Organized, detail oriented professional with exceptional decision making and problem solving skills to plan and oversee projects through complete lifecycle.
Solid history of delivering outstanding customer service with a genuine commitment to quality and customer satisfaction.
Expert in supporting and troubleshooting hardware, software and networking issues with 8+ years experience.
Excellent verbal and written communication skills to effectively communicate with management, vendors, staff, peers and users.
Education Associate’s degree in Network Administration
Confidential,Cincinnati, OH 7/2011 –Present Executive Desktop Support
Member of a team of technicians responsible for troubleshooting and resolving internal issues as they relate to network, desktops, laptops, printers, smartphones, tablets, scanners and software for the executive staff in a timely manner.
Responsible for maintaining the help desk.
Provide first call resolutions for high ranking executives within the company regarding many different issues ranging from software to hardware issues.
Evaluated and ordered new equipment such as: Laptops, Printers, Monitors, Smartphones and Tablets.
Implemented new remote access tool to improve remote offsite support.
Selected and Implemented Mobile Device Management Solution
Implemented Solution to Encrypt Company Laptops for Security, cost savings realized $12,000
Confidential, Edgewood, KY 11/2006-7/2011 Network Systems Coordinator
Responsible for the management and maintenance of servers, desktops, laptops and printers.
Provide advanced level help desk backup and assistance when needed.
Supported doctors, nurses, and administrative staff with Windows XP and Windows Seven issues and questions they had.
Assisted with Computer, Printer, Thin Client and Epic Software Deployment.
Responsible for data center operations such as monitoring room temperature and checking for server and hard drive failures.
Coordinated service repairs with vendors and monitored tape backups, server updates and reboots.
Assisted in resolving user issues via remote access to offsite users and desk side support on onsite users.
TConfidential, Blue Ash, OH 7/2004 –11/2006 Network Operations Analyst-Level 2
Monitored Kroger wide area network systems and worked with vendors to coordinate repairs when necessary.
Responsible for executing solutions in the Kroger data center when failures and software issues arise.
Worked with store managers to provide local network support in the stores.