Technical Consultant Resume

SUMMARY:

Expand and gain knowledge in the Telecommunications, Engineering and IT fields to further satisfy my passion with technology, networking, management and helping others.

SKILLS:

Linux (8 years), Backup (5 years), Virtualization (10+ years), Microsoft Office (10+ years), storage (6 years), DNS (3 years), Networking (4 years), Network Administration (2 year), Powershell (3 years), SQL (3 years), Cloud (2 years), AWS (2 years), GCP (2 years)

WORK EXPERIENCE:

Technical Consultant

Confidential

Responsibilities:

Create product customizations for clients
Develop SQL Queries for product reporting
Script custom integrations using PowerShell and Java
Work with multiple Cloud providers to determine best environments for customers
Continually progress knowledge of AWS, GCP and Azure cloud platforms along with others.
Troubleshoot issues with product
Implement cost saving strategies for customer environments.
Deploy and maintain Confidential product line in production environments.
A.I decision manipulation
Train customers on operation of product and customizations.

Technical Support Engineer

Confidential

Responsibilities:

Troubleshoot issues with EMC Avamar backup and de - duplication solutions
Work with large enterprise Linux command line servers
Deploy, manage and support enterprise customer's Linux virtual machines
Peruse through massive log files to pin-point errors and warnings
EMC Avamar Non-Windows and virtual client support
Non-Windows virtual and physical client servers
Resolve DNS issues with EMC Avamar, vCenter and Virtual Machines
Professional and courteous phone and email support
Productive daily support using remote desktop solutions
Create and deploy software bug reports and knowledge base articles
Maintained 96% + customer satisfaction rating
Implement patches, hotfixes and workarounds based on customer needs
Assist in discovering, reporting, and escalating bugs, glitches and code issues
Understand, work and troubleshoot large enterprise multi-facetted application environments
Support clients in technical design and configuration of world class software and hardware
Participate in quality testing hotfixes and workarounds deployed to customers

Desktop Technical Support Engineer

Confidential

Responsibilities:

Solved customer software trouble - Desktop
Maintained activity logs using CRM Software
Troubleshoot bugs and develop workarounds for issues
Resolve Networking and storage issues for desktop products
Researched product installations for troubleshooting solutions
Tested and courted new issues solutions for bugs and common problems
Polite and courteous phone / email support
Maintained 89% + Customer satisfaction rating
Create and deploy software bug reports and knowledge base articles

Desktop Customer Service

Confidential

Responsibilities:

Troubleshoot Mac / PC VMware Confidential and Confidential issues
Assist customers with setup and technical help for Desktop products
File Support tickets for each issue
Pre-technical support for technical engineers

Global Support Specialist

Confidential

Responsibilities:

Managed customers software contracts and licenses
Configured software licensing setups
Solved customer software trouble - Enterprise and Desktop
Fulfilled customers software license upgrades
Researched product documentation for troubleshooting solutions

Network Analyst / Consultant

Confidential

Responsibilities:

Administered RSA, TACACS and A/D accounts / objects
Assisted in Installation of network equipment to customers
Solved customer hardware and software trouble
Configured Network Routers and Switches
Attended to networking issues internally and externally
Setup and Installed multiple Severs
Maintained and fixed server problems
Research and development for software and firmware
Polite and courteous phone support
Microsoft Office experience
Technical advisement and consultant for customers

Jr. System Analyst / Network Admin

Confidential

Responsibilities:

Created new accounts - Active Directory & Unix
Worked with ticketing system for Help desk problems
Setup user phones using Cisco Call Manager and Unity
Configured Cisco, Nortel & Avaya VoIP Phones and Systems
Cabled new network equipment into Closets
Programmed and configured Switches, Routers and Firewalls to Network needs
Installed CAT5 cabling and termination points / Cabling Trays
Wired POTS / Twisted pair punch down blocks
Troubleshoot and repair all Cabling and termination points
Rack networking equipment / Patch panels
Configured and wired patch panels

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