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Technical Consultant Resume

SUMMARY:

Expand and gain knowledge in the Telecommunications, Engineering and IT fields to further satisfy my passion with technology, networking, management and helping others.

SKILLS:

Linux (8 years), Backup (5 years), Virtualization (10+ years), Microsoft Office (10+ years), storage (6 years), DNS (3 years), Networking (4 years), Network Administration (2 year), Powershell (3 years), SQL (3 years), Cloud (2 years), AWS (2 years), GCP (2 years)

WORK EXPERIENCE:

Technical Consultant

Confidential

Responsibilities:

  • Create product customizations for clients
  • Develop SQL Queries for product reporting
  • Script custom integrations using PowerShell and Java
  • Work with multiple Cloud providers to determine best environments for customers
  • Continually progress knowledge of AWS, GCP and Azure cloud platforms along with others.
  • Troubleshoot issues with product
  • Implement cost saving strategies for customer environments.
  • Deploy and maintain Confidential product line in production environments.
  • A.I decision manipulation
  • Train customers on operation of product and customizations.

Technical Support Engineer

Confidential

Responsibilities:

  • Troubleshoot issues with EMC Avamar backup and de - duplication solutions
  • Work with large enterprise Linux command line servers
  • Deploy, manage and support enterprise customer's Linux virtual machines
  • Peruse through massive log files to pin-point errors and warnings
  • EMC Avamar Non-Windows and virtual client support
  • Non-Windows virtual and physical client servers
  • Resolve DNS issues with EMC Avamar, vCenter and Virtual Machines
  • Professional and courteous phone and email support
  • Productive daily support using remote desktop solutions
  • Create and deploy software bug reports and knowledge base articles
  • Maintained 96% + customer satisfaction rating
  • Implement patches, hotfixes and workarounds based on customer needs
  • Assist in discovering, reporting, and escalating bugs, glitches and code issues
  • Understand, work and troubleshoot large enterprise multi-facetted application environments
  • Support clients in technical design and configuration of world class software and hardware
  • Participate in quality testing hotfixes and workarounds deployed to customers

Desktop Technical Support Engineer

Confidential

Responsibilities:

  • Solved customer software trouble - Desktop
  • Maintained activity logs using CRM Software
  • Troubleshoot bugs and develop workarounds for issues
  • Resolve Networking and storage issues for desktop products
  • Researched product installations for troubleshooting solutions
  • Tested and courted new issues solutions for bugs and common problems
  • Polite and courteous phone / email support
  • Maintained 89% + Customer satisfaction rating
  • Create and deploy software bug reports and knowledge base articles

Desktop Customer Service

Confidential

Responsibilities:

  • Troubleshoot Mac / PC VMware Confidential and Confidential issues
  • Assist customers with setup and technical help for Desktop products
  • File Support tickets for each issue
  • Pre-technical support for technical engineers

Global Support Specialist

Confidential

Responsibilities:

  • Managed customers software contracts and licenses
  • Configured software licensing setups
  • Solved customer software trouble - Enterprise and Desktop
  • Fulfilled customers software license upgrades
  • Researched product documentation for troubleshooting solutions

Network Analyst / Consultant

Confidential

Responsibilities:

  • Administered RSA, TACACS and A/D accounts / objects
  • Assisted in Installation of network equipment to customers
  • Solved customer hardware and software trouble
  • Configured Network Routers and Switches
  • Attended to networking issues internally and externally
  • Setup and Installed multiple Severs
  • Maintained and fixed server problems
  • Research and development for software and firmware
  • Polite and courteous phone support
  • Microsoft Office experience
  • Technical advisement and consultant for customers

Jr. System Analyst / Network Admin

Confidential

Responsibilities:

  • Created new accounts - Active Directory & Unix
  • Worked with ticketing system for Help desk problems
  • Setup user phones using Cisco Call Manager and Unity
  • Configured Cisco, Nortel & Avaya VoIP Phones and Systems
  • Cabled new network equipment into Closets
  • Programmed and configured Switches, Routers and Firewalls to Network needs
  • Installed CAT5 cabling and termination points / Cabling Trays
  • Wired POTS / Twisted pair punch down blocks
  • Troubleshoot and repair all Cabling and termination points
  • Rack networking equipment / Patch panels
  • Configured and wired patch panels

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