We provide IT Staff Augmentation Services!

Computer Technical Support Resume

4.00/5 (Submit Your Rating)

DallaS

SUMMARY:

Obtain a position within an IT department as a system analyst, system programmer, database analyst, training or data support .

SKILLS:

  • Multidisciplinary team experience. (IT, Financial, Sales, HR, Telecommunications, etc.)
  • Data, Analysis, Statistic and reporting information.
  • Design of Regionales.
  • Analyst, design, implement and administration computer program solutions according to costumer requeriments.
  • Network Technology (Education Continua by Instituto Tecnologico de Monterrey)
  • Costumers services quality (Human Resources by Confidential )
  • JSP, Javascript.
  • Informix, Oracle (SQL Query)
  • ASP, Javascript, VBScript, Html, Css.
  • SQL 2000 Server (Programming and basics skills of Management)
  • Visual Basic 6,VBA Excel.
  • Lenguaje C, Turbo C.
  • Java ( Basic ).
  • Visual Basic .NET, ASP.NET (Workshop)
  • Uníx (User Level).
  • Windows XP Professional.
  • Windows 2000 profesional (Installation, Manager)
  • Windows NT4. (Installation and Manager)
  • Linux RedHat (user level).

EXPERIENCE:

Confidential, Dallas

Computer technical support

Responsibilities:

  • Computer training
  • Helping students with math courses.
  • Digital retouch pictures and maintenance of Personal Blogs (WEB Pages).
  • Also I had been taking ESL classes and I have been serving in a Catholic Group with the leading team.
  • Since November 2007, I am resident able to work in any company in The United States.

Manager Call Center Data System / Analyst

Confidential

Responsibilities:

  • Manage of call center system (House system, Technical Support) in 3 branches in Mexico and one in Edinburgh.
  • Manage marketing systems and databases.
  • Extract and analyze information, generating reports for Finance, IT, Sales and Networking Departments. Databases involved INFORMIX, ORACLE, SQL2000.
  • Develop special reports using JSP,VB6,VBA Excel, Informix, Oracle, SQL2000.

Computer system analyst (Contractor)

Confidential

Responsibilities:

  • Analyze and produce manual procedures.
  • Designer of Data Base SQL 2000.
  • Designer and Site Developer (ASP,JavaScript,VBScript,HTML,SQL2000).
  • Migration of Access Data Base to SQL 2000 Data Base.
  • Link Inventory System and operators with intern Call Center Services.

IT Consultant

Confidential

Responsibilities:

  • Migration of Excel Data Base to Lotus Notes (Using VBA).
  • Testing and correction of computer systems.

IT Consultant

Confidential

Responsibilities:

  • Maintenance Front End Web Pages for Confidential Company (ASP,JavaScript,VbScript,SQL2000).

Technical Support Manager and Web Master Jr

Confidential

Responsibilities:

  • Leadership of Technical Support for Corporative offices and 39 branches on Mexico. (2002)
  • Web Master Jr. Public Site (Asp, Javascript, VBscript, Html, Design Software.) and Intranet. (Reporting, Intern Applications for sales, Financial.)
  • Member of Security Network and Virus Team.

Analyst Programmer

Confidential

Responsibilities:

  • Member Design Team of Data Base for Christus Muguerza Hospital in Monterrey Mexico. (August - October)
  • Design and Develop of presentation for IT Projects. (October)

We'd love your feedback!