SUMMARY:

• Office 365 Administrator and Exchange Engineer with several deployments including a 265,000 mailbox migration for on premise Exchange
• Cloud services experience including MS Azure
• Extensive experience in Active Directory and resolving issues related to group policy processing
• Support of Exchange 2016 and 2013 on premise and support for Cisco IronPort security appliances
• Expertise in Lync/Skype for Business, Yammer, SharePoint, Exchange Online, Power BI
• Experience running PowerShell scripts to manage and automate all O365 processes

TECHNICAL SKILLS:

Technical Administration: More than 18 years of experience managing and administering a complex local area network. Assumed total responsibility for documentation (including cabling layouts), analysis of network needs, design of network architecture, security (including virtual private networks), communications, software applications, electronic mail, printing services, outside communication links, UPS service, scheduling services, software license administration, file services, NOS service, and backup services including Quinetex. Retrospect, ArcServe, Backup Exec, CommVault, CommVault Edge, V - Ranger, and Tivoli disaster recovery solutions.

Network Services: Windows 10, 7, Vista, XP, 2000 / NT file / print / Web / domain / workstation services, NetWare 6 / 5 file / print / object services, NDS Administration for Novell including Console One, Windows 2000 file / print / object services, VMware / Hyper-V VM administration. Active Directory for Windows 2003/2008 server. DOS 6.0 file services, DNS / e-mail / Web services, Lotus Domino R5 Application Server, Sonic wall Virtual Private Network access, Support and maintenance of Network Operation Center (NOC) including all Windows, Novell, AS400, and IBM RS 6000 servers and mainframes. Installation and administration of Live Communications Server 2005 for unified communications along with Exchange 2003/2007/2010/2013/2019 VMware/Hyper-V VM administration.

System Maintenance: Well-developed skills in system installation and maintenance, including the configuration, repair, and replacement of internal and external components—motherboards, processors, memory, video cards, modems, NICs, sound cards, IDE hard drives, floppy drives, CD-ROM drives, CD-RW drives, and SCSI tape drives. Trader support devices include Palm pilots and BlackBerry devices.

User Support: Experience providing services and end-user support for Microsoft Office Professional Suite, all versions. Outlook Express, Sonic wall VPN Client, Internet Explorer, Netscape, Microsoft Project, Corel WordPerfect v.10, Adobe Illustrator v.11, Adobe Photoshop v.9, StarOffice 5.2, FileMakerPro 5.0., Microsoft Office 97-2016 Lotus Notes Ver. 6 /5, GroupWise 6 /5 /4, Exchange 2000, 2003, 2007, 2010;2013 and 2016 Microsoft Outlook, 2003, 2007, 2010 and 2016

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Exchange /Office 365 Global Administrator/Engineer

Responsibilities:

• Administrative lead for largest client for WMP Healthcare client’s e - mail system providing overall support for both Chicago and satellite offices implementing Exchange 2007/2010/Office 365 e-mail systems, supporting over 20,000 users and decommissioning of old systems.
• Configured 2 and 6 node clusters and DAG’s providing fault tolerance and redundancy and fail-safe for e-mail 24/7 operations, conforming to compliance responsibilities for SEC
• Monitoring, disaster recovery, creation and management of user accounts, security, and management of public folders and overall performance of Exchange 2007/2016 systems
• Microsoft SharePoint administration (version 2010 and previous)
• Microsoft SQL Server administration (version 2008 and previous)
• Microsoft Exchange 2003/2007/2010 administration, Office 365
• Assisted with proof of concepts and created technical architecture components
• Analyzed and resolved technical issues relating to system architecture
• Created and maintained work products for application and data domains
• Configured and deployed VMware creating virtualization of servers and desktops, maintaining images for disaster recovery
• Configured and implemented AD Connect for AD Sync with on premise AD
• Installation and administration of Microsoft Teams providing presence and Implementing Office Collaboration for messaging within the firm enhancing unified communications and Installed Voice over IP for integrated voice messaging with Office Telephony
• Installed Cisco equipment for VOIP service
• Other responsibilities include backup support for help desk, and implementing new technologies to the cloud Azure.

