Highly motivated IT professional with nine years of experience in various system and network development, project management, network support, VoIP, Cisco CallManager configuration, and IP communications; expert in the configuration of Cisco routers and switches. Proven record of achievement in improving system designs, amplifying competence, and reducing needs for reengineering to achieve operational efficiency and company goals. Offer outstanding communication and motivational skills in developing productive work relationships with all levels of professionals. Effective in troubleshooting of TCP/IP network, GigabitEthernet, LANs/WANs, DNS, SMTP, and Broadband. Flexible and able to adapt quickly to changing business environments and needs, ensuring the delivery of highly effective business solutions on time and under budget. Demonstrated ability to perform and complete tasks within a fast-paced environment. U.S. Citizen and hold secret clearance.
TCP/IP, DHCP, Ethernet, DNS, POP3/SMTP, Frame Relay, ATM, VoIP, Cisco Unified Communications
Static Routing, RIP, IGRP, VLAN, VTP, EIGRP, OSPF, BGP
MS Windows 2000, XP, MAC OS 10, Windows 7
MS Office Suite 2003, MS Project 2007, MS Visio 2007, MS Outlook
IT Specialist/Operations Event Planning Team Lead ™ Confidential,Port Hueneme, CA Sep 2008-Sep 2009
Designed and developed uniform test plan template for 12 applications and obtained a sign off that accumulated organization’s 50% reduction of time. Displayed unsurpassed leadership in overseeing and facilitating 16 operation events planning conferences. Successfully simplified procedures for system administrators to promptly fix “bug” in database to effectively streamline process enhancement.
Highlights: Administered software portfolio and disassociated 250 disapproved applications in database management systems to lessen risks of IT related auditing Strategically reduced 30% in network downtime and administration by adding critical items to change management form Minimized the conflict of promotion activities, as well as coordinated and uploaded 1500 activities to web portal
Network/Customer Support Specialist ™ Confidential,Thousand Oaks, CA Jun 2005-Sep 2008 Immediately identified network outages, verified service impact to users, isolated root causes, and documented the resolutions. Provided professional assistance to all customers nation-wide with regard to installing, configuring, and troubleshooting WAN for ADSL, Frame Relay, ATM, IP/VPN, OC3, T3, T1, and Gigabit Ethernet Transparent LAN Service. Partnered with technicians to test and analyze Cisco 6509 platforms, Cisco 2621 routers, and Ciena switches. Involved in replacing (Network Interface Device) NID, updating switch and gateway router to recognize the new NID.
Highlights: Worked as an integral part of the team that achieved target service availability of 99.97% and reduced mean time to repair from four hours to three hours Instrumental in developing bandwidth optimization through re-routing traffic paths in switches to ensure total satisfaction of all customers Extensively monitored of network availability and performance; as well as provided cost effective solutions to various customers Honored with Customer Care Index award and Sell One More award; received a Recognition of Excellence award Successfully obtained a 100% on performance scorecard; received a prize for maintaining perfect attendance
DSL Technical Support Specialist™ Confidential,Thousand Oaks, CA
Nov 2000-Jun 2005 Designed, developed, implemented, and tested new customer services, which include e-mail accounts. Ensured e-mail worked effectively through aiding in installing of DSL Modem/router, and Network Interface Card, as well as in configuring POP3 / SMTP. Took charge in analyzing and resolving of multiple trouble reports in a timely approach. Counseled and mentored all new staff regarding product knowledge and service procedures; provided professional first-line and high-end support.
Master of Business Administration in Information Technology Management
Bachelor of Science in Information Technology
Associate of Science in Computer Network Systems Engineering
CCNP- Cisco Certified Network Professional Certification Training
Project Management Course
IT Project Management Course