Customer Service Representative / Support Engineer Resume

SUMMARY:

Seeking a position within the informational technology department to where I can obtain my skills. I work well independently, or in a group setting.
Excellent communication and presentation capabilities, able to identify and resolve technical assistance, support and advice to customers and other users, field telephone calls and e - mail messages from customers who are seeking guidance on technical problems.
In responding to these requests for guidance, listened carefully to the customer, ask questions to diagnose the nature of the problem, and then walk the customer through the problem-solving steps.
Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance. Set up computers and install software, diagnose, troubleshoot and resolve client issues with hardware maintenance, installations and upgrades, also repair computer equipment showing wear and tear as well as during preventative maintenance routines.

TECHNOLOGY SUMMARY:

Software Applications: MS Office XP (Excel, Word, Access, Power Point), Adobe Photoshop, SharePoint, PowerShell, Lotus Notes.

Networking: LAN/WAN, TCP/IP, VPN, DNS, DHCP, NAS, NAT, NAP

Hardware: Ethernet, Routers, Video & Sound Cards, CD-ROM Drives, Some high end printing systems

Operating Systems: Windows XP/Vista/7/8, Server 2003/2008/2010

WORK EXPERIENCE:

Confidential

Customer Service Representative / Support Engineer

Responsibilities:

Was trusted with handling customer’s deposits ranging from $100-500k dollars.
Made customer service calls to improve the branches sales percentage.
Ensured accurate cash handling and balancing responsibilities was 100% every day.
Made sure policies and procedures were followed daily to help our branch score a perfect in our audits.
Was in charge of handling the branches cash order which ranged from $10k-30k.

Support Engineer

Confidential

Responsibilities:

Troubleshoot and log helpdesk cases using a problem tracking application.
Ability to answer 50 to 100 support calls per day.
Provide appropriate response to customer inquiries to achieve customer satisfaction
Identified / resolved technical assistance, support and advice to users, fielded telephone calls and e-mails from users who are seeking guidance on technical issuess, listened carefully to user, asked questions to diagnose the nature of the problem, and then walk the user through the problem-solving steps.

Confidential

Customer Service/Operations

Responsibilities:

Balanced the bank ATM daily and every Tuesday we made sure to add $12k in $20 dollar bills.
Ensured accurate cash handling and balancing responsibilities was 100% every day.
Made account transfers with a minimum of $1000.00 for clients via telephone or fax per client request.
Made reports to branch support whenever business clients needed a minimum of $500.00 in change.

Confidential

Financial Services Representative

Responsibilities:

Processed business wire for clients that ranged from $10k-100K
Cross sold bank products to meet our monthly goal of: 25 business accounts, 10 personal accounts, and misc. services such as online banking and overdraft protection.
Ensured accurate cash handling and balancing responsibilities was 100% every day.

Confidential

Teller

Responsibilities:

Covered/Supported for an employee on maternity leave, in that time I was able help schedule business meetings for the new accounts representative, which allowed me to receive incentive $25 per account opened.
Dealt with 40 clients a day 5 days week, as well as canvassing the local business’ 1 hour a day to help the branch goals.
Ensured accurate cash handling and balancing responsibilities was 100% every day.
Worked in a fast paced environment while delivering quality service; even with high volume of clients lined up outside the front door.

Confidential

Customer Service Representative

Responsibilities:

Ensured accurate cash handling and balancing responsibilities was 100% every day.
Exemplified willingness to go above and beyond stayed over time when needed, due to high volume of clients.
Was trusted with handling the branches cash order which ranged from $10k-30k.
Every morning would deal with NSF/overdraft report and made sure clients would bring back their accounts to a positive balance to ensure they could avoid any $35 overdraft fee.
Bank of America, Teller/New Accounts
Worked in a fast paced environment while delivering excellent customer service; at times there would be clients lined up passed the front door.
Scheduled 20 clients weekly for various types of appointments.
Supported and helped fellow colleagues, and was considered the go-to man.
Ensured accurate cash handling and balancing responsibilities was 100% every day.