SUMMARY:

• 4 plus years of professional experience in providing analyst support to end users.
• Experience with Service Now, Remedy ticketing system, Monitoring Tools and Windows server OS - Includes providing TIER I & TIER II support as per assigned duties.
• Experience with technologies C#, VB, ASP.NET, Java, J2EE, HTML, CSS, JQuery, SQL, Microsoft SQL Server, Oracle RDBMS, MySQL.
• Experience in SharePoint technologies using SharePoint online/2016/2013, SharePoint Designer 2016/2013, MS InfoPath 2016/2013, SharePoint Workflows.
• Experience in Printer setup, assisting end users, creating support tickets, administration, including Exchange, Dynamics CRM, Azure Active directory, PowerApps and MS Flow, OneDrive, Teams and SharePoint Online admin management.
• SharePoint administration experience includes the product installation, configuration, and administration, development of custom Web Parts, Implementing SharePoint out of the box features, Workflows, Features, Site Templates using Visual Studio and integration with third party products like Oracle, SAP and Microsoft Dynamics CRM.
• Experience with Remedy, Jira, Confluence, Monitoring Tools and Windows server OS.
• Proficient in relational database like SQL Server 2012/2016 and ORACLE 9i/10g.
• Experienced with Client Access servers, Group policies and Active Directory (ADFS) for user management/groups, Multi-factor authentication (MFA) and Office365 environment. Manage OneDrive for Business and Mysites profile and to administrate Exchange online. Migrating SharePoint sites to newer version using migration tools and perform needed initial assessment and resolve post migration issues.
• Experience with problems of network protocols and ability to debug connectivity issues using Wireshark, tcpdump, Tshark.
• Good exposure to the software development life cycle (SDLC) process: Feasibility, Design, Analysis, Coding, Testing, Deployment, Maintenance and End user
• Strong technical and analytical back ground, excellent analytical ability, problem solving, decision making, communication skills, organization skills, team player and goal oriented with a commitment towards excellence.

TECHNICAL SKILLS:

Microsoft Platform: SharePoint 2016/2013/2010 , ASP.NET, SQL Server, Office 365, Enterprise operations suite, Microsoft Azure, Active Directory Federation Services, Domain Name Systems (DNS), SharePoint online, OneDrive for Business, MySites, Microsoft Dynamics CRM, SSRS

Development Tools: Visual Studio .NET 2013/10/08, SharePoint Designer 2013/2010, MS VISIO, MS InfoPath Designer 2013/2010/2007 , Nintex workflows

Languages: C, C#, VB.NET, SQL, T-SQL, PL-SQL, VB 6.0, SharePoint object Model, VBScript, PHP

Databases: MS: SQL Server 2016/2012/2008 , MYSQL, Oracle 8.0/10g, MS Access 2003, Sybase.

Web Technologies: ASP, ASP.NET 4.0/3.5/3.0, HTML, XML, JavaScript, CSS, ADO.NET, AJAX, WCF, Silverlight, Web Services, SOAP, CAML, XAML, Angular JS

Web Servers: IIS, Apache, Tomcat, VMware Server

Version Control/Platform: Microsoft Visual Source Safe, TFS, SCCM Console tool

Operating Systems: Windows Hyper: V, Windows 10, Windows Server 2016/2012/2008 , UNIX

Networking: TCP/IP, DHCP, DNS, WINS, FTP, Telnet, SMTP, POP3, NAT, VPN, VLAN, RIP, Ethernet 802.11, LAN/WAN

PROFESSIONAL EXPERIENCE:

IT Specialist

Confidential, VA

Responsibilities:

