Computer Technical Support Resume
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DallaS
SUMMARY:
Obtain a position within an IT department as a system analyst, system programmer, database analyst, training or data support .
SKILLS:
- Multidisciplinary team experience. (IT, Financial, Sales, HR, Telecommunications, etc.)
- Data, Analysis, Statistic and reporting information.
- Design of Regionales.
- Analyst, design, implement and administration computer program solutions according to costumer requeriments.
- Network Technology (Education Continua by Instituto Tecnologico de Monterrey)
- Costumers services quality (Human Resources by Confidential )
- JSP, Javascript.
- Informix, Oracle (SQL Query)
- ASP, Javascript, VBScript, Html, Css.
- SQL 2000 Server (Programming and basics skills of Management)
- Visual Basic 6,VBA Excel.
- Lenguaje C, Turbo C.
- Java ( Basic ).
- Visual Basic .NET, ASP.NET (Workshop)
- Uníx (User Level).
- Windows XP Professional.
- Windows 2000 profesional (Installation, Manager)
- Windows NT4. (Installation and Manager)
- Linux RedHat (user level).
EXPERIENCE:
Confidential, Dallas
Computer technical support
Responsibilities:
- Computer training
- Helping students with math courses.
- Digital retouch pictures and maintenance of Personal Blogs (WEB Pages).
- Also I had been taking ESL classes and I have been serving in a Catholic Group with the leading team.
- Since November 2007, I am resident able to work in any company in The United States.
Manager Call Center Data System / Analyst
Confidential
Responsibilities:
- Manage of call center system (House system, Technical Support) in 3 branches in Mexico and one in Edinburgh.
- Manage marketing systems and databases.
- Extract and analyze information, generating reports for Finance, IT, Sales and Networking Departments. Databases involved INFORMIX, ORACLE, SQL2000.
- Develop special reports using JSP,VB6,VBA Excel, Informix, Oracle, SQL2000.
Computer system analyst (Contractor)
Confidential
Responsibilities:
- Analyze and produce manual procedures.
- Designer of Data Base SQL 2000.
- Designer and Site Developer (ASP,JavaScript,VBScript,HTML,SQL2000).
- Migration of Access Data Base to SQL 2000 Data Base.
- Link Inventory System and operators with intern Call Center Services.
IT Consultant
Confidential
Responsibilities:
- Migration of Excel Data Base to Lotus Notes (Using VBA).
- Testing and correction of computer systems.
IT Consultant
Confidential
Responsibilities:
- Maintenance Front End Web Pages for Confidential Company (ASP,JavaScript,VbScript,SQL2000).
Technical Support Manager and Web Master Jr
Confidential
Responsibilities:
- Leadership of Technical Support for Corporative offices and 39 branches on Mexico. (2002)
- Web Master Jr. Public Site (Asp, Javascript, VBscript, Html, Design Software.) and Intranet. (Reporting, Intern Applications for sales, Financial.)
- Member of Security Network and Virus Team.
Analyst Programmer
Confidential
Responsibilities:
- Member Design Team of Data Base for Christus Muguerza Hospital in Monterrey Mexico. (August - October)
- Design and Develop of presentation for IT Projects. (October)
