Help Desk Intern Resume

SUMMARY

Determined and motivated information technology entrepreneur and professional with 7 years of experience in the IT field.
Founded and operates staff augmentation business.
Oversees account management for clientele and employees.
Skilled in help desk support experience such as troubleshooting and resolving technology incidents.
Looking to acquire a full - time IT position and contribute to a dynamic work environment conducive to growth.

PROFESSIONAL EXPERIENCE

Confidential

President

Responsibilities:

Oversaw all operations of the company including managing employees, payroll distribution and accounting operations.
Developed new business opportunities.
Orchestrated recruiting utilizing Monster, CareerBuilder, and Dice for recruitment services.
Formulated and submitted potential candidate’s resumes into database.
Acted as Account Manager for clients and employees.
Facilitated meetings with potential employers to diagnose the company’s need.
Partnered with employers on open requirement

Confidential

Help Desk Intern

Responsibilities:

Assisted in assemble and disassemble PCs/Monitors.
Resolved student’s technical issues with laptops and PCs and Wi-Fi troubleshooting.
Operated ticketing system to open and close trouble tickets
Designated Point of Contact (POC) for all desktop software and hardware issues.
Monitored phone calls pertaining to troubleshooting inquiries related to laptops and PCs.

Confidential

Auditor

Responsibilities:

Confidential

Intern

Responsibilities:

Confidential

IT Intern

Responsibilities:

Assisted managers with verifying employees’ timesheets and creating invoices.
Performed clerical and administrative duties such as filing, copying, faxing, and answering phones.
Conducted recruiting though career websites etc. Monster, Career Builder.
Updated and imaged software for Windows operating systems.