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Senior Technical Support Engineer Resume

Tampa, FL


  • Senior Microsoft Engineer Technical Implementation and Support of Microsoft technologies.
  • Including Azure Cloud Services, Active Directory, SQL, IIS and authentication, Win Server 2012, 2008m PowerShell automation SharePoint/ Windows Servers/SQL DB Server /SSIS - ETL.
  • Experienced providing technical leadership and a path to resolution.
  • Lead a team of 7 systems administrators supporting 1400 servers and 127 applications. Lead 10 + complex Technical projects to successful completion.
  • Visualized 600 servers, working with steak holders and application support people to endure a flawless execution.


  • Azure MS Cloud, Active Directory, Exchange Server, SQLDB 2012/2014, SQL DBA, TCP/IP, DNS, LDAP, DHCP
  • Windows Server 2012, 2008 R2, PowerShell Scripting, SharePoint, SDLC, Release / Change Mgmt.
  • Active Directory, Share Point, 0365 Migrations


Confidential, Tampa, FL

Senior Technical Support Engineer


  • Managed Application deployment for European Securities and Trading Platform
  • Windows Server 2012/2008 /IIS and SQLDB Server
  • Support of SWIFT messaging and settlement applications
  • Urban deploy Technical Lead for Tampa ST Pete

Confidential, ST. Petersburg, FL

IIS Application Engineer


  • Systems Administration and Application support and Release Management for the frontend retail environment.
  • Payment Systems.
  • Provide incident management for any interruption in services.
  • Microsoft Front End Web Services IIS 7.5 /8.0.
  • Windows 2012 and 2008 R2 Servers.
  • API Services and Code deployment.
  • Load Balancer Support and configuration.

Confidential, Las Vegas, Nevada

Sr. Systems Support Analyst /SQL DBA Systems Administrator


  • Confidential has 22 properties around the country.
  • A Public company operated by the Boyd Family for 40 years, employing over 24 thousand people.
  • Responsibilities include administration of Office 365 All aspects of One Drive online and Web Implementation and support.
  • SharePoint Online/ SharePoint 2010 Sites and Services.
  • SQL Server / SSIS ETL processes and SQL Cluster Management.
  • Support assorted internal / External software applications.
  • Windows 2012 and 2008 R2 Servers.
  • Managing AD Users and Groups related to Applications we support Code Deployment, Operations, and Vendor management.

Confidential, Atlanta, Ga

Technical Support Consultant


  • SQL Server architecture design and Implementation.
  • 0365 - SharePoint 2013.
  • Managed Stabilization plan for SQL ETL and SSIS jobs.
  • Worked with Vendor to replace all failed hardware and tune databases processes.
  • Migration of 200 windows 2003 Servers to 2008 R2.
  • Updated all SQL Database Jobs and Procs.

Confidential, Atlanta, GA

Sr. Systems Administrator


  • The third-largest cable television provider in the United States, serving more than 6.2 million customers).
  • Lead Sr. Systems Administrator for Ecom web services (1/3 of the company’s revenue stream).
  • Code Deployment and Support for IIS 6.0 - 7.5.
  • Leading a production support team that deploys and maintains production web services.
  • The 4th level escalation point for production issues related to Windows Servers and IIS Web services.
  • Coordination between QA/Dev/UAT/and Production to provide a stable staging and Prod Environments.
  • Owned all aspects of SharePoint Administration and Support.
  • SharePoint backup and restore processes for SharePoint - SQL Server .
  • Supports 2200 Windows servers and 125 Applications.

Confidential, Atlanta, GA

SQL Database and Systems Administrator


  • Administration of multiple SQL Database instances both 2000 and 2005 in a multi-clustered environment.
  • Development, Pre-Prod and prod deployments to Confidential consumer Intranet Hosting web application platform.
  • Managed and coordinated processes between development and operations as it relates to release management, change control, UAT software testing standards and documentation.
  • Project Management and coordination between the business development and the IT departments to bring new applications online.
  • Designed and Implemented SharePoint users worked to gather user requirements for custom web applications.
  • 27 Applications running on 40 Servers serving 12,000.00 users in the southeast region.

Confidential, Norcross, GA

Sr. Systems Administrator


  • Active Directory /DHCP and DNS Administration.
  • SharePoint Administration and Implementation.
  • System administration / monitoring of 2000/2003 servers.
  • Managed helpdesk Staff of 6 Technicians.
  • Project Management of several IT migrations and software implementations.
  • Provided 24/7 support of all production servers.
  • LAN/WAN infrastructure, AD, Group policy.
  • ECC emergency command and control technical lead.
  • Created multi /tiered escalation matrix for all issues relating to the windows infrastructure or any production web application.
  • Partnered with DEV and QA to manage the SDLC.

Confidential, West Palm Beach, FL

Server Administrator


  • 60 Windows servers Supporting 600 users and 9 remote locations
  • Administration and monitoring of 2000/2003 servers and LAN/WAN infrastructure.
  • Support AD, Group policy, and Server monitoring.
  • Support IIS 6.0 Supporting .NET web applications.
  • Sharepoint 2003.
  • Exchange Server 2003.

Confidential, Riviera Beach, FL

Sr. Systems Administrator /IT Project manager


  • Supervised 2 system administrators and 4 technicians.
  • Migrated entire network of 35 Servers and 600 Workstations from NT to 2000/2003.
  • Designed and Implemented Exchange 5.5 - 2000 migration.
  • Responsible for all aspects of network administration and support of SQL database connectivity. and functionality critical to police and fire dept. client applications.
  • Upgrades and migrations of all Microsoft products and software /Share Point 2.0.
  • Designed and supported WAN connectively to 6 remote locations via a Frame relay network.
  • Trained Police Officers and operations staff on Vision Air software usage.

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