Help Desk Analyst Resume

SUMMARY

Driven interpersonal, entry - level, Comp TIA A+ Certified IT professional, with proven ability to work in high demanding environments, demonstrating being able to diagnose and troubleshoot machinery such as, Desktops, Laptops, Printers and Monitors. Seeking to apply my training, skills, and experience to the position of a Desk-side technician or Help Desk analyst.

TECHNICAL SKILLS

Configuring computer networks • Hardware/Software testing and troubleshooting
Oversee the daily performance of • Troubleshooting, Security, Backup, computer systems & Recovery
Google Chrome, Firefox, Office 365 • Migration, Deployment Windows XP/Vista/ 7/8/10
Desktop/Laptop repair, Virus • Network connectivity Removal, Domain Management, troubleshooting Document Preparation

PROFESSIONAL EXPERIENCE

Help Desk Analyst

Confidential

Responsibilities:

Install software, modify and repair hardware and resolve technical issues.
Provide base level IT support to non-technical personnel.
Display courtesy and strong interpersonal skills with all customer interactions.
Develop quick reference guides to assist end-users with challenging software applications.
Manage Windows XP Professional, Windows Vista Business, Windows 7 workstations.
Develop client SharePoint Foundation 2010 sites and provide support as needed.
Active Directory - Account creation, Password resets, Group policies.
PC migration XP to Windows 7 and 8.
Manage bench IT inventory for Hope Project.
Provide initial troubleshooting of problems for desktop, laptop and printers (local/network).
Create and manage Network accounts to include granting access to secured file shares.
Provide configuration and SharePoint administration support for end users.
Provide level 1 technical support for Windows 7, Microsoft Office, Network connection.

Intern

Confidential

Responsibilities:

Responsible for working with the Tier 2 technicians that provide desktop for all supported agency sites and District Schools.
Imaging machines, setting up accounts, installing software for Dell and MAC computers.
Solving any technical issues throughout schools.
Deployed software in preparation for Partnership for Assessment of Readiness for College and Careers (PARCC) assessment (statewide testing)
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Oversee the daily performance of computer systems.

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