PROFESSIONAL SUMMARY:

• Information Technology Infrastructure Management professional with 25 years of progressive and diverse experience in the execution and management of complex IT Infrastructures through multiple Mergers & Acquisitions of healthcare facilities.
• Led various teams architecting complex IT Infrastructure while supporting business functions across numerous technology disciplines covering (Virtualization, Storage, Database, and Server platforms), maintaining budgets, and researching new technologies.
• Passion for creating thriving teams and outcomes based on a foundation of collaboration with mentoring, trust, and respect towards everyone.
• I am well versed in strategy, execution, and management of complex IT Infrastructures.
• Developing an organization's engineering infrastructure strategy to meet organizational service delivery standards.
• Developing long - term engineering plans and architectures taking into account trends or best practices in the field (e.g., ITIL) and changing organizational needs
• Ensuring necessary and to recognize and assess threats, avoid disasters and assess the impact on critical systems and functions is obtained and adequately managed within the organization
• Work closely with the security governance team in the review implementation, and compliance of corporate policies, standards, and practices
• Primary responsibilities are the recommendation, adoption, design, and implementation of new and applicable information system technologies
• Work closely with corporate legal and compliance departments in the design and implementation of ongoing government mandates around HIPAA/HITECH, PCI-DSS.,
• Vendor and third-party contract negotiations, risk assessment and management
• Vulnerability Management program including scanning, remediation, penetration testing, patching

TECHNICAL SKILLS:

MS O365 Cloud, G-Suite Cloud, MS Office Suite, Lawson, Peoplesoft, Kronos, Kaba, Numara FootPrints & Track-IT, Active Directory, DNS, TCP/IP protocols, VMWare, Citrix, LANDesk, Mobile Iron, AirWatch, Confluence, SolarWinds, EMC Avamar, Commvault, WSUS, Imprivata, Firewall, Window Server, Symantec Endpoint Protection, McAfee ePolicy Orchestrator, EMC, Dell, Cisco, NetApp, Pure Storage, Quest Foglight DB Tool, F5 Load Balancer, Citrix NetScaler

PROFESSIONAL EXPERIENCE:

Confidential, Neptune, NJ

IT Infrastructure Manager

Responsibilities:

• We have developed an organization's engineering infrastructure strategy to meet organizational service delivery standards.
• Developed long-term engineering plans and architectures, taking into account trends or best practices in the field (e.g., ITIL) and changing organizational needs.
• Project lead for internal and external audits. KPMG, Price Waterhouse, Protiviti, Microsoft, Quest, LANDesk, Citrix, VMware, etc.
• Microsoft O365 migration. Migrated on-prem Email, SharePoint, and MDM services to MS O365 Cloud Services. Partnered with Microsoft, Quest & Oxford Computer Group along with our internal team of Engineers to successfully migrate 18000 users, oversee and ensure transfer/migration of data from on-prem to cloud, providing end-user support working closely with other internal teams including Helpdesk, Operation, and Network teams
• Met or Exceeded service level agreements and critical service delivery performance indicators or metrics and identify areas for performance improvement through infrastructure changes.
• Minimized downtime or service disruptions by managed engineering teams providing technical support, ensuring the integrity and reliability of technologies. Oversaw and approved planned or unplanned maintenance, troubleshooting or root cause analysis, and problem resolution
• Ensured necessary and was obtained and adequately managed within the organization to recognize and assess threats, avoid disasters and evaluate the impact on critical systems and functions
• Supported IT department on disaster recovery policies and procedures, worked closely with other IT leaders to develop and test strategies and test plans. Supported disaster recovery tests conducted at regular intervals
• Supervised work with vendors, contractors, and consultants to maintain/enhance security and disaster recovery
• Established departmental goals governing performance, availability, and capacity, tracked and reported on the corporate
• Reviewed and approved capital planning, budgeting, and vendor selection and management
• Managed personnel actions including hiring, performance management, and termination
• Provide backend Infrastructure for Epic Ambulatory Go Live Nov 2017 (2,000 users) RBMC Hospital Go Live July 2018 (6,000 users) Palisades Hospital Go Live March 2019 (3,000 Users)
• Supported 30,000 team members

