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Noc Administrator Resume

Beaverton, OR

Objective: Seeking a permanent position within a company that can fully utilize my interests and strengths. I\'m seeking a long term position within the technology field that has opportunity for advancement.

Experience: Confidential, Beaverton, OR
NOC Administrator 03/2/2012 - Current
provide und user desktop support
Manage user accounts and permissions
Monitor company wide technology solutions through the use of Nagios and Centreon
Assist senior staff in troubleshooting "mission critical" hardware/software issues
Work as the main hub for the IT staff during technical outages by providing excellent communication and management of external account information and contacts
Verify all mission critical technology solutions come online forrefctly after the daily reset. If not, troubleshoot the issue and/or escalate to senior IT staff.
Perform QA testing of ALL software changes to our proprietary software
Use Media Wiki to create a knowledge base for the NOC staff

Experience: Confidential, Beaverton, OR
Technical Support/Sales Agent 08/09/2011 – 02/15/2012
Provided end user technical support for desktop PCs
Informed customers of essential upgrades

Experience: Confidential, Hillsboro, OR
Technical Assembler 08/01/2010 – 08/01/2011
Assembled Laptops/Desktops/Servers/Workstations
Assisted in training new hires and shipping duties as needed

Experience: Confidential, Beaverton, OR
Operator lvl 1 (Clean Room) 05/06/2010 – 08/01/2010
Performed quality check on products

Experience: Confidential, Beaverton, OR
Virus removals, system optimization, hardware upgrades and installations 02/12/2009 – 05/06/2010
Component level hardware troubleshooting

Experience: Confidential, Hillsboro, OR
NPI Server Hardware Technician 02/04/2008 – 02/12/2009
Server validation prototype hardware assembly
Power on debug / hardware troubleshooting
Logged all hardware/systems prior to distribution
Day to day customer service in a high activicty lab environment
International and domestic shipments (shipped and received)
BIOS / Firmware updates as well as OS installation
Provided coverage for senior technician\'s vacation

Technical Certifications: CompTIA A+ (currently working towards my CCENT and CCNA)

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