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It Support Engineer, Tanium Administrator Resume

Dublin, OhiO

PROFESSIONAL SUMMARY:

Experienced IT Systems Support Specialist looking for local or remote opportunities in an Enterprise support, operations, or a security role. Analytical and methodical aptitude toward technical projects and problem resolution to drive customer/client success within an organization

SKILL:

Tanium Endpoint Management and Security: Symantec SEPM

Active Directory: VMWare

Microsoft Bitlocker: Server Print Management

Smartdeploy Imaging: Shoretel IP Telephony

Google G - Suite Cloud Platform: LIfesize and G-Suite video conferencing solutions

Windows 7, Windows 8, Windows 10 Enterprise: Windows Server 2003, 2008, 2012 R2 Support

ServiceNow Incident Management: Tier III Troubleshooting Support

Manage and lead departmental projects: IT Process Development and Documentation

Cisco Umbrella deployment: Inventory Asset management and disposal

Ironkey encrypted drive management: Ubiquiti Unifi wireless

Go to Assist and Teamviewer Corporate Remote Solutions: Microsoft Volume Licencing management

Hewlett Packard Partner Administration: HP Thin Client setup and management

Hard Drive recovery and forensics: DHCP/DNS/VPN

EXPERIENCE:

IT Support Engineer, Tanium Administrator

Confidential, Dublin, Ohio

Responsibilities:

  • Provide onsite and remote level 3 support to 5000+ enterprise windows user network
  • Administer Tanium to support endpoint management, workstation patching and application push
  • Manage Symantec Endpoint Management for endpoint malware/anti virus security
  • Assist with deployment of Cisco Umbrella
  • Utilize SmartDeploy for system imaging
  • Support Shoretel and Mitel IP Telephony
  • Administer/support Google G - Suite Enterprise Cloud platform, shared drives & Google Apps
  • Support VMware VDI environment using Vsphere, Horizon View & View Admin
  • Administer and manage enterprise chrome devices including HP chromebooks and Google Hangout Meet Kits (video conferencing)
  • Administer and provision Lifesize and Polycom video conferencing hardware and solutions
  • Utilize ServiceNow ticketing system for managing support from workstations, servers, infrastructure support
  • Install and support Umbiquiti Unifi enterprise wireless solution across multiple site locations
  • Assist with remote office workstation moves/adds/changes/decom
  • Troubleshoot LAN connectivity in local and remote office environments
  • Manage and administer enterprise Goto Assist and Teamviewer remote access platforms
  • Manage corporate Microsoft Volume Licensing for the enterprise
  • Perform hard drive data recovery using EasUS Data Recovery, DiskDigger, and others
  • Identifying IP endpoints across various networks using IP scans and Tanium Discover, Asset

IT Support Specialist

Confidential, Gahanna, Ohio

Responsibilities:

  • Perform expert level configuration, installation, repair & operation of workstation equipment and systems for 600+ users locally and 2000+ remote users
  • Deploy LAN CAT5e wired and wireless solutions to various office and AEP service center locations throughout central Ohio
  • Provide and technical guidance to customers, peers, and management with goal of 100% client satisfaction
  • Deploy and support Cisco IP phone systems, imaging and support of XP, Vista and Windows 7 workstations including full deployments and systems hardware/software repair and replacements

Technical Support Specialist, Desktop LAN Analyst

Confidential, Westerville, Ohio

Responsibilities:

  • Perform installation, maintenance, diagnostics and repair to workstation PC's, printers, and laptops
  • Provide technical hardware and software support to 2000 Chase call center agents and supervisors
  • Drive all helpdesk site-related tickets toward resolution in order to minimize user downtime
  • Monitor and accurately update/maintain inventory asset management database

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