SUMMARY:

Supply Chain and Operations Support Analyst offering an array of skills in logistics, operations, business strategy development, and technical analysis. An effective communicator with proven ability to troubleshoot issues, create solutions and deliver results for clients and coworkers.

TECHNICAL SPECIALTIES:

MS Office 365, 24Tracc (ERP System), WebMethods, Oracle SQL Developer, OnQ Property Management System, SAP, JD Edwards EnterpriseOne (ERP), RedPrairie - JDA/WMS (Warehouse Management System), DOT certification, Salesforce, CRM, WebReport/Cognos, Self-Learning Python, Jira, SAP, Putty

WORK EXPERIENCE:

Support Engineer/WMS Analyst

Confidential, Pittsburgh, PA

Responsibilities:

• Collaborate with developers, programmers, and designers in identifying the core source of system issues and leading the implementation of a solution using company procedures.
• Own CRM databases and operating systems using Oracle PL/SQL, and SQL Server.
• Frequently utilize Unix, Linux, Microsoft Windows, and .NET platforms to execute the needs of our clients.
• Develop and maintain relationships with BI team and clients.
• Design, run and monitor quality assurance on new and existing software programs for the purposes of correcting errors, isolating areas for improvement, and general debugging.
• Liaise with network administrators, systems analysts, and software engineers to assist in resolving problems with software products or company software systems.
• Analyze and assess existing business systems and procedures for potential sources of issues. Recommend new solutions, including the appropriate practices on how to test and deploy the solutions.
• Assist in defining issue resolution estimates, including scoping, scheduling, and implementation.
• Periodically review ways to improve SDLC approach, discover issues and deliver better value to the business.
• Document reporting and the effects to the SDLC approach, including periodically analyzing different method to improve business practices.

IT Operations Support Analyst

Confidential, Pittsburgh, PA

Responsibilities:

• Responsible for JD Edwards interface (application and use) for existing business users and potential acquisitions. Continually updated knowledge of JD Edwards integration methodology and experience in JD Edwards E1 Version 9.0. Conducted business analysis for JDE application including designing and development new applications and enhancements.
• Led application administration and root cause analysis for assigned projects through Mantis and IRIS ticketing system.
• Provided technical and functional s upport to the Top 10 restaurants in the food service industry by using multiple production applications, providing guidance, data fixes, warehouse management and other services including new client projects. Analyzed and report technical and support tactics to ensure stability of IT systems.
• Developed and maintained SQL and PL/SQL queries in various databases using SQL developer, Toad and Oracle.
• Updated knowledge base to share resolution information with Operations team, Project managers and users.
• Responded to customer (Clients/Hubs/Suppliers) inquiries concerning software and applications within the approved SLAs.
• Communicated with all levels of users, IT department, and vendors to clearly define functional and technical project plans while creating and managing functional, technical and required SOPs to ensure business practices.

Data Quality Analyst

Confidential, Pittsburgh, PA

Responsibilities:

• Resolved data quality analysis for the Top 10 restaurants in the food service industry involving purchase orders and inventory management.
• Evaluated and approved data for validity and impact on deliverables.
• Managed multiple priorities and projects simultaneously while meeting strict deadlines.
• Applied diagnostic data analysis and extraction to drive process improvement. Implement project - based solutions for clients.
• Assisted other departments to resolve inventory changes or data errors in files including Supply Planners, IT Business Operations, and Finance.

Highway Carrier Specialist

Confidential, Pittsburgh, PA

Responsibilities:

• Maintain all communication and brokerage load tendering to non-core carriers.
• Negotiated rates and provided spot quote pricing with non-core carriers.
• Tracked all shipments that are tendered to non-core carriers.
• Obtained and entered all load updates into TPS, EDI acceptance of new loads.
• Functioned as part of a team of professional multi-modal transportation experts.