Highly motivated IT professional with nine years of experience in various system and network development, project management, network support, VoIP, Cisco CallManager configuration, and IP communications; expert in the configuration of Cisco routers and switches. Proven record of achievement in improving system designs, amplifying competence, and reducing needs for reengineering to achieve operational efficiency and company goals. Offer outstanding communication and motivational skills in developing productive work relationships with all levels of professionals. Effective in troubleshooting of TCP/IP network, GigabitEthernet, LANs/WANs, DNS, SMTP, and Broadband. Flexible and able to adapt quickly to changing business environments and needs, ensuring the delivery of highly effective business solutions on time and under budget. Demonstrated ability to perform and complete tasks within a fast-paced environment. U.S. Citizen and hold secret clearance.
TCP/IP, DHCP, Ethernet, DNS, POP3/SMTP, Frame Relay, ATM, VoIP, Cisco Unified Communications
Static Routing, RIP, IGRP, VLAN, VTP, EIGRP, OSPF, BGP
MS Windows 2000, XP, MAC OS 10, Windows 7
MS Office Suite 2003, MS Project 2007, MS Visio 2007, MS Outlook
IT Specialist/Operations Event Planning Team Lead ª Confidential,Port Hueneme, CA Sep 2008-Sep 2009
Designed and developed uniform test plan template for 12 applications and obtained a sign off that accumulated organization’s 50% reduction of time. Displayed unsurpassed leadership in overseeing and facilitating 16 operation events planning conferences. Successfully simplified procedures for system administrators to promptly fix “bug” in database to effectively streamline process enhancement.
Network/Customer Support Specialist ª Confidential,Thousand Oaks, CA Jun 2005-Sep 2008
DSL Technical Support Specialistª Confidential,Thousand Oaks, CA
Nov 2000-Jun 2005
Master of Business Administration in Information Technology Management
Bachelor of Science in Information Technology
Associate of Science in Computer Network Systems Engineering
CCNP- Cisco Certified Network Professional Certification Training
Project Management Course
IT Project Management Course