Desktop Support Technician Resume
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SKILLS:
- Cisco Switches/Network Cabling
- Blackberry Enterprise Server V5.0
- Blackberry Exchange Backup Server (BEX)
- Active Directory
- Remote Installation Services
- Windows XP/Vista
- Altiris Deployment
- MS BitLocker Encyption
- MS Office 2007/2003/2010
- Remote Desktop Connection
- TCP/IP
- SCCM
- Exchange 2010
- Windows Server 2003/2008 (Entry Level)
- MACOSX
EMPLOYMENT:
Confidential
Desktop Support Technician
Responsibilities:
- Configure and deploy BitLocker on laptops
- Troubleshoot Windows 7 issues
- Maintain tickets via Promise ticket system
- Perform Imaging via Vortex
- Perform Break/Fix on all Lenovo Laptops
- Perform MS Outlook/Office troubleshooting
Confidential
Desktop Support Engineer
Responsibilities:
- Troubleshoot Windows 7 Laptop and Desktops (Dell and Lenovo) for break/fix
- Diagnose and repair virus related issues
- Setup and Configure IPhone and IPad’s and MacOSX PC’s
- Image PC’s using SCCM
- Install and configure Parallels for Mac
- Maintain inventory and update all Assets within XAsset inventory tracking system
- Maintain Cisco Switches Cabling and configuration
- Setup in house software including AS400
- Troubleshooted MS Office 2007 2010 issues
- Support and maintain all conference rooms
- Handle 10 to 20 support calls per day within SLA
- Assist Offsite Users with Network connectivity Issues
Confidential
Desktop Support Analyst
Responsibilities:
- Performed Virus Removals
- Performed Active Directory administration account lockouts/password resets
- Imaged PC’s using SCCM
- Created Exchange Mailboxes and various exchange 2010 administration
- Setup and Configure MACOSX hardware and software
- Troubleshooted Dell and Lenovo desktops and laptop
- Maintain network switches and cabling in switch rooms
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