TECHNICAL SKILLS:

OS: Server 2016, Server 2012 R2, Server 2008 R2, Server 2003 R2, Windows 7/8, Vista, XP, ME, MS Dos 6.22, Win 3.1/Workgroups, Ubuntu, Fedora 9

Software: Avamar Deduplication Backup System, Symantec EndPoint Protection, Symantec Back - up Exec, Microsoft DPM, Eventmeister, ORION, Dell ITA, MS Office Suite, Internet Explorer, Firefox, Thunderbird, Safari, MS Exchange, Lotus Notes, MS Front Page, Adobe Photoshop CS/CS2, Adobe Page Maker, Go Live, PC Anywhere, VNC, Acronis Disk Director, Acronis True Image, Lan Desk, Adobe Illustrator, Corel Draw, GIF Animator, Paint Shop Pro, Fireworks, Dreamweaver, AutoCAD, Partition Magic, Ghost and Drive Imaging over networks

Hardware: All internal PC and MAC hardware specs including Main Board, CPU, RAM, LED indicators, UPS, Power Supply installations, all PC peripherals including internal and external, Network installations include: Setup and Deployment of Windows/MAC Servers and Workstations, Setup of required services running on the Servers, Policy changes to limit user functionality on workstations, Patch Panels installs, CAT5/CAT6 cables and Jack termination, setup of routers and network switches.

Protocols: TCP/IP, DNS, DHCP, IPSEC, HTTP, TELNET, Newsgroups, PPP, and FTP

Certifications: A+ Technician Certified, Network+ Certified, SCCM 2012 Certified and MCP Server 2012 Certified.

PROFESSIONAL EXPERIENCE:

Confidential - Greenwich, CT

Senior Systems Engineer

• Implement Ring Central cloud based VOIP telephony system to replace existing in-house ShorTel system. Started from the planning phase to production. Also integrated existing security door system into Ring Central to allow users to communicate and unlock doors from VOIP phones.
• Managed 40+ servers, 300+ VMs via VMware VSphere and Citrix Studio
• Implemented and Published Dentrix Enterprise to replace Easy Dental for the Health Clinic Staffs.
• Created new Windows 10 VDI images and deployed it via Delivery Group in Citrix Studio
• Provided SQL database administration ranging from SQL database mirroring for redundancy, creating maintenance plans and transaction log pruning.
• Within Active Directory, I manage all user and computer accounts via ADUC snap-in, Created GPOs to manage printer deployments, IE settings to adhere to application needs, DNS management for IP reservations and A Record aliases.
• Manage O365 suite via Admin portal and Exchange Online via Windows Powershell.

Confidential - Valhalla, NY

System Engineer

• Supported over 90+ eICU rooms between Confidential and MidHudson Regional Hospital. Monitored all the room servers to ensure all eICU units are 100% operational.
• Utilized Altiris Ticketing system to monitor trouble tickets as they arrive. Focused on System support tickets to ensure that application are operational and servers are healthy.
• Managed users VDI session via VMWare Horizon management portal. There are about 250 concurrent sessions consistently at any given time.
• Published application to users via Citrix XenApp 6.5 when requested and approved.
• Provided an ongoing server updates to the server farm within vCenter. Pushed all updates to servers via SCCM. Created a quarterly Software Update Group and deployed it to a grouped server collections.
• Provided SQL database administration ranging from SQL database mirroring for redundancy, creating maintenance plans and transaction log pruning.
• Administered AD via GPMC, Users and Groups Snap-in, Site and Services, DNS and DHCP.
• Overnight server support to assist with any issues related to application support (server side), printer issues, database maintenance, rolling reboots on eICU room server, etc…
• Provided escalation support for help desk and desktop support when issues arise that require in-depth troubleshooting.
• Monitor and maintained 600+ servers via vCenter v6.5. Created servers via template, maintain and troubleshoot virtualized servers.

Confidential - Bronx, NY

Desktop Engineer / Enterprise Systems Administrator

• Managed 800+ servers via VCenter v4.5, v5.1 and v5.5. Created server templates to deploy, maintain and troubleshoot virtualized servers and desktops.
• Participated in a rotating on-call system support. Provided after hour support for Tier 1 and 2 to resolved application and network issues.
• Implemented and managed WSUS to push MS updates to all workstation and laptops on a monthly basis.
• Provisioned and configured mobile devices ranging from Blackberries, Andriod and iPhones. Managed Blackberries via BES and utilized Mobile Iron to manage all Andriod and iPhone devices.
• Provided support for all AV and Video Conferencing setups via LifeSize. Prior to conference, remoted in and tested audio and video to ensure equipment are in working order.
• Monitored all incoming tickets via iSupport ticketing system. Took ownership of any local site tickets and provided escalation assistance to other technician that supported remote sites.
• Managed varies projects for many departments and also the Liaison for vendors specific to the project.
• Provided Tier 3 support for 3800+ employees including C level executives. Utilized a wide range of remote tools to provide support from RDP, VNC, Bomgar, WebEx, etc…
• Provision and rack old/new servers ranging from HP Proliant G5/G7/G8 servers. Install and configured Stand Alone ESXi 5.1/5.5 Servers. Configured the management ports, server ports and iLo ports.
• Participated in an AD migration project to refresh all Server 2003 to Server 2012 and migrated all XP machines to Windows 7. Implemented MDT and WDS to refresh all the laptop and workstation images. Also, provided knowledge transfer of MDT to Tier 2/3 analyst technicians.
• Built a multitude of SQL Clusters for varies projects. Created service accounts for different instances and created groups to manage securitydatabase access.
• Project managed the implementation of SCCM. Worked with a vendor to provide all their requirements to ensure the installation and configuration of SCCM ranging from installing the Primary Site Systems, Distribution points and Internet client server. In addition, I installed a 2 tier Certificate Authority (offline root and subordinate) to push SCCM certificate client (agents) to all laptosp and desktops. Started from design phase to production.
• Implemented many applications into productions ranging from WSUS (push update for server side), GeriMenu, CBORD, Casamba, Reliable, Zones BlockBox, SmartBear QA Complete, SmartBear TestComplete, McKesson v12 and v13.