Confidential, Deerfield, IL

Office 365 Global Admin/Messaging Architect

Responsibilities:

• Responsible for managing all aspects of the server infrastructure, including both physical and virtual servers, and the platforms on which they depend, as well as the software systems that run on them. Cloud services including Azure and Office 365 SME
• Migration of over 8,000 computers from Office 2010 to Office 2016. Migration of over 6,000 mailboxes from Exchange 2007 to Office 365, using 5 servers with 4TB of data across 8 locations
• At peak migration of over 1,600 mailboxes per week
• Entitlement and all licensing functions for O365 migrated users
• Remediated user accounts to conform to requirements for Office 365 migration
• Remediated all AD accounts using IDFIX
• Team lead for 0365 migration project
• VM Virtualization Products and Technology (VMware, ESXi, Symantec Endpoint Protection) continued migration of all 2003 VMWARE servers to Microsoft bit servers
• Daily support of ArcServe, and CommVault 10 for restore, backup disaster recovery
• Experience working with Cisco Switches & Cisco Routers
• Third level support of Windows 7, Vista, Windows 7 in a domain environment

Confidential, Oakbrook, IL

Office 365 Global Administrator

Responsibilities:

• Responsible for managing all aspects of the server infrastructure, including both physical and virtual servers, and the platforms on which they depend, as well as the software systems that run on them
• Cloud services including Azure and Office 365 SME
• Microsoft SME for all Microsoft stack OS implementations
• Team lead for Exchange /Office 365 migrations
• Solutions SME for all helpdesk escalations
• Sales solutions provider for all new client implementations and mentoring of new junior technicians
• Resolution of all client issues and working directly with Microsoft
• Best practices implementation for all desktop, server and infrastructure issues

Confidential, Lincolnshire, IL

Microsoft Office 365 Global Administrator/SME

Responsibilities:

• Migration of over 13,000 computers from Office 2010 to Office 2016 Migration of over 14,000 mailboxes from Lotus Notes to Office 365, using 39 servers with 24TB of data across 20 locations globally
• At peak migration of over 1,600 mailboxes per week
• Entitlement and all licensing functions for O365 migrated users
• Remediated user accounts to conform to requirements for Office 365 migration
• Perform remediation batches to correct issues with AD accounts
• Upgrade of older environments to Exchange 2010, Exchange 2003, 2007, Lotus notes
• Migrated user mailboxes from Lotus Notes to Office 365
• Generated mailbox size reports using Exchange Management Shell and O365 console
• Expertise in Lync/Skype for Business, Yammer, SharePoint, Exchange Online, Power BI.
• Supported the Exchange 2010 environment by providing support to users as well as troubleshooting server related issues for migration
• Performed health checks on Exchange servers using Best Practice Analyzer
• Support and configuration of IronPort security
• Documented the steps during coexistence testing, and wrote documents
• Configured Outlook clients for discovery of new messaging servers
• Trained help desk and offsite staff how to troubleshoot and resolve all Outlook calendar, email and mailbox permissions for user’s delegates, entitlement and legal groups with mailbox access.
• Ran PowerShell scripts to manage and automate all O365 processes

Confidential, Chicago, IL

Active Directory Consultant

Responsibilities:

• Data Center maintenance and administration on-site for a global legal practice providing client services worldwide through its member firms and affiliates
• Maintenance includes racking, cabling all data center equipment and proper labeling of data center equipment.
• Active Directory maintenance and administration ensuring the Active Directory environments stay in a healthy state
• Also within IT, resolving issues related to Active Directory, i.e. replication errors, group policy processing, group, monitoring, Com-vault backups and VMWARE configuration
• Architect and design for new AD roll-outs and upgrades
• Planning and implementing server upgrades to Windows 2012
• Support of all Microsoft applications including Exchange 2013, Office 365, Lync, SharePoint, SQL Server, Windows 7, and Microsoft Server 2008 and 2012 and all proprietary applications.
• Microsoft Enterprise Server Administrator lead

