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Desktop Engineer Resume

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Oakland, CA

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SUMMARY

  • More than 5 years experience performing system administration and help desk activities
  • Increased network efficiency by over 200% by identifying network bottlenecks
  • Received effective collaboration award for promoting a good working environment
  • Computer Science Degree
  • Microsoft certification: MCP

WORK EXPERIENCE

Desktop Engineer / Desktop Migration Support 2011

Confidential,Oakland, CA

Performing desktop support and migration activities.

  • Windows 7, Vista, XP
  • Outlook configuration
  • Printer configuration
  • Docking Station set up
  • Imaging
  • Hardware (Dell, HP, Desktop, Laptop)
  • QA

Jr. Systems Administrator / Systems Support Tech 2000 – 2006

Confidential,Vacaville, CA

Performed system administration activities in a 24x7 operations environment for Windows and UNIX based systems and applications. Responsibilities included: programming, Active Directory administration, TCP/IP configuration, system monitoring, troubleshooting, hardware replacement, upgrading computer operating systems, add computers to network, backup and restore.

  • Increased employee efficiency through programming by automating repetitive tasks.
  • Saved company thousands of dollars by troubleshooting and repairing computer hardware, software and network connectivity issuers.
  • Insured upgrade success by developing technical installation and testing procedures for hardware and software installations
  • Prevented possible network crashes by developing baselines and monitoring the effects of increasing network traffic
  • Stabilized network by identifying needed topology enhancements
  • Promoted from a 2 months consulting job to a 5 year consulting job because of a wide range of valuable services offered
  • Increased employee productivity by performing a full system overhaul making all computers fully operational
  • Prevented legal issues by identifying licensing issues that needed to be addressed
  • Programmed scanners (harewire and wireless)

Computer Training Consultant

Confidential,Walnut Creek, CA 1998 - 2000

Consulted with IT Managers to develop and coordinate computer training

SKILLS

Software: Windows 2000/XP/Vista/7, Windows Server 2000/2003/2008 R2 Server, Microsoft Office, C++, Java, Unix, Active Directory, Networking Protocols, TCP/IP, FTP, DNS, DHCP, Wins, SMTP, Ghost, VPN, GPO, and Migrations.
Hardware: Printers, Desktop, Laptops, Dell, HP, Memory, NIC, Power Supply, Disk, Motherboard, Video drives, Scanners (hardwire and wireless), Docking Stations, Network LAN/WAN, and storage.

EDUCATION

AS Degree Computer Science
Microsoft Certified Professional

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