Confidential - Parsippany, NJ

Field Service Technologist / Infrastructure Systems Administrator

• Administered all differentials and full backups which includes Symantec Veritas Backup Exec and Microsoft Data Protection Manager. Changing of tapes and drives weekly to reflect calendar week schedules. Also, coordinated with Co-Location technician to swap tapes and drives.
• On call 24 Hours to monitor alerts. Used various tools like ORION, ITA and Eventmeister to monitor hardware failures, status of servers, datacenter temps and VPN tunnel links.
• Implement and configured a multitude of Watchguard devices across 19 sites. Configured and established VPN tunnels between each branch office and corporate headquarters. Created policies on each Watchguard to allow or deny specific protocol access.
• Provision and rack old/new servers ranging from Dell PowerEdge 2650 to Dell PowerEdge R510. Setup and configure each server to corporate standards which includes setting up all the DRACs, Creating various RAID configurations through the PERC and configurating Windows Server 2003/2008 to spec.
• Troubleshoot all desktop, laptop, mobile device, projector, printer, fax/copier, scanner related hardware issues.
• Troubleshoot the following software: Adobe products, Microsoft Office, RedVision proprietary software, Quickbooks, Internet Browsers, Paylocity, ADP, Imaging software, Webinars, Win2Data,Acris, DocManager, MS Office Communicator, and all Cisco and Watchguard VPN issues.
• Assisted with the purchase of hardware, applications, and services using our PO system and provided cost effective analysis and research between our vendors.
• Managed and created Active Directory users, computers, and organizational units across multiple domains.
• Deployed, configured and troubleshoot a windows 2008 server with Active Directory, DNS, IIS, FTP, windows deployment, WSUS, and File and Printer services
• Deployed, configured, and administered Microsoft Deployment Toolkit 2010. Troubleshoot windows Deployment services, and deployment issues with various platforms. Implemented "Light Touch" deployments using the corporate standards. Uploaded and organized all Dell Desktop and Laptop drivers and assisted with the creation of our corporate gold image.
• Deployed, configured, troubleshoot, and decommissioned Telrad PBX telephony equipment. Assisted with the IP phones with the latest firmware, re-patched existing lines at the switch and consolidated/removed excess lines and patch panels, and provided Cisco IP phone training for end-users.
• Managed, deployed, and troubleshoot Symantec Endpoint Protection, Manager server and client issues. Provided broad support for Virus, Malware and firewall issues.
• Managed corporate assests and inventory. Provided details analysis for hardware refreshes, recovery, decommissions and proper electronic disposal.

Confidential - Norwalk, CT

Helpdesk Support

• Troubleshoot Desktop / Laptop connectivity issues
• Troubleshoot MS Outlook mail/calendar/connectivity, LAN and wireless connectivity, MS Office, e-mail, virus, printing and hardware issues
• Provided Technical support for all DYMO/PELOUZE products. From troubleshooting connectivity issues to hardware failure. Also, provided RMA for all defected units.
• Created and escalated trouble tickets using RNW and DYMO’s Proprietary Database software.
• Supported all CardScan products and software. Ensuring that the software properly sync with website applications. Also, reset passwords via web portal.

Confidential - New York, NY

Helpdesk / Desktop Support

• Responsible for providing help desk and desktop support for user issues including: messaging/email, hardware, software and networking.
• Administer many Servers in the network farm (from Print Servers to File Servers).
• Shared the responsibility of the entire New York Network with the Network Engineers.
• Responsible for the setup, test and implementation of patch/update management systems such as Patchlink, Shevlik and LANDesk into the network environment to simplify and centralize OS patches and program updates.
• Monitor a series of market data transfers at specific times at the end of the trading day, as per the compliance regulations. If any of these jobs were to fail, it would cost the company upwards of $100,000+ for each set of failed trade data not sent. Was personally responsible to monitor the system for failures, identify and analyze the failure and inform the proper department so the batch of process could be re-run, saving the company costly fines.
• Was also involved in the creation of Disaster Recovery procedures for several Servers in the environment.