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Desktop Support Resume

Overland Park, KS

SUMMARY:

Training and experience in Windows LAN Administration. Extensive background in networking, IBM PC and Apple Computer hardware and software (OS/X) installation, configuration, support and training. Have received numerous Honors, Awards and Certifications for my work. Hardworking Non - smoker. Subject Matter Expert for CompTIA A+, e-Biz+ and IT Fundamentals exams.

PROFESSIONAL EXPERIENCE:

Confidential, Overland Park, KS

Desktop Support

Responsibilities:

  • Contract to assist users with Desktop and Dell laptop (Windows) hardware and software.

Confidential, Kansas City, MO

Deskside Support

Responsibilities:

  • Contract to assist users with Desktop and Confidential laptop (Windows and Mac) hardware and software.

Confidential, Overland Park, KS

Operations Support

Responsibilities:

  • Temporary Computer Operator position using MVS and TWS, Helpdesk serving remote Citrix users.

Confidential, Overland Park, KS

Deskside Support

Responsibilities:

  • Walk in Center Support for Confidential PCs, laptops, peripherals, printers and VPN software.
  • Hardware and Software fixes.
  • Wireless and wired access configuration.
  • Anti-Virus software installs and scanning.
  • OS/X laptop support for Executives

Confidential, Las Vegas, NV

Instructor

Responsibilities:

  • Assist students with CompTIA and Microsoft certification training.
  • Conducted a class on Hardware and Software troubleshooting.
  • Score tests and keep records, contact students to maintain academic standing.

Confidential, Henderson, NV

Senior CE

Responsibilities:

  • Deskside Support for Bank employees, Tape backup rotation, Lotus Notes, Support Polycom conferencing system and satellite video system.
  • Image and rollout new PC's and laptops, setup and support VPN on laptops.

Confidential, Reno, NV

Systems Administrator

Responsibilities:

  • LAN administration for Windows Servers User and Group security.
  • Windows 2000 and 2003 Server and XP workstations on Dell PCs.
  • Call Center Desktop Support.
  • Install Citrix Neighborhood application on Desktop.
  • Supported Inter-Tel PBX phone system.

Confidential, Las Vegas, NV

Anixter Reno Warehouse LAN Administrator

Responsibilities:

  • LAN administration. Windows 2000 Server and XP workstations on Dell PCs.
  • Call Center Desktop Support, Lotus Notes, break fix tickets using Remedy system.
  • Support warehouse with Wireless LAN, WOWs, COWs and scangun applications.
  • Supported Avaya PBX phone system.

Confidential, Dallas, Tx

Technical Support Technician

Responsibilities:

  • Computer hardware and software deployments (Dell PC’s and CAD workstations using Microsoft Windows 2000, XP and Lotus Notes), handle installation records using IBM’s ManageNow or i-Queue software.
  • Installed servers and network equipment for Newmont Gold. Analyzed and corrected network connectivity issues.
  • Did Dell Warranty Parts ordering (Dell DCSE certified) for Newmont’s Western Nevada operation.
  • Handled desktop support for mine sites from Reno to the TS Ranch in Northern Nevada.

Confidential, Tampa, Fl

Confidential

Responsibilities:

  • Member of the Fluor PC Refresh Team.
  • Setting up new Dell PCs and Workstations with Windows XP Professional, Active Directory and Novell client software, installing software applications, migrating data from old machines to new and installing the new machines on users desks.
  • Completed a hardware upgrade for Confidential stores pharmacies.
  • Installed Training Centers for The Pantry stores using Windows 2000 Professional on Dell PCs

Confidential, Greenville, SC

Technical Support Analyst

Responsibilities:

  • Phone Support Analyst for Web-based B2B division of Datastream.
  • Helped website users with connectivity and Internet issues (Internet Explorer 6, TCP/IP, DNS, DHCP, Java, cookies, Windows 2000, XP, Citrix etc.) as well as Application support.
  • Handled website administration for Datastream’s Internal iProcure site (Passwords, Setting up User Accounts, Application Support, Oracle Database SQLplus queries).
  • Handled 2 to 3 times the number of incidents as other analysts with a Customer Satisfaction score of 9 (out of 10) or better.
  • Training and experience with Oracle and MS SQLServer.
  • Supported Citrix clients using Datastream’s maintenance software.

Confidential, Greenville, SC

Systems Support Analyst

Responsibilities:

  • Completed an Inventory project at Confidential .
  • Fixed some network setup problems.
  • Completed a desktop migration project for Confidential when they moved their IT department to a new building.
  • PCs were moved and then reassembled at the desktop and all network addressing changes were made for Windows NT and Windows 95 operating systems.

Confidential, Troy, MI

Senior LAN Analyst

Responsibilities:

  • Installed, upgraded, and supported network hardware and software in Data Center (Windows Servers).
  • Deskside PC support, break/fix PC hardware using Windows NT 3.5, 4.0, Windows 95, and DOS 6.22
  • Windows LAN Administrator (user accounts, server and workstation settings, tape backup, TCP/IP).
  • Administered and wrote diagnostics for Expert Advisor Helpdesk System using MS SQL Server & Crystal Reports.
  • Built and maintained Standard Federal’s first NT Remote Access Server.
  • This included the setup of the Eicon Serial adapter used in the server and working with the phone company engineers to provision the X.25 line.
  • Supported Standard Federal Bank’s laptop users with RAS issues, Y2K upgrades and setups.
  • Used SMS for Remote access support and to push applications and Y2K updates to User machines.

Confidential, Warren, MI

Computer Labs Supervisor

Responsibilities:

  • Recruited, trained and scheduled lab staff of 12.
  • Setup and network Computer Labs. Administered Novell 3.12 LAN.
  • Maintained lab scheduling for 14 Labs on 3 campuses.
  • Evaluated lab operations and staff performance.
  • Maintained Apple Computer Desktop Publishing machines in Confidential .
  • Supported instructional use of AS400 system.

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