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Desktop Support Resume

Long Island City, NY

Seeking a position that will help me use my current studies in Computers and acquire skills that will be beneficial to my future.


  • Installing and supporting Windows XP/Vista/Win7 MS DOS, and MS Office 2003/2007/2010.
  • Installing, troubleshooting, repair and maintenance of PC and Laptop internal hardware and peripherals, e.g. Motherboards, CPU, RAM, Hard Drives, Disc Drives, Scanners and Printers.
  • Experienced in manipulating DMS Remedy, isupport, resolver, Peregrine Service Center and DODDSE service desk.
  • Installing, troubleshooting and configuring Network Hardware, Nic, CAT4, 5, 5e cables, Modems and Routers.
  • Familiarity with TCP/IP, Telnet, DHCP, and SMTP.
  • Installing and configuring Black Berries, Treo and IPhones mobile devices.

Associates Degree in Computer Information Systems.
Certified in Computer Information Systems.

Comptia A+, IAA


Confidential, Jersey City NJ 04/11 -Current
J.r. Administrator (Contract)

  • Create and Configured a Print Server and Printers with Static Ip address
  • Create Images for Desktops and laptops with Windows XP and 7 operating systems
  • Configured Group Polices
  • Configure computers and Users in Active Directory.
  • Install and configure Office 2010, SAP
  • Install and configure SAP
  • Install and configure "MacAfee's Encryption Safe boot software" server.
  • Install Windows updates for 215 users from the Windows 2003 server.
  • Manage Share drives and user's data.

Confidential, Heidelberg, Germany 08/10- 11/10
Field Technicians (Contract)

  • Providing Level 1 Executive Support to the teachers.
  • Perform install, move, add, and change (ICMS) activities based upon prescribed procedures and processes
  • Install and configure Cisco VPN Client
  • Install and configure Office 2007
  • Install and configure Smart board Technologies
  • Install and configure Elmo Technologies
  • Push applications with Software delivery
  • Update Tickets in DODDSE service desk
  • Ghost Imaging Computers

Confidential, Long Island City, NY 04/09 - 11/09
Desktop Support (FTE)

  • Provide desktop support for 4,500+ Citigroup users in a Windows 2000/XP environment.
  • Provide support via IMAC tickets to move, add or change computers for new hires.
  • Troubleshoot, maintain and repair PCs and laptops located onsite.
  • Install, configure and troubleshoot MS Outlook 2000/2003, Internet Explorer and Blackberry devices.
  • Provide support to users connecting remotely to the network via VPN and RDP.
  • Install and troubleshoot local and network Hewlett Packard printers.
  • Image PCs and laptops with Windows 2000 and XP operating systems.
  • Provide data migration and installation of software and driver packages via SMS server.
  • Document everything to meet Service Level Agreement Times on each ticket in isupport resolver and Peregrine Service Center.
  • Configure computers in Active Directory.
  • Responsible for updating hardware asset inventory.
  • Providing Level 1 Executive Support.
  • Trained technicians to complete tasks of projects on time.
  • Worked on various projects and met deadlines to finish projects on time.
  • Providing Security upgrades "Pointsec" on Dell Laptops.
  • Upgraded and Installed new DSI (Desktop Standard Initiative) images on Dell computers.
  • Implement new software and updates releases through OVCM 4.3 & 5.1 (Radia).
  • Setup new user's account, configure Outlook, Internet Explorer, add printers and blackberry installation.

Confidential, New York, NY 07/08 - 04/09
Desktop Support (contractor)

  • Supported 350 EU (IBK) for the Investment bank group
  • 24 hour support using Dameware supporting users in the US and Abroad.
  • Installing and configuring virtual work stations.
  • Installing and configure Fact Set on both computer and black berry.
  • Installing and configuring Bloomberg.
  • Troubleshooting all (RRS) remote resolution session calls for thin clients.
  • User management, administrate users accounts shares drives access.
  • Implement new software and updates releases through WIN EMC and DSM explorer.
  • Coordinate deployments of new hardware to the business floor.
  • Debugging in-house software applications ( Pitchbook, Pigeon, ML Connect).
  • Administrate and troubleshooting EU's remote authentication from home to the office.
  • Document everything to meet Service Level Agreement Times on each ticket in Remedy ticketing system.

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