IT Support Engineer, Tanium Administrator Resume Dublin, Ohio - Hire IT People

PROFESSIONAL SUMMARY:

Experienced IT Systems Support Specialist looking for local or remote opportunities in an Enterprise support, operations, or a security role. Analytical and methodical aptitude toward technical projects and problem resolution to drive customer/client success within an organization

SKILL:

Tanium Endpoint Management and Security: Symantec SEPM

Active Directory: VMWare

Microsoft Bitlocker: Server Print Management

Smartdeploy Imaging: Shoretel IP Telephony

Google G - Suite Cloud Platform: LIfesize and G-Suite video conferencing solutions

Windows 7, Windows 8, Windows 10 Enterprise: Windows Server 2003, 2008, 2012 R2 Support

ServiceNow Incident Management: Tier III Troubleshooting Support

Manage and lead departmental projects: IT Process Development and Documentation

Cisco Umbrella deployment: Inventory Asset management and disposal

Ironkey encrypted drive management: Ubiquiti Unifi wireless

Go to Assist and Teamviewer Corporate Remote Solutions: Microsoft Volume Licencing management

Hewlett Packard Partner Administration: HP Thin Client setup and management

Hard Drive recovery and forensics: DHCP/DNS/VPN

EXPERIENCE:

IT Support Engineer, Tanium Administrator

Confidential, Dublin, Ohio

Responsibilities:

Provide onsite and remote level 3 support to 5000+ enterprise windows user network
Administer Tanium to support endpoint management, workstation patching and application push
Manage Symantec Endpoint Management for endpoint malware/anti virus security
Assist with deployment of Cisco Umbrella
Utilize SmartDeploy for system imaging
Support Shoretel and Mitel IP Telephony
Administer/support Google G - Suite Enterprise Cloud platform, shared drives & Google Apps
Support VMware VDI environment using Vsphere, Horizon View & View Admin
Administer and manage enterprise chrome devices including HP chromebooks and Google Hangout Meet Kits (video conferencing)
Administer and provision Lifesize and Polycom video conferencing hardware and solutions
Utilize ServiceNow ticketing system for managing support from workstations, servers, infrastructure support
Install and support Umbiquiti Unifi enterprise wireless solution across multiple site locations
Assist with remote office workstation moves/adds/changes/decom
Troubleshoot LAN connectivity in local and remote office environments
Manage and administer enterprise Goto Assist and Teamviewer remote access platforms
Manage corporate Microsoft Volume Licensing for the enterprise
Perform hard drive data recovery using EasUS Data Recovery, DiskDigger, and others
Identifying IP endpoints across various networks using IP scans and Tanium Discover, Asset

IT Support Specialist

Confidential, Gahanna, Ohio

Responsibilities:

Perform expert level configuration, installation, repair & operation of workstation equipment and systems for 600+ users locally and 2000+ remote users
Deploy LAN CAT5e wired and wireless solutions to various office and AEP service center locations throughout central Ohio
Provide and technical guidance to customers, peers, and management with goal of 100% client satisfaction
Deploy and support Cisco IP phone systems, imaging and support of XP, Vista and Windows 7 workstations including full deployments and systems hardware/software repair and replacements

Technical Support Specialist, Desktop LAN Analyst

Confidential, Westerville, Ohio

Responsibilities:

Perform installation, maintenance, diagnostics and repair to workstation PC's, printers, and laptops
Provide technical hardware and software support to 2000 Chase call center agents and supervisors
Drive all helpdesk site-related tickets toward resolution in order to minimize user downtime
Monitor and accurately update/maintain inventory asset management database

We provide IT Staff Augmentation Services!

It Support Engineer, Tanium Administrator Resume

Dublin, OhiO

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