Computer Support Analyst Resume NY, NY - Hire IT People

TECHNICAL SKILLS:

Familiar: Databases, Access, Oracle, Microsoft SQL Server, SQL, MySQL, HTML, CSS, WordPress, McAfee ePO, python

Proficient: IT Project Management, Active Directory, Adobe Photoshop, Adobe Illustrator, Dreamweaver.

Expert: Advanced Information Systems Management, Systems Analysis and Requirements, and Communications, Microsoft Office Suite,PC/Mac, ServiceNow, VNC, Dameware.

PROFESSIONAL EXPERIENCE:

Confidential, NY, NY

Computer Support Analyst

Responsibilities:

Provide Level 3 support to all Confidential agencies throughout the tri - state area with an estimated 100,000 end-users.
Identify gaps, conflicts, dependencies, and constraints in scope requirements.
Communicate with various IT Chiefs and managers for outage verifications and solutions providing incident management.
Document knowledge base items for troubleshooting purposes.
Use ServiceNow software to initiate, manage, and resolve internal and external customer facing issues.

Confidential, NY, NY

Computer Support Analyst

Responsibilities:

Troubleshoot and support technical issues remotely via remote tools.
Create Critical Outage Report as per procedure that is delivered to executive level clients to assist with major outages.
Work with MDS provider, Airwatch, to assist with various mobile technologies.
Assist with encryption and remote vpn issues from the end user.

Confidential, NY, NY

IT Support Analyst

Responsibilities:

Provide end user support to employees ranging from high level executives to engineers.
Support Windows 7,8,10 and Mac OS X using the Zendesk Ticketing System
Created Clonezilla and Fog Server for imaging purposes.
Admin of such tools including Okta, Windows Office 365, Kisi, Skype, OpenDNS and Exchange
Provide technology training to new hires and assist with onboarding.

Confidential, NY, NY

Network Security Engineer

Responsibilities:

Use a myriad of security tools to assist in protecting clients data and networks
Such tools include McAfee ePO, Forescouts Counteract, McAfee SIEM, Varonis etc.
Use of SalesForce to track and respond to service tickets

Confidential, Hauppauge, NY

Help Desk - End Client Support

Responsibilities:

Support 200 users with various computer, network, VoIP, and printer issues using Service-Now
Assisted with email migration rollout from Lotus Notes to Microsoft Outlook for the Tax and Finance Dept.
Winner of the first ever, 2014 ITS Customer Service Award, 1 of 5 awards presented to 1 out of 1000’s of employees

Confidential, New York, NY

Help Desk Level 1

Responsibilities:

Assist users in configuring email accounts and other help desk related questions.
Direct incoming user calls to appropriate destinations through communication with 10 person team
Create tickets using Service-Now in order to track, create, and update issues for the end user

Confidential, Brooklyn, NY

Help Desk

Responsibilities:

Dynamic Data Concept, 360 application support to end clients
Utilize SQL to identify and correct certain client issues that involve errors caused by bugs
Data conversion - using SSIS from SQL Server 2005 and 2008 to convert data from Visual Fox Pro to SQL

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Computer Support Analyst Resume

Ny, NY

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