• Manages all end-user interactions with the help desk from beginning to end, including coordinating Tier II and III responses
• Administer IT support ticketing system including creating, assigning of tickets to appropriate support team and ensure the tickets get needed daily updates and closed as per service level agreement setup by customer.
• Diagnoses, troubleshoots, and resolves end-user incidents, issues, and problems
• Worked directly with end users to gather information related to issue noticed by them to include them as part of summary of the ticket in order to correctly assign it to the appropriate resource to get timely assistance to users.
• Worked on automating the Confidential agencies business requirement using SharePoint online, Flow and PowerApps.
• Administered Windows Server, IIS, SharePoint, and SQL Server under Production and Development servers for all applications server responsible for development team.
• Experienced with Microsoft cloud services to include Office 365, Active Directory Federation Services (ADFS), DirSync/Azure ADSync and Azure Hybrid Cloud.
• Executed PowerShell scripts to manage Office 365 / SharePoint Online services to administer and provide assistant to all customer issues.
• Provides technical advice and guidance on installation, adaptation, configuration or enhancement of end-user software, hardware, and network.
• Engaging with client end users to resolve incidents and problems related to Microsoft Office 365, Outlook client, Skype for business and SharePoint site support issues related to site Quota, backup issues and all production end user issues.
• Working on SQL database daily operations related to monitoring storage, performance and backup\restore of databases as required.
• Execute PowerShell scripts and create VBScript as required.
• Worked on network and routing protocols to be assigned under server related issues.
• Worked on XHTML, Web Services, JavaScript, CSS, HTML, XML, development with .Net framework.
• Troubleshoot the network connectivity issues and work with the duty officer/network operations infrastructure division to fix it.
• Troubleshoot and resolve LAN, WAN, and Confidential infrastructure issues.
• Worked on updating the duties and notes under JIRA\confluence.
• Worked on creating knowledge-based article’s, frequently asked questions and support documents.

Environment: Office 365, Azure, ADFS, Skype, MS Exchange, PowerShell, Office suite, SharePoint Online/2013, MS Visio, MS office 2013, Windows server 2016/2012/2008 , SSRS, JavaScript, SCCM Console, TCP, DNS, IIS, PowerShell, ADFS, JIRA, Confluence, DNS, Microsoft Dynamics 365, SSRS, AngularJS, Nintex Workflows, TFS, Adobe Acrobat, Google Chrome, Citrix, Cisco AnyConnect, Internet Explorer.

Software\Application Developer

Confidential, VA

Responsibilities:

• Extensive involvement in all stages of application development lifecycle including requirements, logical and physical architecture modeling, design, development
• Responsible for requirement analysis and interacting with business units and end users
• The Agile Software Development process was used for Software Development
• Developed user interface using Asp.Net, HTML and C# and controlled the style and layout of various Web Forms using CSS, JavaScript and jQuery
• Developed several Web User Controls which involved binding the data to the controls
• Designed and developed data access and business logic components in C# and ADO.NET
• Worked with Master pages, Asp.net Content pages, Custom and User controls
• Worked with Asp.Net Ajax Controls for highly responsive and interactive user interface
• Language Integrated Query (LINQ) is used to query in memory object
• Responsible for designing, developing and consuming Web Services and WCF Services
• Involved in Smoke testing the entire project functionality after every build
• Actively involved in Database design, wrote complex Queries, Stored procedures and User Defined functions using complex join operations
• Used Team Foundation Server (TFS) for version control, task allocation and defect tracking
• Involved in bug fixing and undertaking enhancement activities
• Provided SharePoint administration support of handling user access requests, setting up content types and sites as needed.
• Routine handling of support requests for enhancements, bug fixes and production maintenance. Worked closely with the QA team to resolve the defects raised in Test Director

Environment: SharePoint 2010, Microsoft .Net framework 4.0/3.5, Visual Studio 2013, ASP.NET, C#, ADO.NET, LINQ, WCF Services, Web Service, Microsoft SQL 2012, HTML, CSS, JavaScript, jQuery, AJAX, T-SQL, IIS, Team Foundation Server 2010, Windows 7, Windows Server 2008

Confidential, Rockville, MD

IT Engineer

Responsibilities:

