Sr. Developer / Support Resume

SUMMARY:

10+ years in IT Security and Support with experience leading and contributing to PeopleSoft finance modules, finance IT security management, and systems administration for Nationwide Enterprise Applications. Trained in security orchestration, automation and response.Expertise in network administrative support, the installation, configuration, and administration of workstations, and troubleshooting issues through level 1 and 2 support. Skilled at writing technical documentation. Ability to build strong stakeholder relationships and collaborate well with internal / external stakeholders and customers.

CORE COMPETENCIES:

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Developer / Support

Responsibilities:

Served as a steward of the systems.
Involved in system control, security, documentation and maintenance.
Performed administrative tasks to ensure the systems ran smoothly and quickly overcame any outages.
Coordinated account security changes between internal groups and external business partners.
Remediated impacts from system outages and upgrades through formal communication of planned outages to departments, stakeholders, and end-users.
Monitored processes and applications for failures and excessive run times.
Cancelled or restarted processes to support proper operations, diagnosed and addressed process issues, and suggested improvements to eliminate future problems.
Updated and maintained existing documentation and created new documentation to cover knowledge gaps and reduce duplication of effort.

Sr. Analyst, IT Operations

Confidential

Responsibilities:

Provided second tier support for finance IT, office of investments, legal, and other enterprise applications.
Utilized GOTOASSIST.
Completed software installs.
Handled ID security administration access for enterprise applications, including PeopleSoft Finance, Hyperion, LDAP, and RACF using HP Service Center.
Provided Enterprise Application training to end users
Served as the project lead on implementing new finance applications within Nationwide processes.
Maintained ID security administration process and procedures, ensuring FRC/SOX compliance.
Co-led my teams Engagement Action Planning, which directly contributed to an increase in the department’s Gallup score from 3.97 to 4.21 over a 12-month period of time
Identified business and security risks associated with application access and entitlements.
Assisted with developing, implementing, and verifying procedures for hardware / software installations
Contributed to testing and assisting with the implementation of new technical solutions, products, and servers related to hardware / software operating systems and applications.

Business Analyst

Confidential

Responsibilities:

Served as an administrative team assistant.
Led assignments involving Lotus Notes, PC inventory, and PeopleSoft training registration.
Assisted the finance help desk while learning to fulfill service requests.
Took on the role of supporting the financial information management service department (FIMS) involving customer support for PeopleSoft and other FIMS supported systems.
Personally, trained end users to increase business and technical knowledge to provide superior support.

Senior Administrative Assistant

Confidential

Responsibilities:

Monitored expenses and the budget.
Managed calendars, sent communications to staff and customers, and maintained the office supplies.
Administered Microsoft Access including suggesting enhancements and created PeopleSoft queries used by the enterprise.
Led the installation of PeopleSoft 8 and PeopleSoft 7.5 desktop client for customers and diagnosed any printer and install issues.

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