Confidential, Holmdel, NJ

Director of IT / Telecommunications

Responsibilities:

• Assisted team members in all areas of their responsibilities including goals and future growth/advancement
• Created project management Infrastructure, including standard project outline, project charter, standard implementation, work plan, customer satisfaction tool, issue management tool, scope change document, status reporting, project closer material, structure, agenda, and minutes.
• Replaced Quantros Incident Management System, Successfully implemented incident management solution from Morrissey, better meeting needs of the corporate compliance department. Yielded saving in licensing fees and providing a more customize4d solution for Hospital community
• Recovered well over 1 million dollars by negotiating a favorable conclusion to Eclipsys separation when Bayshore could no longer move forward with an existing Eclipsys agreement for all clericals
• Implemented Morrissey Case Management Phase Two. Provided a series of systems enhancement including a multitude of ad-hoc reporting, desktop faxing and other requested system improvements maintained in-house
• Worked directly with Sr. leadership to transition operations, policies, procedures, Data Center and team members from Bayshore to Meridian Health standards during M&A transition of services from Bayshore to Meridian Health
• Established and built an excellent business relationship with all vendors. Focused on the bottom line, achieving the best value in negotiated maintenance contracts, service agreements, renewals, and new purchases

Data Center Manager

Confidential

Responsibilities:

• Led Data Center redesign/move project $1.2 million. Partnered with Henderson group, Stillwell-Hansen, Forest Electric & Mehl Communication to complete the move and transition to new data center consisting of 368 physical servers, 20 server racks, newly configured, and install Network and telecom gear. Redesigned cooling, data and telecom cabling, Emerson APC
• Completed several construction projects, including newly-constructed Assistance Living Building (Willows Holmdel, NJ) Partnered with several vendors to provide infrastructure backbone and connective to the main hospital. Newly constructed Lab department and Sr. Administrative offices, Medical records department, Emergency department. ICU/CCU, Transitional care unit. Offsite Diagnostic's center and Bayshore Fitness and Wellness building, along with many other redesigns and relocations projects
• Partnered with FiberTech to provide a redundant source of network communications into the hospital in the event of unplanned network outages
• Fully deployed wireless infrastructure throughout campuses including; hospital, Nursing home, assisted living, financial and corporate office

Network Administrator

Confidential

Responsibilities:

• Implemented and maintained Fortinet Firewall solution, rules, policy upgrades, etc.
• Troubleshoot network problems including those related to LAN/WAN circuits and TCP/IP routing
• Scheduled and provided cabling to all facilitates on and off-site data/voice. After an extensive search, established an account with Mehl Communications as our primary vendor for low voltage, Ethernet cabling, and fiber to all facilitates
• Built and supported the deployment of Citrix 3.5 Winframe & Metaframe for remote access
• Deployed, configured and maintained Nortel VPN solution for physician practices and vendor support

Confidential

Server Administrator

Responsibilities:

• Supported all aspects of Wireless Network, POC, Installation, Deployment, upgrades, and troubleshooting throughout campuses. Managed all aspects of on-prem Exchange Server, builds, upgrades, conversions of mail systems, all elements of server builds, upgrades, migrations support, and daily administration policy enforcement.
• Project manager for hardware compliancy and replacement of equipment for Y2K
• Active Directory upgrade, enhance performance storage and most crucial redundancy and failover
• Perform Exchange Mail Server upgrade to take advantage of new features and enhancements. Implemented without incident or impact to our user community
• Ensured successful outcomes and minimized user impact in completing multiple servers and application upgrades, coordinated with key stakeholders, followed change Control Planning, performed site review, established upgrade requirements and plan, designed roll-out plan ensure backs and rollback plan is in place
• Administered Active Direct, onboarding, de-provisioning, creating accounts and AD group policies
• Provided quality 2nd & 3rd level desktop support to 5000 + users including network & server issues for Windows XP, 2000 and NT 4.0 machines
• Disaster recovery testing policies and procedures on-prem and at SunGard offsite testing facility
• Supported deployment of MacAfee ePolicy Orchestrator, ) centrally manage antivirus and Spam software, including supervising systems for securing clients