• Provides remote support, including but not limited to password unlocks/resets, uninstalling/ reinstalling approved application packages, verifying application configurations, and resolving printer issues
• Responsible for the ongoing advancement and development of the end user computing environment including research and recommendation of new technologies for all end user’s organization
• Responsible for tier II/III+ technical support including ITM Support. Back office and retail wireless support and branch connectivity.
• Worked on printer setup, PC reimage and ensure all needed product licenses are assigned.
• Responsible for Active Directory server end user daily administration.
• Responsible for O365 and exchange email daily administration and support.
• Responsible for all end user support, retail branch IT support, and back office support of the end user computing environment.
• Worked on resolving issues related to MS Office 2016/365, iManage Document Management System, Adobe Acrobat, Google Chrome, Citrix, Cisco AnyConnect, Internet Explorer, and GoToMeeting
• Responsible for working on assigned audit findings and coming up with new solutions and recommendations.
• Responsible for the successful resolution of critical end user issues within Service Level agreement.
• Responsible for the security and remediation of the end user computing environment.
• Provides after hours and weekend help desk support on a rotational basis
• Attends on an as needed and required basis
• Proactively ensure the highest levels of systems and applications availability
• Collaborate with lines of business to evaluate opportunities to implement or improve the end user computing environment
• Ability to operate all office equipment including but not limited to: telephones, copy machines, fax machines, printers, and computers

Confidential

Internship \ Jr. Software developer

Responsibilities:

• Involved in installing and configuring SharePoint 2010 on Windows server’s platform to implement a custom corporate intranet portal site.
• Adding/changing/removing users and user permissions, adding permissions for users on various sites, updating content, changing navigation, creating/modifying/restoring SharePoint Portal Sites and Windows SharePoint Services sites.
• Involved in the Design, Development and Testing phases of the SDLC life cycle.
• Designed and wrote an ASP.NET Web Service using VB, OOPS Concepts to implement Business logic middleware to enforce process requirements before data is handled
• Constructed web pages encapsulating the business logic in order to provide for cleaner separation of data and presentation layers in n-tier architecture.
• Implemented SOA architecture, to make components independent and operate in their own boundary, own technology.
• Used Design Patterns while designing the application like Singleton and Factory.
• Performed conversion of existing Classic ASP/VB 6.0 web applications into n-tier ASP.NET, for various short-term contract projects, utilizing VB.NET.
• Developed an intranet application which was built using Classic ASP written in JavaScript order to provide an application-style interface
• Implemented Ajax Controls by sending data in common formats like XML, XSL and JSON, involved in writing Cascading Style Sheets (CSS) for styles, FrontPage and calling them in ASP.NET Pages.
• Used JQuery for document traversing, event handling, and animations on the client-side browsers.
• Developed web Master pages and designed Custom Web Controls in the application using ASP.NET/HTML for writing reusable User Interface (UI) and encapsulating the functionality.
• Hosted WCF service in IIS by using the Service Host class, which is provided by WCF
• Utilize key object-oriented programming (OOPS) concepts, VB.NET, ADO.NET, namespaces, windows forms.
• Wrote business and data access components in VB utilizing ADO.NET transaction management.
• Involved in Design, Development and Testing of Web Forms and Web Services application ASP.NET, VB, XML Dataset and .NET Framework 2.0.
• Designed, developed and published Web Services using VB, SOAP, UML, UDDI, WSDL.
• Used NUnit to implement Regression and Unit Testing.
• Worked on Oracle database to store and execute stored procedures and functions within itself.

Environment: SharePoint 2010/20017, ASP.NET 3.5/3.0, VB 6.0, VB.NET, ADO.NET, Visual Studio 2005/2003, DHTML, WCF, NUnit, AJAX, JQuery, HTML, SOAP, XML, JavaScript, Oracle 10g, CSS, Visual Source Safe, Design Patterns, Apache.