Technical Support Resume

PROFILE:

Skilled in Customer Support, Technical Support, Sales, Windows Server, and Network Administration. Strong administrative professional with a bachelor’s degree focused in Information Technology.

SKILL:

Troubleshoot win7/10 servicenow xconnect network

EXPERIENCE:

Confidential

Technical Support

Responsibilities:

Setup Desktops, Printers, Scanners
Xconnect data jacks that have been out of service
Image and Inventory Scan all Laptops/ Desktops
Assist customers based off ServiceNow ticket launcher
Maintain roughly around 7 - 8 tickets a day.
Setup multiple workstations that require multiple displays
Remote into customers PC, Install missing software’s

Confidential

Technical Support

Responsibilities:

Prepare monthly schedules, travel arrangements and appointments
Maintain security of the building by greeting guest and appropriately directing them
Monitor CCTV and conducting security checks throughout the building (24/7 Security checks)
Organize and maintain electronic and hard copy file system to better prioritize and accomplish multiple task
Administrative work, re program to renew leases and contact and set up interviews for residents.
Assist with invoices for billing.
Assist NTConnections with remoting and troubleshooting

Confidential

Technical Support

Responsibilities:

Recommended and helped customers select merchandise based on their needs.
Exchanged or returned merchandise for customers quickly and efficiently.
Administrating newly trained cashiers to make checkouts quick and superior.

Confidential

Technical Support

Responsibilities:

Troubleshoot network connectivity throughout store
Setup CCTV, including cameras around lobby.
Troubleshoot PCs and refresh new windows.
Setup multiple workstations

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