SUMMARY:

To find a position in the IT Industry that allows for advancement and the ability to expand my IT skills. I have 10+ years of experience in the IT Industry. I am Network+ Certified and have three years of networking and Network Management experience. I have one and a half years of Network Administration Experience primarily in Active Directory, Permissions, User Rights, Group Policies and general Domain Administration. I have 6 months experience with MS Exchange 2003. I have in - depth experience with Windows 95/98se, 2000, XP, and Vista. I have general experience with Mac/Apple computers.

WORK EXPERIENCE:

Confidential, Columbus, OH

Field Service Technician

Responsibilities:

• Service and Support to multiple national business accounts, primarily Kroger.
• Break/Fix work on Kroger registers, scanner/scales, PC’s, HP TC’s, Neoware TC’s.
• Break/Fix work on Deli scales, barcode scanners, Credit Card readers.
• Server work was only on Sev 1 basis and was only hardware swaps.

Confidential, Ft. Lauderdale, FL

Service Manager/Business Support Network Administrator

Responsibilities:

• Day to day operations of Service Department and network management and installation.
• Custom Computer Builds using Windows XP/XP Pro, Vista, Server 2003, PC repair and service.
• Installation, maintenance and support of MS Small Business Server 2003, Exchange 2005/2007

Confidential, Columbus, OH

Field Service Technician

Responsibilities:

• Scanner/Scale installs and minor service, ISP (server) upgrades, Store Controller ( Confidential POS Servers) upgrades.
• Neoware installation and maintenance, Removal of obsolete hardware.
• Troubleshooting of all Kroger computer related equipment with exception of POS Registers.

Confidential, Austin, TX

Network Administrator

Responsibilities:

• 7 client networks - Add/Remove users, User Rights/Permissions, Active Directory, Exchange.
• PC Troubleshooting and repair of PC’s, Laptops, and some Printers.

Confidential, Maumee, OH

IT Support Analyst

Responsibilities:

• Creating tickets for hardware/software issues for Confidential POS systems.
• Connection, configuration, printing issues, adjusting PC settings via PC Anywhere.

Confidential, Toledo, OH

Assistant General Manager

Responsibilities:

• Customer Service, Human Resource Management, Cash Control, Quality Control.
• Placing food orders, Handling Customer Complaints/Comments, Inventory, and Open/Close.

Confidential, Toledo, OH

IT Support Analyst

Responsibilities:

• Troubleshoot TCP/IP in Windows. Proxy settings for IE.
• E-mail in Outlook.
• Scheduled Trouble Calls, Remedy Tickets to track outages. Floor Support Agent.