Field Service Technician Resume
Columbus, OH
SUMMARY:
To find a position in the IT Industry that allows for advancement and the ability to expand my IT skills. I have 10+ years of experience in the IT Industry. I am Network+ Certified and have three years of networking and Network Management experience. I have one and a half years of Network Administration Experience primarily in Active Directory, Permissions, User Rights, Group Policies and general Domain Administration. I have 6 months experience with MS Exchange 2003. I have in - depth experience with Windows 95/98se, 2000, XP, and Vista. I have general experience with Mac/Apple computers.
WORK EXPERIENCE:
Confidential, Columbus, OH
Field Service Technician
Responsibilities:
- Service and Support to multiple national business accounts, primarily Kroger.
- Break/Fix work on Kroger registers, scanner/scales, PC’s, HP TC’s, Neoware TC’s.
- Break/Fix work on Deli scales, barcode scanners, Credit Card readers.
- Server work was only on Sev 1 basis and was only hardware swaps.
Confidential, Ft. Lauderdale, FL
Service Manager/Business Support Network Administrator
Responsibilities:
- Day to day operations of Service Department and network management and installation.
- Custom Computer Builds using Windows XP/XP Pro, Vista, Server 2003, PC repair and service.
- Installation, maintenance and support of MS Small Business Server 2003, Exchange 2005/2007
Confidential, Columbus, OH
Field Service Technician
Responsibilities:
- Scanner/Scale installs and minor service, ISP (server) upgrades, Store Controller ( Confidential POS Servers) upgrades.
- Neoware installation and maintenance, Removal of obsolete hardware.
- Troubleshooting of all Kroger computer related equipment with exception of POS Registers.
Confidential, Austin, TX
Network Administrator
Responsibilities:
- 7 client networks - Add/Remove users, User Rights/Permissions, Active Directory, Exchange.
- PC Troubleshooting and repair of PC’s, Laptops, and some Printers.
Confidential, Maumee, OH
IT Support Analyst
Responsibilities:
- Creating tickets for hardware/software issues for Confidential POS systems.
- Connection, configuration, printing issues, adjusting PC settings via PC Anywhere.
Confidential, Toledo, OH
Assistant General Manager
Responsibilities:
- Customer Service, Human Resource Management, Cash Control, Quality Control.
- Placing food orders, Handling Customer Complaints/Comments, Inventory, and Open/Close.
Confidential, Toledo, OH
IT Support Analyst
Responsibilities:
- Troubleshoot TCP/IP in Windows. Proxy settings for IE.
- E-mail in Outlook.
- Scheduled Trouble Calls, Remedy Tickets to track outages. Floor Support Agent.