SKILLS:

• Windows Server (2003 to 2019)
• Windows Client (XP to 10)
• Active Directory
• File Services
• Documentation
• Hyper - V
• Azure
• PowerShell
• Remote Management
• Inventory Management
• DHCP/DNS
• Monitoring

PROFESSIONAL EXPERIENCE:

Windows Support Engineer

Confidential, Kirkland, WA

Responsibilities:

• Supporting Confidential product suite during and after Microsoft purchased the company. Remote desktops and applications are a critical, and growing, part of the IT strategy for many businesses. A growing number of these environments are non - persistent, requiring a graceful set of tools to manage applications and user profiles.
• Confidential is a set of solutions that enhance, enable, and simplify non-persistent Windows computing environments.
• Confidential solutions are appropriate for Virtual environments in both public and private clouds. Confidential solutions may also be used to create more portable computing sessions when using physical devices.
• Profile Container, Office Container, Application Masking, and Java Version Control
• Here's what you can do with Confidential solutions:
• Maintain user context in non-persistent environments
• Minimize sign in times for non-persistent environments
• Optimize file IO between host/client and remote profile store
• Native (Local) profile experience, eliminating many compatibility issues with solutions using visible redirection, such as User Profile Disk (UPD).
• Simplify the management of applications and 'Gold Images'
• Specify the version of Java to be utilized by specific URL and applications
• Windows Profile and Application Management:
• Windows Application Masking, Profile Containers, Office 365 Containers, and Java Redirection.
• Windows Client OS 7, 8, and 10
• Windows Server OS 2008 R2, 2012, 2012 R2, 2016, 2019
• Any cloud or virtualization platform that supports Windows OS VM s (Azure, AWS, Citrix) and SMB share.
• Managed; Resources, Resource Groups, Virtual Machines, and Virtual Networks

Remote Support Engineer

Confidential, Renton, WA

Responsibilities:

• Consulting (hardware and software), Initial Setup, Configuration, Administration, Data Backup, Troubleshooting and Debugging
• Managed Services Engineer:
• Remote monitoring, data backup, software (updates, configuration, and removal), security, access, network, power consumption, hardware efficiency, licensing, preventive maintenance.
• Remote 3rd Party Software Support and Installation:
• All and any software wants and needs from clients Supported
• Microsoft Windows Software Installed, Configured, and Supported:
• Windows Client OS and Microsoft Server OS
• Microsoft Office 2003, 2007, 2012, 2016, and 365
• Screen Sharing Sessions, Webex, Citrix, TeamViewer, Be Anywhere, Comodo ONE, and N - Able
• Ticketing System, Telephone Systems, MSP, PSA, CRM, Project Management, and Escalations. Internal Creation of; Company Documents, Internal Knowledge Base, Standard Operating Procedures, Virtualized Test Lab and IT Administration
• Phone Support:
• Full Phone Support
• Professionalism, Calm, Kind, Experienced, Well-Spoken, and Satisfaction-driven

Remote Support Specialist

Confidential, Seattle, WA

Responsibilities:

• Remote monitoring, data backup, software (updates, configuration, and removal), security, access, network, power consumption, hardware efficiency, licencing, preventive maintenance.
• Consulting (hardware and software), initial setup, configuration, administration, data backup, troubleshooting and debugging, virtualized test lab, for error reproduction.
• All and any software wants and needs from clients supported
• Ticketing systems, telephone systems, CRM, Project Management, and escalations.
• Internal Creation of; company documents, internal Knowledge Base, Standard Operating Procedures.
• Phone Support: Professionalism, calm, kind, experienced, well - spoken, and satisfaction-driven

Technical Support

Confidential

Responsibilities:

• Technical support for customers using Synology's proprietary hardware and software.
• Provide email and phone support to customers, regarding NAS's (Network Attached Storage) devices
• NAS hardware/software RAID configuration Troubleshooting Ticketing Support System File sharing services, public and private addressing, backup strategies, network protocols and software suites, DSM, NAS, SAN, SMB, CIFS, RAID, DNS, DHCP, LDAP, iSCSI, FTP, PXE/TFTP, and Active Directory.

Confidential, Redmond, WA

Responsibilities:

• Data entry in Excel, Ability to document, Unpack fragile devices and partly disassemble, Label devices with asset tag and physical serial number, Backup devices hardware proprietary partition information, Flash devices with OEM proprietary tools, Flash devices with new engineering build, restore hardware partition information, and Troubleshooting

Confidential, Tacoma, WA

Responsibilities:

• Provided end-to-end support of all IT related business needs. Network and business hard consultations.
• Hardware and software related troubleshooting. Interacting with customers for full satisfaction.
• Personal electronics maintenance and repair (Smart-phones, Tablets, Media Players, etc.) Inventory control (Stocking, reorganizing, asset tagging, photos, etc.)
• Procurement of new devices and any other tasks as determined by the company owner.
• Wireless networking and administrating. Implementation and administration of Microsoft Windows Domain (Deployment Services, ADDS, DNS, DHCP, etc.) to facilitate more efficient recovery and restoration of customer devices.
• All types of electronics; home computers, laptops small and large appliances; Treadmills, refrigerators, TVs, Fans. etc. Testing and general use on all items, to make sure they perform all functions.
• Quick adaptations learn how to disassemble and reassemble hundreds of different items daily.
• Soldering components Fire, Smoke, Water, Accidental, and Mold repairs General warehouse maintenance Repairing, cleaning, dismantling, and troubleshooting skills Packing, Picking up, Delivering, and reinstall customers items, on and off site.