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Junior Operations Engineer Resume

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Herndon, VirginiA

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SUMMARY:

  • Possess masterful customer service and communication skills, both verbal and written.
  • Fluency in Microsoft Office (Word, Excel, PowerPoint, Outlook and QuickBooks).
  • Experience administering operating systems, such as: Debain and Redhat based Linux, OSX/MacOS and Windows Server
  • Experience making backups and implementing new backups systems for disaster recovery.
  • Experience with system automation and DevOps integration.
  • Knowledgeable about modern/agile IT tools, such as: Docker, Kubernetes, Ansible and Vagrant
  • Experience working with hypervisors, such as: ESXi, Xen, KVM, Virtual box and QEMU
  • Experience working with cloud providers, such as: AWS/EC2, Confidential, Digital Ocean
  • Experience with Bash, Python, JSON, CSS, Javascript, Jquery, Bootstrap, yaml and front - end web development.
  • Experience with security tools, such as: LUKS/dmcrypt, OSSIM, OSSEC, AIDE, iptables, Nessus, NMAP, 2FA, and 802.11
  • Skilled with Micro-controllers and IoT development.
  • Facility with brass working, tools and soldering.

PROFESSIONAL EXPERIENCE:

Junior Operations Engineer

Confidential, Herndon, Virginia

  • Contributed to Ansible Repository.
  • Developed infrastructure using Vagrant.
  • Maintained Agile and DevOps practices.
  • Deployed new server hardware in Data-Center environments.
  • Handled day to day Linux and Windows Server maintenance.
  • Maintained DNS records, Nagios server, mail relays and RPM mirror.
  • Handled emerging CVEs as they affect infrastructure.
  • Developed custom bare-metal Kubernetes clusters from scratch.
  • Designed and built custom Docker containers for use with Kubernetes.
  • Assisted with custom software deployments.
  • Managed Jenkins based deployments in multiple CI/CD environments.
  • Developed and implemented tools with BASH & Python scripting.
  • Responded to internal and external support requests.

Customer Support Specialist

Confidential, Philadelphia, Pennsylvania

  • Troubleshot Debian and Red Hat based Linux VPS servers.
  • Supported customers via phone and ticket.
  • Contributed to technical documentation.
  • Handled abuse complaints concerning compromised servers and terms violations.
  • Assisted customers with server hardening recommendations.
  • Performed data backups administration duties.

Tech Support & IT

Confidential, Brooklyn, New York

  • Installed and managed company Quickbooks Server.
  • Developed wireless capabilities for 3D Printers using Raspberry Pi.
  • Developed standalone 3D printing via touch-screen.
  • Prepared and reissued old company computers for new employees.
  • Maintained company passwords and computer security.
  • Implemented and managed ping server to monitor sites and services for reliability.
  • Installed company Ethernet network and upgraded router.
  • Assisted company with networking issues, including printers.
  • Provided tech support and instructed customers via telephone in efforts to repair their 3D Printer.
  • Used Team Viewer to remotely correct customer's software settings.
  • Implemented the company online customer support center for 3D printers.
  • Implemented the use of return authorization forms.
  • Responded to 70+ emails daily, and provided general customer service.

Coordinator

Confidential, New York, New York

  • Scheduled reservations for guests and provided customer service.
  • Responsible for gift shop operations.

Office Clerk

Confidential, New York, New York

  • Filed paperwork, checks and invoices.
  • Assisted accounts payable department.
  • Prepared all checks to be mailed.

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