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Technical Support Resume

Phoenix, AZ

SUMMARY

SKILL SET:

  • 30 years experience in mainframe technologies
  • Project Lead in File and Data Conversion, Migration and Consolidation Efforts for Mainframes
  • Monitoring performance, tuning and debugging operating system bottlenecks
  • Identifying, writing, implementing and testing of conversion routines
  • Disaster Recovery/Business Resumption analysis, planning, implementation and post implementation support

TECHNOLOGIES SUPPORTED:

  • Mainframe Senior Systems Programmer – all aspects of Mainframe Operating System Support from MVS thru z/OS

- Includes IBM and compatibles
- Products include, but not limited to:
DFP, FILE-AID, FDR, DSF, XPTR, REMEDY, MAINVIEW, TCP/IP, FTP, SMP/E, JES2, JCL, TSO/E, ISPF, SDSF, REXX, ACF2, VTAM, SAS, OMEGAMON, SMP/E, IPCS, NDM, STROBE, SYNCSORT, SYSVIEW, ROSCOE, ASM2, CA-1, OPS-MVS, TOP-SECRET, DFSORT, all IBM UTILITIES.

  • Languages: ASSEMBLER, COBOL, REXX, CLIST
  • PC Skills: Windows [MS-Office Suite including Word, Excel, Access, Power Point)

OBJECTIVE:
Seeking contract or full time employment where my experience in a systems environment can be utilized.

EXPERIENCE:

  • 06/05 – Present

Confidential,Phoenix, AZ.
Technical Support Specialist – Consultant

  • Provide operating system maintenance support for z/OS, IBM and OEM z/OS products. Includes operating system maintenance, upgrades, modifications, testing and debugging as well as technical support for users.
  • Also responsible for designing interface for Axway’s CFT’s Transmissions system for communications between UNIX and PC platforms, utilizing REXX.
  • 09/08 – 11/09

Confidential,NE.
Consultant

  • Responsible for technical support for numerous companies’ mainframes.
  • Tasks included support of z/OS, IBM and OEM z/OS products, overseeing computer operations, handling technical support issues with hardware and operating systems as well as related program products. Responsibilities included, but not limited to z/OS 1.9, CBPDO, SDSF, SMP/E, ASSEMBLER (exits & usermods), IPCS, SYSVIEW, FTP, ISPF, SDSF.
  • 05/08 – 08/08

Confidential,Bentonville, AR.
Consultant

  • Provided operating system maintenance support for z/OS. Includes operating system maintenance, upgrades, modifications, testing and debugging as well as technical support for users. Short term contract.

  • 05/05 – 04/08

Confidential,Atlanta, GA.
Consultant

  • Exclusive contracts for Telox Corp. Atlanta, GA. z/OS, IBM and OEM z/OS products installation (SMP/E), maintenance, support of z/OS operating systems and related components and products.
  • 11/02 – 04/05

Confidential,Atlanta, GA.
Senior Systems Programmer

  • Primary technical contact for z/OS . Team lead for system upgrades, testing, maintenance utilizing SMP/E and debugging.
  • Project lead for merging/migration of data during Bank Merges.
  • Responsibilities included project management for data transmission, conversion and implementation into current formats being utilized by SunTrust, including writing new tools to convert data formats unrecognized by existing utilities provided by IBM or any other vendor. Also shared primary for other products and systems supported within the company.

  • 12/00 – 11/02

Confidential,Snellville, GA.
Technical Consultant - Subcontract

  • Cingular: Responsible for development, installation and testing of conversion procedures, between system platforms. Served as a liaison between applications groups and technical support.
  • Telox Corp: Maintained Z/OS, OS/390 operating systems with SMP/E and all related program products.

  • 09/98 – 12/00

Confidential,Irvine, CA.
Senior Systems Programmer

  • Responsible for Installation, maintenance, testing and tuning of various levels of current OS/390 IBM operating Systems utilizing parallel sysplex configurations, related products, exits and exec’s. Related system tools included, but were not limited to assembler, SMP/E and various IBM utilities.
  • Also provided CICS support.
  • 08/96 – 09/98

Confidential,Atlanta, GA.
Senior Systems Programmer

  • Responsible for completely installing, testing, tuning and maintaining the entire MVS-OS/390 operating system and all of its components and associated products running under a parallel sysplex environment. This includes installation, testing, tuning, debugging and maintaining each component primarily using SMP/E.
  • Storage Management – handled allocation of new DASD, DASD pools, SMS routines, storage related abends. New installation & setup with BMC’s PRO-SMS
  • Responsible for Disaster Recovery Systems. Updating procedures, testing offsite, documenting and resolving issues,

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