Senior Technical Support Engineer Resume
Tampa, FL
SUMMARY:
- Senior Microsoft Engineer Technical Implementation and Support of Microsoft technologies.
- Including Azure Cloud Services, Active Directory, SQL, IIS and authentication, Win Server 2012, 2008m PowerShell automation SharePoint/ Windows Servers/SQL DB Server /SSIS - ETL.
- Experienced providing technical leadership and a path to resolution.
- Lead a team of 7 systems administrators supporting 1400 servers and 127 applications. Lead 10 + complex Technical projects to successful completion.
- Visualized 600 servers, working with steak holders and application support people to endure a flawless execution.
TECHNICAL SKILLS:
- Azure MS Cloud, Active Directory, Exchange Server, SQLDB 2012/2014, SQL DBA, TCP/IP, DNS, LDAP, DHCP
- Windows Server 2012, 2008 R2, PowerShell Scripting, SharePoint, SDLC, Release / Change Mgmt.
- Active Directory, Share Point, 0365 Migrations
EXPERIENCE:
Confidential, Tampa, FL
Senior Technical Support Engineer
Responsibilities:
- Managed Application deployment for European Securities and Trading Platform
- Windows Server 2012/2008 /IIS and SQLDB Server
- Support of SWIFT messaging and settlement applications
- Urban deploy Technical Lead for Tampa ST Pete
Confidential, ST. Petersburg, FL
IIS Application Engineer
Responsibilities:
- Systems Administration and Application support and Release Management for the frontend retail environment.
- Payment Systems.
- Provide incident management for any interruption in services.
- Microsoft Front End Web Services IIS 7.5 /8.0.
- Windows 2012 and 2008 R2 Servers.
- API Services and Code deployment.
- Load Balancer Support and configuration.
Confidential, Las Vegas, Nevada
Sr. Systems Support Analyst /SQL DBA Systems Administrator
Responsibilities:
- Confidential has 22 properties around the country.
- A Public company operated by the Boyd Family for 40 years, employing over 24 thousand people.
- Responsibilities include administration of Office 365 All aspects of One Drive online and Web Implementation and support.
- SharePoint Online/ SharePoint 2010 Sites and Services.
- SQL Server / SSIS ETL processes and SQL Cluster Management.
- Support assorted internal / External software applications.
- Windows 2012 and 2008 R2 Servers.
- Managing AD Users and Groups related to Applications we support Code Deployment, Operations, and Vendor management.
Confidential, Atlanta, Ga
Technical Support Consultant
Responsibilities:
- SQL Server architecture design and Implementation.
- 0365 - SharePoint 2013.
- Managed Stabilization plan for SQL ETL and SSIS jobs.
- Worked with Vendor to replace all failed hardware and tune databases processes.
- Migration of 200 windows 2003 Servers to 2008 R2.
- Updated all SQL Database Jobs and Procs.
Confidential, Atlanta, GA
Sr. Systems Administrator
Responsibilities:
- The third-largest cable television provider in the United States, serving more than 6.2 million customers).
- Lead Sr. Systems Administrator for Ecom web services (1/3 of the company’s revenue stream).
- Code Deployment and Support for IIS 6.0 - 7.5.
- Leading a production support team that deploys and maintains production web services.
- The 4th level escalation point for production issues related to Windows Servers and IIS Web services.
- Coordination between QA/Dev/UAT/and Production to provide a stable staging and Prod Environments.
- Owned all aspects of SharePoint Administration and Support.
- SharePoint backup and restore processes for SharePoint - SQL Server .
- Supports 2200 Windows servers and 125 Applications.
Confidential, Atlanta, GA
SQL Database and Systems Administrator
Responsibilities:
- Administration of multiple SQL Database instances both 2000 and 2005 in a multi-clustered environment.
- Development, Pre-Prod and prod deployments to Confidential consumer Intranet Hosting web application platform.
- Managed and coordinated processes between development and operations as it relates to release management, change control, UAT software testing standards and documentation.
- Project Management and coordination between the business development and the IT departments to bring new applications online.
- Designed and Implemented SharePoint users worked to gather user requirements for custom web applications.
- 27 Applications running on 40 Servers serving 12,000.00 users in the southeast region.
Confidential, Norcross, GA
Sr. Systems Administrator
Responsibilities:
- Active Directory /DHCP and DNS Administration.
- SharePoint Administration and Implementation.
- System administration / monitoring of 2000/2003 servers.
- Managed helpdesk Staff of 6 Technicians.
- Project Management of several IT migrations and software implementations.
- Provided 24/7 support of all production servers.
- LAN/WAN infrastructure, AD, Group policy.
- ECC emergency command and control technical lead.
- Created multi /tiered escalation matrix for all issues relating to the windows infrastructure or any production web application.
- Partnered with DEV and QA to manage the SDLC.
Confidential, West Palm Beach, FL
Server Administrator
Responsibilities:
- 60 Windows servers Supporting 600 users and 9 remote locations
- Administration and monitoring of 2000/2003 servers and LAN/WAN infrastructure.
- Support AD, Group policy, and Server monitoring.
- Support IIS 6.0 Supporting .NET web applications.
- Sharepoint 2003.
- Exchange Server 2003.
Confidential, Riviera Beach, FL
Sr. Systems Administrator /IT Project manager
Responsibilities:
- Supervised 2 system administrators and 4 technicians.
- Migrated entire network of 35 Servers and 600 Workstations from NT to 2000/2003.
- Designed and Implemented Exchange 5.5 - 2000 migration.
- Responsible for all aspects of network administration and support of SQL database connectivity. and functionality critical to police and fire dept. client applications.
- Upgrades and migrations of all Microsoft products and software /Share Point 2.0.
- Designed and supported WAN connectively to 6 remote locations via a Frame relay network.
- Trained Police Officers and operations staff on Vision Air software usage.
