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Computer Software Specialist Resume

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MarylanD

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TECHNICAL SKILLS:

Hardware: Cisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers; general computer builds and repairs; hardware installations and swaps

Networking: Networking experience (running cables, troubleshooting connections, activating ports, basic router configuration, switches, Wi - Fi router)

Support: Help Desk escalation and documentation on ticketing system, customer service support (email, phone, and in person)

EXPERIENCE:

Confidential, Maryland

Computer Software Specialist

Responsibilities:

  • Migrate d Confidential, user settings, applications, printers, e-mail and shared drives from one drive to another using customer provided cables (portable media, patch cable, network, d Confidential migration tool) and instructions
  • Resolve hardware-related problems encountered during the conduct of services
  • Set up, test, and configure networks, desktops, laptops, and printers

Confidential, Washington, DC

Team Member

Responsibilities:

  • Assist team with closing or opening duties daily to ensure current or next shift is set up for success
  • Answer customer questions and concerns promptly and correlate quick resolutions
  • Facilitate exceptional customer service increase customer satisfaction by 85%

Confidential, Washington, DC

Stock Associate

Responsibilities:

  • Decreased losses due to inventory inaccuracy by developing ways to keep accurate inventory counts
  • Arranged inventory on shelves in a systematic manner every night resulting in a neat and organized store
  • Assisted customers with locating merchandise daily to increase customer base by 30% leading to recurring business

Confidential, Washington, DC

Associate Trainer

Responsibilities:

  • Trained and assisted four to five new staff members monthly on store procedures and policies
  • Communicated efficiently with back of the house staff to ensure food is served in a timely manner
  • Assisted management team with closing duties to ensure an effective shift transition

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