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Senior Production Support Specialist Resume

Plano, TX

SUMMARY:

  • Experience in providing support and incident management towards issue resolutions per SLA.
  • Strong analytical, problem solving and project management skills to deliver projects on time with quality and abilities of maintaining excellent customer relations.
  • Setup and deploy AWS lab environments offering EC2, S3, EBS, IAM, VPC, ELB, Auto - Scaling, Route 53, CloudFormation, Lambda and other services. Deploy environment/applications using Terraform.
  • Experience in Cloud, server’s security, tenants/users access, networking, web security mechanisms, proxies, firewalls and security groups. Collaborate with CSO to setup security guidelines.
  • Apply/implement cloud security frameworks CSA and NIST, align with company’s policies and procedures.
  • Work on projects with OpenStack deploying and supporting Datacenters with full OpenStack components using MOS and RHOS (Red Hat OpenStack).
  • Highly motivated and great working with teams from diverse cultural backgrounds and geographical locations.
  • Strived for continued excellence with strong planning and organizing skills.
  • Good communication and interpersonal skills. Led team of engineers and provided mentorship and to build highly motivated and successful teams.
  • Knowledge of Agile methodologies.

TECHNICAL COMPETENCIES:

Incident Management tools: Pulse, PagerDuty, Hive, Confluence. ServiceNow, Slack

Virtual/Cloud Technologies: KVM, Oracle VMWare, OpenStack, Esxi vCenter, vSphere, NetApp storage, Contrail, Software-Defined Networking - SDN, Network Functions Virtualization - NFV, Containerzation/Kubernetes

DevOPs tools: Jenkins, git, Jira, Terraform, Python, Ansible, shell/Perl scripting, Linux (Redhat, Ubuntu, Centos, Fedora), Unix, Sun Solaris 8 & 10, Sun N240, N440, T5220, V890, Dell iDRAC (Dell PowerEdge Rxxx) & HP iLO servers (G7, G8 and G9s)

Systems E2E capacity testing & deployment: Strategic Planning/Forecasting; Project Management

Cloud Performance tools: ELK, Splunk, JMeter, iPerf3, Pktgen, FIO, Nagios, Kibana dashboard, cAdvisor and Prometheus for containers/Pods, PCI-DSS, OpenShift, OpenSCAP, Veracode, Calico, Encryption

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

Senior Production Support Specialist

Responsibilities:

  • Troubleshoot problems, involve appropriate resources, incident management and make fixes as quickly as possible per SLA.
  • Drive the resolution of incidents, involve the appropriate resources and ensure fixes are implemented as quickly as possible.
  • Take preventive actions to minimize the service and business impact in case resolution time seems to be high.
  • Coordinate with the respective SMEs for speedy resolution of the Major Incident within the SLAs.
  • Coordinate job scheduling and report distribution while contributing to data center standards, development and enforcement.
  • Enforce existing process guidelines and ensure that adequate monitoring is in place for applications within the portfolio.
  • Maintain system support documentations and Maintains inventory of applications and associated artifacts (DR plans, contingency plans, support guides, CIs, etc.).
  • Perform security and data privacy requirements, network topology, load balancing and network segmentation and to ensure alignment with enterprise standards.

Confidential, Plano, TX

Sr. Cloud Engineer

Responsibilities:

  • Experience working with DevOps/systems integration, agile development practices. Working on AWS as a Public cloud for applications and data migrations.
  • Design and develop Continuous Integration / Continuous Delivery (CICD) Pipeline components and jobs.
  • Develop Ansible playbooks to update credentials for cloud services to minimize the downtime.
  • Provide and monitor the security guidelines and requirements for IAM, LDAP, UAM, and AD to access tenants & assign user’s roles. Monitor & track passwords, SSL certs, packages version, sec-groups for Hz.
  • Monitor and track passwords, SSL certs, packages version, sec-groups for Hz. Apply NIST and OWASP guidelines for Openstack environment and applications security
  • Monitor and investigate alerts from monitoring SEIM systems such as ELK and Splunk. Use Nagios and Kibana dashboard for logs/errors and performance monitoring.
  • Create Use Cases and develop a Test Plan with test cases for resiliency and performance testing.
  • Collaborate across technical domains to harmonize the collection, analysis, and reporting of performance.
  • Responsible for ensuring monitoring is in line with SLA/SLTs.

Confidential, Plano, TX

Sr. Cloud Engineer/Architect

Responsibilities:

  • Deploys AWS cloud-based solution to setup a test environment in labs. Setting up the 3-Tier architecture on Non-HA and HA configuration. Use Terraform to deploy infrastructure.
  • Develop Terraform templates to deploy a HA environment with DMZs, Applications and Database servers.
  • Setup LBs, Auto Scaling, CloudWatch, Route Tables & S3 using Terraform templates deploy multiple sites
  • Security prime for tenants and servers. Work with CSO to define security guidelines and implementation like iptables, sec-groups and passwords.
  • Applications/servers are running on Linux/RHOS. Setting up networking and trouble shooting.
  • Collaborate with stakeholders to clearly understand business objectives, customer needs, and product requirements. Prioritize and maintain a well-groomed backlog of user stories.
  • Collaborate and work closely with all engineering teams to build, maintain, and deploy SaaS products to Cloud infrastructure.
  • Configure AWS with IAM policies, S3 storage buckets & EBS, Load Balancers, Auto-Scaling, Compute and Controller instances using EC2 and networking using VPC.
  • Deploy and support end-to-end public and private Cloud environment per Architecture. Build high-availability (HA) production-grade solutions in virtualized environments, deployment and orchestration.
  • Work on different types of hypervisors (Hyper-V KVM, VMWare, Esxi, vCenter, vSphere, Windows Hyper-V); Dell iDRAC and HP iLO servers.

Technical Project Lead

Confidential

Responsibilities:

  • Supported sales/account teams by proposing the best fit solution along with required technical details.
  • Provide high quality of RFI/RFQ responses (technical and project compliance). Prepared and deliver Statement of Work (SoW) for sub-contractors.

Confidential, Richardson, TX

Project Manager

Responsibilities:

  • Manage multiple projects simultaneously.
  • Work with several teams to deliver projects successfully.
  • Perform planning and budgeting for the project and resources.
  • Assign work activities to project team
  • Drive day-to-day activities to meet integrated project plan/schedule and deliverables.
  • Identified areas of optimization and initiate innovation/improvement. Product and Services quality maintained as per agreed SLA.

Project Lead

Confidential

Responsibilities:

  • Responsible for BSS management system’s capacity & performance and full FCAPS functionality.
  • Held customer’s workshops and technical presentations on billing systems solutions.
  • Prepared and delivered Statement of Work for sub-contractors.
  • Involved in planning and budgeting for sub-contractors. Assigned work activities and track the progress throughout the project life cycle. Maintained all the documents and Lessons Learnt.

Senior Engineer

Confidential

Responsibilities:

  • Engineering prime to monitor and analyze Operator’s network performance.
  • Identify issues and provide recommendations on core network infrastructure solutions (Circuit Core, Packet Core, IMS, and EPC).
  • Provided billing disk sensitivity analysis to determine maximum supported billing traffic level for the mandatory storage requirement with variable OM storage allocation levels

Confidential, Richardson, TX

Network Design Engineer

Responsibilities:

  • Provision links to implement the Frame Relay backbone networks.
  • Allocate and design facilities for private line, hardwire and switch communications networks on DS3, DS1 and DS0 multiplexing.

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