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Desktop Technician Resume

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New York, NY

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OBJECTIVE: To obtain a challenging position with growth potential as an IT Specialist that will capitalize on my professional experience and education.

SUMMARY OF QUALIFICATIONS:

        • Highly experienced in PC, network installation, configuration, upgrade and deployment of desktops in large-scale LAN infrastructures.
        • Seasoned IT Specialist who is energetic, loyal and self-motivated team player with proven honesty and integrity.
        • Proficient in the following applications: Microsoft Office 2000-2010, Lotus Note, .Microsoft Exchange, Remote Desktop.
        • Configure various Connectivity and LAN Routing and Routed protocols to include: TCP/IP, IPX/SPX, and Ethernet.
        • HP and Dell Desktop Certified Desktop and Laptop Professional and A+ Certify.

Professional Experience:
03/2011-05/2011 Confidential,New York, NY
Desktop Technician Contractor

  • Configured Blackberry devices and other mobile equipments for server and application upgrades and connectivity.
  • Installed various applications, including Lotus Notes, Bloomberg to PDA, PC and other mobile devices.
  • Deployed new Blackberry equipment –perform backup, scheduled, activation of devices, data synchronizations, testing, training, and inventory control of all new equipment.

06/2010-01/2011 Confidential,New York, NY
Desktop Technician Contractor

  • Installed and configured QUAD screens monitor.
  • Installed software on desktops and laptops while providing ongoing desktop support.
  • Performed backup of existing data on workstations, made ghost copies of existing drives and installed ghost image of Windows 2007or XP to workstations and laptop computers.

05/2008-08/2008 Confidential,New York, NY
Desktop Technician Contractor

  • Performed data backup’s for disaster recovery operations.
  • Maintained and administered computer networks and related environments including computer hardware, system software, applications software, and all configurations.
  • Configured Microsoft Office 2007& 2003 and Exchange Servers on workstations.
  • Mounted and configured various wireless access points using Cisco & Linksys hardware.

04/2007-03/2008 Confidential,New York, NY
Desktop Technician Contractor

  • Provided technical support and customer service for Executive Directors, VP’s, Traders and Brokers for Morgan Stanley’s Enterprise environment.
  • Configured PC workstations and laptops with current Enterprise business environment applications for all employees.
  • Assisted clients with technical support by remote access or on site desktop support
  • Build or upgrade workstations with Win Build application software.
  • Excellent networking and windows troubleshooting skills.

06/2006 - 02/2007 Confidential,New York, NY
Desktop Technician Contractor

  • Provided Level III Desktop Supported to end-users. Tested and troubleshoot various applications to ensure compliance with various operating systems.
  • Continuous hardware installation and troubleshooting to include network printers. Performed break and fixed, and provide level III support.
  • Provide domain access for specialized personnel and documented all paperwork.

06/2006 -11/2006 Confidential,New York, NY
Desktop Technician Contractor

  • Provided IT technical support for day-to-day operations.
  • Implemented and scheduled workstation /server backup and recovery plan.
  • Configured Bank CAPS Applications, Test connectivity Network.
  • Install Network Printers for wireless access and configure laptops, desktops, routers and VLAN in the existing network.

02/2006 - 06/2006 Confidential,New York, NY
Team Leader

  • Configure Bank Financial Services Application, and Test Network connectivity.
  • Installed Windows XP Professional and Novell 6.5 to workstations and servers.
    • Strong PC Desktop / Laptop, hardware installation, and troubleshooting skills.
    • Back up data, used Remedy account and IMAC/BF-per incident to track helpdesk tickets

01/1995- 06/2005 Confidential,New York, NY
Senior Data Entry Clerk

  • Maintained and gathered information on the amount, type and value of materials, equipment and stock for the hospital.
  • Performed inventory management for all Medical Supplies throughout the Hospital.

EDUCATION:

  • Awarded Diploma in Computer Network Security and A+ Certify
  • Completed eighty-five credits towards Associated Degree in Community Health.

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