activities include being a project manager for DR events, addressing clients’ needs, troubleshooting devices, configuring hardware, and operating system cloning and validation.

Cisco Network Installation Technician

Confidential

Responsibilities:

In charge of installing and configuring Cisco routers, switches, wires, and servers for a refresh project for bank branches across state of Georgia.
Mounting routers and switches on server racks. Installing new interfaces, VoIPs, and hard drives inside banks sever rooms.
Using HyperTerminal to load configuration and correcting settings if needed.
Working remotely with NOC department via phone to restore the network security and check banks network compatibilities.

High-Definition TV Technician

Confidential

Responsibilities:

Examining and troubleshooting high-definition television sets and cable signals for hotel chains; performing firmware upgrades, programming software, cloning channel maps, and converting TVs to stand alone mode; working alone and communicating with network operations remotely while providing technical support to hotels.

Network Engineer

Confidential

Responsibilities:

Administrating, managing, and providing technical support to hotels with network, server, computer, and Internet issues
Handling and troubleshooting escalated calls from Tier 1
Monitoring and controlling internet activities and fixing issues ranging from Connectivity, POP3, VPN, IPv4, DNS, DHCP, Gateway, Subnet, Firewalls, MAC ID, Proxies, Routers, and Hardware. Providing customer service and resolving any computer related issue customers and clients have.

Help Desk Technician

Confidential

Responsibilities:

Fixing computer, printer, and scanner issues and providing technical support to staff members; repairing x-ray equipment, duplicating x-rays, and lifting and moving heavy machinery; handling patients’ files, personal information and insurance claims; performing routine Windows software upgrades, virus scans, hardware installations, configuration, and troubleshooting; resolving any computer issues for the company and providing customer support to office staff.