Environment: al Protection Agency (EPA), Chicago, IL

Microsoft Office 365 Global Administrator/SME

Confidential

Responsibilities:

• Supporting a Microsoft Server 2003/2008 domain environment in Active Directory
• Management and administration of Internet Information Server (IIS v6 & v7)
• Microsoft SharePoint administration (version 2010 and previous)
• Microsoft SQL Server administration (version 2008 and previous)
• Microsoft Exchange 2003/2007/2010 administration, Office 365
• Assisted with proof of concepts and created technical architecture components
• Analyzed and resolved technical issues relating to system architecture
• Created and maintained work products for application and data domains
• Conducted gap analysis and generated business proposals
• Provided technical guidance during client workshops and regional events
• Automated and executed scripts per management for Office 365
• Resolved tenancy technical issues and monitored Office 365 systems
• Administered and supported Office 365 and MS Exchange policies and retention
• Prepared accounts for Office 365
• Identified oversized mailboxes
• Consolidated email accounts
• Checked domain mailbox sizes for deployment
• Active Directory, DHCP, WINS, TCP/IP, DNS, FTP (internal and external), Active Sync, IMAP, POP, SMTP, RPC

Confidential, Hines, IL

Microsoft Exchange 2007/2010 Engineer/Admin

Responsibilities:

• Provided third level support / troubleshooting for Exchange 2003 and 2007 for over 250,000 national US email accounts/mailboxes for users for the U.S Department of Veteran Affairs (VA) Network topology consisting of redundant Exchange servers (SMTP, Connector, Public Folder and Mailbox servers)
• Some issues included responding to exchange service alerts from SCOM, resolving corrupt database issues, monitoring of server uptime to provide 24/7 connectivity, resolving issues (hardware/application), user authentication, VPN, Microsoft Live Meeting, including conferencing and audio video support
• Exchange inbound/outbound mail-flow, removing mass emails from user mailboxes via Emerge
• Also, responsible for preparing root cause analysis reports for messaging server failures/recovery procedures applying SOP standards for all work completed for all client users
• Utilized event viewer error logs, diagnostic logging, telnet, System Monitor, MS Best Practice Analyzer, performance monitor, Spotlight for Exchange, eseutil / IPCONFIG, NSLOOKUP, DCDIAG, NETDIAG and REPLIMON to troubleshoot Microsoft Exchange issues
• VMware and Hyper-V administration and configuration
• Managed Blackberry Enterprise Server as well as setup, deployments and support for VA issued devices
• Configured and implemented Microsoft Lync for IM and presence within the enterprise with administration support of all installation, configuration and connectivity issues of all SIP based issued accounts
• Office 365 support: Provided technical guidance during client workshops and regional events
• Automated and executed scripts per management for Office 365 procedures utilizing Windows PowerShell
• Resolved tenancy technical issues and monitored Office 365 systems

Confidential, Deerfield, IL

Microsoft Exchange Onshore Manager

Responsibilities:

• Supported Confidential Pharmaceuticals Exchange 2010 infrastructure environment as well as the Blackberry Enterprise environment and support of High Availability & Disaster Recovery architecture for the firm including Hyper-V administration and SAN support
• Messaging Exchange Administrator providing support for all Exchange 2010 Enterprise Corporate email and continued migration of Exchange 2003 Servers to 2010
• As Office 365 technician my teams completed complex ADFS & ADFS Proxy Deployments, ADFS Claim Based Rules, Publishing of ADFS with TMG 2010, Single & Multiple Domain Federation of ADFS with Microsoft Office 365 Cloud, Dir Synchronization, Exchange email migration using Cutover, Staged and Hybrid Deployment and POP3 and IMAP email clients Migration
• Overall support of email issues with user mailbox configuration, implementation and support to user access to the messaging infrastructure
• Setting ITIL standards for proper escalations to management
• Procured all hardware and software budgets for Confidential Corporate
• Oversaw offshore service desk team of 5 in India for issues resolution and escalations