CAREER SUMMARY:

• To use my experience as a Sr. Computer Technician/IT Professional to expand and maintain the network of an organization while enhancing the mission of that organization and allowing me an opportunity for growth and advancement as the Technology and Information industry grows.
• I have 14 years of experience as a Windows/MS Office System Support Specialist, Relocation Project Technician/Help Desk Support Technician and an IT Contractor in industries such as Digital Media, Chemicals and Allied Products, Business Services and Health Services.
• My skills and experiences include: SCCM 2007, SCCM 2013/SDG/AD, Cabling, Citrix, Computer Hardware Installation on Dell, IBM and HP Computers, Help Desk Support, Inventory Management, Mac OS, Meeting Facilitation, Microsoft Exchange Server, Microsoft Windows Operating Systems, Phone Systems support. I hold an Associate’s Degree in Computer Networking and Operations from Katharine Gibbs School.

SKILLS:

Helpdesk, Inventory, Blackberry, CompTIA A+/ Windows Administrator/Computer End User Support Specialist /Windows Server Administration 2003/ Desktop Administration / Disaster Recovery and Planning/Technical Writing/Coaching/Managing People.

WORK EXPERIENCE:

Help Desk / Equipment Inventory/IT Support Technician

Confidential, New York, NY

Responsibilities:

• Deskside Support/ Helpdesk Technician, duties as the need arise via ticketing system, phone or client facing, and remotely using Windows Remote desktop and other industry standard remote tools.
• Setup New users accounts, trouble shooting desktop applications i.e., email, pc and printer repair HP/Xerox printers.
• Perform warranty hardware/software repair on MacBook Pro, MacBook Air, HP, IBM Lenovo and Dell PCs and laptop products.
• Troubleshoots and isolates malfunctions and configuration problems.
• Develop training materials and procedures, train users in the proper use of hardware or software.
• Created training presentations and manuals using MS Office suite i.e. PowerPoint.
• Set up audio visual/computer equipment as needed for conference room meetings.
• Preformed other office related duties as requested by the Office Managers.
• Answer user inquiries regarding computer software or hardware operation to resolve problems with staff, users, and management.
• Prepare evaluations of software or hardware, to recommend improvements or upgrades while gathering end user equipment information for Asset Management LAN, WAN and Wi - Fi connectivity support.

IT Support Technician

Confidential, New York, NY

Responsibilities:

• Deskside Support/ Helpdesk Technician, duties as the need arise via ticketing system, phone or client facing, and remotely using Windows Remote desktop and other industry standard remote tools.
• Setup New users accounts, trouble shooting desktop applications i.e., email, pc and printer repair HP/Xerox printers.
• Perform warranty hardware/software repair on MacBook Pro, MacBook Air, HP, IBM Lenovo and Dell PCs and laptop products.
• Troubleshoots and isolates malfunctions and configuration problems.
• Develop training materials and procedures, train users in the proper use of hardware or software.
• Created training presentations and manuals using MS Office suite i.e. PowerPoint. Set up audio visual/computer equipment as needed for conference room meetings.
• Preformed other office related duties as requested by the Office Managers.
• Answer user inquiries regarding computer software or hardware operation to resolve problems with staff, users, and management.
• Prepare evaluations of software or hardware, to recommend improvements or upgrades while gathering end user equipment information for Asset Management LAN, WAN and Wi-Fi connectivity support.

Help Desk / Equipment Inventory/IT Support Technician

Confidential, New York, NY

Responsibilities:

• Deskside Support/ Helpdesk Technician, duties as the need arise via ticketing system, phone or client facing, and remotely using Windows Remote desktop and other industry standard remote tools.
• Setup New users accounts, trouble shooting desktop applications i.e., email, pc and printer repair HP/Xerox printers.
• Perform warranty hardware/software repair on MacBook Pro, MacBook Air, HP, IBM Lenovo and Dell PCs and laptop products.
• Troubleshoots and isolates malfunctions and configuration problems.
• Develop training materials and procedures, train users in the proper use of hardware or software.
• Created training presentations and manuals using MS Office suite i.e. PowerPoint.
• Set up audio visual/computer equipment as needed for conference room meetings.
• Preformed other office related duties as requested by the Office Managers.
• Answer user inquiries regarding computer software or hardware operation to resolve problems with staff, users, and management.
• Prepare evaluations of software or hardware, to recommend improvements or upgrades while gathering end user equipment information for Asset Management LAN, WAN and Wi-Fi connectivity support.

Active Directory Migration Scheduler/Help Desk / Equipment Inventory

Confidential, New York, NY

Responsibilities:

• Call user for Active Directory migration scheduling and gathering end user equipment information for Asset Management
• Using Active Directory to manage and prep units and user accounts for PC and or laptops for migration
• Resolved computer problems via ticketing system, in person, via phone, email and remotely using Windows Remote desktop and other industry standard remote tools.
• Provided tech support to Hand held devices i.e. Blackberry, Android, iPads etc. System.
• Resolved technical problems with LAN, WAN and wireless connectivity.

Windows 7 Migration/Helpdesk Support Technician

Confidential, NYC, NY

Responsibilities:

• Windows 7 Migration/Helpdesk Support Technician Prep units and user accounts for PC and or laptops for migration
• Perform Hardware Imaging for new systems (Windows 7) Installation
• Using (SCCM 2007, SCCM 2013/SDG/AD) to migrate desktops and laptops
• Resolved computer problems via ticketing system, in person, via phone, remotely and over email.
• Provided tech support to computer system users Resolve technical problems with LAN, WAN and wireless connectivity.
• Assistance with computer hardware, computer software, printing, program installation

Windows 7 Migration/Helpdesk Support Technician

Confidential, NYC, NY

Responsibilities:

• Windows 7 Migration/Helpdesk Support Technician Prep units and user accounts for PC and or laptops for migration Update all migration information using SharePoint scheduling system
• Perform Hardware Imaging for new systems to Windows 7 and installed, monitored and updated industry standard programs and software packages
• Using (SCCM 2007, SCCM 2013/SDG/AD) to migrate desktops and laptops Phone support for BNP Paribas users utilizing CA ticketing system to track and resolve issues Software and hardware training for all levels of end users, documented troubleshooting scenarios
• Resolve technical problems with LAN and WAN connectivity.

Windows 7 Imaging Specialist

Confidential, NYC, NY

Responsibilities:

• Windows 7 Imaging Specialist Sole Windows 7 imaging technician for 1220 new Lenovo x220 Laptops Managing the receipt and input of 1220 new Lenovo x220 Laptops inventory into spreadsheet for CIO to later be imported into company Help Desk system.
• Configuring end user accounts on new units and units that are to be upgraded i.e. ram and hard drives that are to be reassigned and deployed
• Received and cataloged all units to be retired by creating inventory Spread sheet and MS Access data base.
• Coordinated with offsite technicians for the correct new unit needs of 26 locations via phone and instant messaging. Inventory legacy hardware systems
• Assist with network mappings and printer setups
• Hands-on client system support, first level remote troubleshooting for off-site employees