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Desktop Support Technician Resume

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New York, NY

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SUMMARY:

CompTIA A+, Security+ and ITIL v4 Foundation certified IT professional with a passion for customer satisfaction seeking a systems position in a dynamic environment with growth potential and increasing responsibilities.

TOP SKILLS:

  • Troubleshooting
  • Adaptivity
  • PowerShell
  • Photoshop

EXPERIENCE:

Confidential, New York, NY

Desktop Support Technician

Responsibilities:

  • Provide Desktop Support at Port Authority Bus Terminal, 4WTC and vicinity.
  • Assist end users with their computing problems while providing top notch customer service and meeting SLA requirements.
  • Work alongside Port Authority project managers providing support for various special projects.

Confidential, Jersey City, NJ

Deployment Technician

Responsibilities:

  • Manage nightly backups of selected users’ machines using USMT, troubleshooting any failures of the automatic start script, written in PowerShell.
  • Worked in build bench to restore data from USMT backup to new machines and install users’ required software.
  • Install users’ new machines in the field at various locations across various Port Authority facilities.

Confidential, East Hanover, NJ

Customer Support Engineer

Responsibilities:

  • Manage Remote Confidential tracking using redesigned, existing, InfoPath request form with custom SharePoint workflows used during Remote Confidential process, with aim at eliminating manual tracking and emails.
  • Prepare machines for deployment (incl. but not limited to imaging, installing user requested applications, transferring user data, testing Software Center and VPN connectivity).
  • Assist managing 3 incident queues in HP Service Manger SM9 Incident Management System.

Desktop Support Technician

Confidential, East Hanover, NJ

Responsibilities:

  • Provided support to walk - up users at Confidential 's East Hanover IQ Bar; resolving computer hardware, software, printing, word processing, email and operating system issues with focus on Office 2013 and Windows 7.
  • Managed two support queues in the East Hanover office using HP Service Manager SM9 Incident Management System.

Confidential, Sanford, FL and Rankin, TX

Research & Development Technician

Responsibilities:

  • Assisted engineers in completing, testing and verification of proprietary systems.
  • Aided in the assembly, installation, troubleshooting, and maintenance of proprietary SCADA systems to monitor water well production in an oil field environment.

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